An Example of Email for Customer Service Essay

1411 Words Oct 25th, 2008 6 Pages
From: CustomerCare@weprint.com
Date: Wednesday, November 3, 2005, 8:48 AM
To: rpleskunas@gorgetracker.com
Subject: Your Electronic Business Card Is Ready

Dear Richard:

In response to your order dated November 2, 2005, I am pleased to inform you that we have now configured your electronic business card and you can link to our website to download it to your computer system at your convenience. Your electronic business card is ready for you to install! [Don’t bury main idea]
Please follow these easy steps to access your account and install the card. You will need the e-mail address and password that you used to register with us.

To install your electronic business card:
Link to www.weprint.com/vp/ns/my_account/my_ecards.asp,
…show more content…
b. Clarify these necessary details by presenting the information in a list of numbered steps.
c. Move the sentence to the last paragraph for easy reader reference.
d. End the sentence after the hyperlink; remaining instructions can be presented on the website.

3. Select a better option for presenting the negative information contained in this sentence: “If you have not installed your card by the expiration date, the installation program will be deleted from our system.”
a. “Please install your card prior to the expiration date to be sure you safely retrieve it before the information is deleted from our system.”
b. “When the 30 days have expired, the information will be deleted from our system, so do not delay.”
c. “Once the 30 days have elapsed, you will no longer be able to retrieve your electronic business card from our system.”
d. “Do not delay! This information will be deleted from our system after the expiration date.”

4. Choose the option that describes what is wrong with this sentence: “If you have any problem with this, you will find a help-line number on the instruction page to call for assistance.”
a. It should include the help-line number. A better option: “If you have any problem with this, please call 1-800-555-3348 for assistance.”
b. It suggests that the reader might have problems with the product. Omit the sentence.
c. It should include a link to a website page that can supply more instruction. A

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