The aim of the assignment is to allow you to demonstrate an understanding of the help desk management role. The following are the objectives that you will need to meet based on the business challenge given below:
1. Logical thinking
2. Looking for more ideas & suitable solutions
3. Develop Reports for different department(s)
4. Problem & Incident Management
5. Understanding & Justifying the Return On Investment
Traders International
Traders International commenced operations in January 1999 by providing fax broadcast services to business customers. Since then it has grown to become a telecommunications provider, as well as the country’s largest provider of calling cards. Traders International deploys innovative technologies to deliver communication solutions to its increasingly discerning customers. …show more content…
Core voice and data networks should be fully redundant and multiple network paths to all national and international destinations should be maintained, allowing for alternate routes for calls should a transmission problem develop in any one network. As a result, the Traders International network should meet the world standard for network reliability of 99.999%.
The Future is residential service offering, which provides low cost tolls, broadband and line rental to consumers.
The Present -Delivering services nationwide Each communications solution provided is individually crafted. The account managers select from a comprehensive range of products and services, from phone lines and systems, across national, international and landlines and mobile toll calling, to genuinely fast wireless broadband. The account managers pay a visit to every customer on number of occasions. Traders International can tailor a solution that suits customer needs. In short, what customers want, the company can
1. Logical thinking
2. Looking for more ideas & suitable solutions
3. Develop Reports for different department(s)
4. Problem & Incident Management
5. Understanding & Justifying the Return On Investment
Traders International
Traders International commenced operations in January 1999 by providing fax broadcast services to business customers. Since then it has grown to become a telecommunications provider, as well as the country’s largest provider of calling cards. Traders International deploys innovative technologies to deliver communication solutions to its increasingly discerning customers. …show more content…
Core voice and data networks should be fully redundant and multiple network paths to all national and international destinations should be maintained, allowing for alternate routes for calls should a transmission problem develop in any one network. As a result, the Traders International network should meet the world standard for network reliability of 99.999%.
The Future is residential service offering, which provides low cost tolls, broadband and line rental to consumers.
The Present -Delivering services nationwide Each communications solution provided is individually crafted. The account managers select from a comprehensive range of products and services, from phone lines and systems, across national, international and landlines and mobile toll calling, to genuinely fast wireless broadband. The account managers pay a visit to every customer on number of occasions. Traders International can tailor a solution that suits customer needs. In short, what customers want, the company can