Essay on An Understanding Of The Desk Management Role

1027 Words Oct 24th, 2015 5 Pages
The aim of the assignment is to allow you to demonstrate an understanding of the help desk management role. The following are the objectives that you will need to meet based on the business challenge given below:

1. Logical thinking
2. Looking for more ideas & suitable solutions
3. Develop Reports for different department(s)
4. Problem & Incident Management
5. Understanding & Justifying the Return On Investment

Traders International
Traders International commenced operations in January 1999 by providing fax broadcast services to business customers. Since then it has grown to become a telecommunications provider, as well as the country’s largest provider of calling cards. Traders International deploys innovative technologies to deliver communication solutions to its increasingly discerning customers. Traders International is based in Auckland and consists of 80 employee plus 30 contractors nationwide. Traders International manages a purpose built wireless network which delivers high speed connectivity, making it ideal for high quality telephone and fax calls, as well as broadband Internet. Available across New Zealand at key locations, the wireless data and Voice over Internet Protocol (VOIP) services offered by traders International provide a viable alternative to other standard broadband data services.

The Future
The company wants to operate at major switching centres in Auckland, Wellington and Christchurch with a further 30 points of connectivity…

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