In Chapter Seven of Crucial Conversations: Tools for talking when the stake are high, the authors begin when addressing the issue of how to speak honestly and safely at the same time. Approaching someone with personal information about themselves can be quite risky due to the nature of the relationship and topic. Safety is required when trying speak to someone honestly. When we addresses someone with a risky issue, use an appropriate opening statement. If one has a personal relationship with the individual, sharing sensitive information may be easier (Patterson, 2012). Show the other person that the discussion is coming from a place of love and humility from you. If person feels that one genuinely cares for their well-being, the conversation
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The text outlines the tools needed when speaking with others regarding sensitive topics. These include: share the facts, tell your story, ask for other’s past, talk tentatively, and encourage testing. Facts are the foundation of our belief, because they are less confrontational then conclusions (Patterson, 2012). Facts are effective, because you are not using them through the process of persuasion, rather than we just want a fair chance to be heard. Another way to make the person feel safe is to share a story with them. Sharing a story with them helps the person feel as though you can relate. Telling a story may help an individual to feel safe and give one an opportunity to share their story and feelings (Patterson, …show more content…
In a conversation, people can move to silence or violence, but “restoring safety is your greatest hope to get your relationship back on track” (Patterson, 2012). In order to start with helping someone share their path one must be sincere and show genuine care for others. Use these four powerful listening tools that can help make it safe for other people to speak: Ask questions to get things rolling, mirror to confirm feelings, paraphrase to acknowledge the story, and if the other person continues to hold back, take your best guess at what they may be thinking and feeling. This is known as priming. It is appropriate and helpful, in the right manner, to take your best shot at identifying the thoughts and emotions that might be taking place. These are all useful skills that we can use when we need to help others express what led them to conflict (Patterson,
The text outlines the tools needed when speaking with others regarding sensitive topics. These include: share the facts, tell your story, ask for other’s past, talk tentatively, and encourage testing. Facts are the foundation of our belief, because they are less confrontational then conclusions (Patterson, 2012). Facts are effective, because you are not using them through the process of persuasion, rather than we just want a fair chance to be heard. Another way to make the person feel safe is to share a story with them. Sharing a story with them helps the person feel as though you can relate. Telling a story may help an individual to feel safe and give one an opportunity to share their story and feelings (Patterson, …show more content…
In a conversation, people can move to silence or violence, but “restoring safety is your greatest hope to get your relationship back on track” (Patterson, 2012). In order to start with helping someone share their path one must be sincere and show genuine care for others. Use these four powerful listening tools that can help make it safe for other people to speak: Ask questions to get things rolling, mirror to confirm feelings, paraphrase to acknowledge the story, and if the other person continues to hold back, take your best guess at what they may be thinking and feeling. This is known as priming. It is appropriate and helpful, in the right manner, to take your best shot at identifying the thoughts and emotions that might be taking place. These are all useful skills that we can use when we need to help others express what led them to conflict (Patterson,