Analysis Of Jetblue And Anne Rhoades And Jetblue 's Top Management
1047 Words Nov 17th, 2016 5 Pages
If Anne Rhoades and JetBlue’s top management cannot control the company’s growth, then the culture in the organization will change, and they will lose the values they have established. This will cause a decrease in customer satisfaction and an overall loss in profits for the company.
JetBlue and Anne Rhoades have always placed customer satisfaction at the forefront of the organizations values. This has established a certain cultural organization at JetBlue. Organizational culture is defined as a system of shared meaning held by members that distinguishes the organization from other organizations. The organizational culture is strong at JetBlue, and this is seen through their proven ability to make customers happy. JetBlue had only 0.6 complaints per every 100,000 passengers while their competitors’ average sat at 2.99. The group came to a decision that the values of the company should be safety, caring, integrity, fun, and passion. With the values firmly established at JetBlue, their current culture is strong. This means that the values are intensely held and widely shared by the organization. However, growth
The culture of JetBlue began with Anne Rhoades and the founders of the organization, but the growth management wants for the organization could disrupt these values. Sometimes sustaining culture can be difficult for organizations. One way that this could be disrupted is the selection process. Selection is the hiring of new employees into…