He says that the purpose of the business is to create a customer through marketing and innovation. He further explains that a business should conform to the customers and know the customers so well that the “product or service fits him and sells itself”. He later defines a customer a two different entities. He says that different business have at least two different customers, with different values, which ultimately defines the business. To constantly satisfy the customer this requires the business to continuously innovate and conform to the
He says that the purpose of the business is to create a customer through marketing and innovation. He further explains that a business should conform to the customers and know the customers so well that the “product or service fits him and sells itself”. He later defines a customer a two different entities. He says that different business have at least two different customers, with different values, which ultimately defines the business. To constantly satisfy the customer this requires the business to continuously innovate and conform to the