An Evaluation Of The Program Officer Based From The Service Center Servicing Customers

1024 Words Jun 25th, 2015 null Page
For the past 12 months I have occupied a position as a Farm Household Case Officer based in the Warwick Service Centre servicing customers in the Warwick, Stanthorpe, Texas and Tenterfield regions. In this time I have travelled to several different locations to engage with stakeholders, colleagues and clients to discuss the FHA program and my role as a FHCO. I have presented information to colleagues that occupy the Centrelink sites, Assess sites and Agent sites within my region to assist with any problems, risks or uncertainties that staff within these sites have and assisted with service of my FHA customers.

Through my travels around my region I have been able to learn a great deal about the issues affecting rural farmers and their families, including drought and pest infestations. My position allows me to support customers with not only the FHA payment but allows me to refer customers to other specialists within the organisation and payments that might assist these families further including the Financial Service Officers and outside referrals to Rural Financial Counsellors.

I have shown a high level of understanding of the departments privacy, ethics, workplace health and safety and security protocols whilst working in the position of FHCO as well as whilst I was working in my other positions including CRS Australia. I was able to assist the EL1 in this role when it first commenced with producing all the travel documentation for fellow FHCO’s to fill…

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