Emotions can run deep for family members when a close relative is suddenly taken unwell. It is a natural response to the worry and fear they may experience (Weber 2014). Emotion is defined as a feeling from one’s situation or relationship with others and can include happiness, fear, or anger (Naire 2000). This would explain the Son’s manner and frustration he showed to the nursing team. Providing compassionate care can allow families to connect with nurses. Compassionate care relates to the fundamental commitment to prevent distress, or assist in the care of someone, using essential values known as the 6 C’s (Department of Health [DOH] 2012). The 6 C’s consist of a set of values that are embedded into nursing to enable nurses to provide excellent
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Delivering effective communicate is vital in providing compassionate care, allowing patients and families to understand and cope with uncertain situations (NMC 2008; Donnelly and Neville 2008). Communication is defined as, the reaching of mutual understanding through sharing information, ideas, and emotions, that allow the creation of meaning (Brooks and Heath 1985). My goal was to diffuse the situation, to reduce the stress felt by the Son and answer his questions satisfactory. This required effective communication and leadership. Leadership is defined as influence, including using interpersonal skills that allow others to be induced into accomplishing specific goals (Sullivan and Garland 2010). To make decisions and take responsibility of the situation, required that I act autonomously, thus, granting independence and forming the foundation in leadership that nurses need to undertake (Wage 1999). Autonomous is described as the ability to act on one’s knowledge and judgement (Weston …show more content…
Informing the Son, that I was not fully aware of his father’s situation, upheld my professional duty to be open and honest. Furthermore, knowing that I lacked the knowledge to answer his queries fully, it was important that I acknowledged and acted on this matter. Gaining the knowledge and experience of my mentor, allowed me to feel empowered and provided me with the vision to succeed (Cook and Holt 2000). Due to location of the incident, I wished to take the discussion to a private room so that communications could be carried out freely. Confidentiality is a moral and legal obligation that nurses must abide by (NMC 2015). Confidentiality is defined as protecting patient information by maintaining privacy (Department of Health [DOH]
Delivering effective communicate is vital in providing compassionate care, allowing patients and families to understand and cope with uncertain situations (NMC 2008; Donnelly and Neville 2008). Communication is defined as, the reaching of mutual understanding through sharing information, ideas, and emotions, that allow the creation of meaning (Brooks and Heath 1985). My goal was to diffuse the situation, to reduce the stress felt by the Son and answer his questions satisfactory. This required effective communication and leadership. Leadership is defined as influence, including using interpersonal skills that allow others to be induced into accomplishing specific goals (Sullivan and Garland 2010). To make decisions and take responsibility of the situation, required that I act autonomously, thus, granting independence and forming the foundation in leadership that nurses need to undertake (Wage 1999). Autonomous is described as the ability to act on one’s knowledge and judgement (Weston …show more content…
Informing the Son, that I was not fully aware of his father’s situation, upheld my professional duty to be open and honest. Furthermore, knowing that I lacked the knowledge to answer his queries fully, it was important that I acknowledged and acted on this matter. Gaining the knowledge and experience of my mentor, allowed me to feel empowered and provided me with the vision to succeed (Cook and Holt 2000). Due to location of the incident, I wished to take the discussion to a private room so that communications could be carried out freely. Confidentiality is a moral and legal obligation that nurses must abide by (NMC 2015). Confidentiality is defined as protecting patient information by maintaining privacy (Department of Health [DOH]