Based on the data that were given in the article, consumer relation and sustainability were the two most relevant social responsibilities.
Consumer relation is crucial in businesses today because it is the business’s responsibility to provide customers with safe products, satisfaction and respect the consumer’s rights (BACW: p.55). In John F. Kennedy’s 192 consumer bill of rights, it emphasizes four rights: the right to safety, the right to be informed, the right to choose, and the right to be heard. The articles provided evidence that showed Volkswagen violated the right to safety, which means that a company cannot sell anything that they know will harm consumers. “On Friday, the U.S. Environmental Protection Agency(EPA) and the California …show more content…
(Boston et al., 2015). A consensus of the articles pointed to the conclusion that 11 million vehicles were affected globally (Gorzelany, 2015). One of the customers, Laurie Cleveland, said that she felt like she had been deceived (Boston et al., 2015). Consumer’s thinking and relationship with the company can also be harmed by distrust. Another right that was related to the Volkswagen issue was the right to be heard, which ensures the fair treatment of consumers who voice complaints about a purchased product. “Volkswagen said that the company will repair up to 11 million vehicles and overhaul its namesake brand following the scandal over its rigging of emissions tests. New Chief Executive Matthias Mueller said the German carmaker would inform customers in the upcoming days they would need to have diesel vehicles with illegal software refitted. In Washington, U.S. lawmakers requested the automaker to hand-in documents associated with the scandal, including records concerning the development of a software program intended to defeat regulatory emissions tests” (Cremer, 2015). This shows that Volkswagen heard public concerns and they are willing to repair the …show more content…
A major key in the area of environmental responsibility is pollution. One of the causes of air pollution is from emitting carbon monoxide and hydrocarbons by automobiles. The data that were given in the articles indicate that Volkswagen automobiles release nitrogen oxides at up to 40 times than the allowable standard (Gorzelany, 2015). Also, air pollution contributes to global warming. The major problem is that vehicle of ownership has been growing due to rapid industrialization worldwide, especially in the developing countries with larger populations. The best method to contain climate change is to control carbon emissions. However, the company’s objective is to maximize profit by any means. Furthermore, U.S. officials said Volkswagen violated two parts of the federal Clean Air Act and could face fines of as much as $37,500 per car, or more than $18 billion (Boston et al., 2015). This is very relevant to sustainability because of the huge effect it would have on the environment. Volkswagen’s decision to use software that cheats emission test suggest that it would not matter if its cars poisoned the planet by emitting 40 times the legal limit of nitrogen oxide, as long as the company became the world’s leading car maker (Dans, 2015).
Consumer relation is crucial in businesses today because it is the business’s responsibility to provide customers with safe products, satisfaction and respect the consumer’s rights (BACW: p.55). In John F. Kennedy’s 192 consumer bill of rights, it emphasizes four rights: the right to safety, the right to be informed, the right to choose, and the right to be heard. The articles provided evidence that showed Volkswagen violated the right to safety, which means that a company cannot sell anything that they know will harm consumers. “On Friday, the U.S. Environmental Protection Agency(EPA) and the California …show more content…
(Boston et al., 2015). A consensus of the articles pointed to the conclusion that 11 million vehicles were affected globally (Gorzelany, 2015). One of the customers, Laurie Cleveland, said that she felt like she had been deceived (Boston et al., 2015). Consumer’s thinking and relationship with the company can also be harmed by distrust. Another right that was related to the Volkswagen issue was the right to be heard, which ensures the fair treatment of consumers who voice complaints about a purchased product. “Volkswagen said that the company will repair up to 11 million vehicles and overhaul its namesake brand following the scandal over its rigging of emissions tests. New Chief Executive Matthias Mueller said the German carmaker would inform customers in the upcoming days they would need to have diesel vehicles with illegal software refitted. In Washington, U.S. lawmakers requested the automaker to hand-in documents associated with the scandal, including records concerning the development of a software program intended to defeat regulatory emissions tests” (Cremer, 2015). This shows that Volkswagen heard public concerns and they are willing to repair the …show more content…
A major key in the area of environmental responsibility is pollution. One of the causes of air pollution is from emitting carbon monoxide and hydrocarbons by automobiles. The data that were given in the articles indicate that Volkswagen automobiles release nitrogen oxides at up to 40 times than the allowable standard (Gorzelany, 2015). Also, air pollution contributes to global warming. The major problem is that vehicle of ownership has been growing due to rapid industrialization worldwide, especially in the developing countries with larger populations. The best method to contain climate change is to control carbon emissions. However, the company’s objective is to maximize profit by any means. Furthermore, U.S. officials said Volkswagen violated two parts of the federal Clean Air Act and could face fines of as much as $37,500 per car, or more than $18 billion (Boston et al., 2015). This is very relevant to sustainability because of the huge effect it would have on the environment. Volkswagen’s decision to use software that cheats emission test suggest that it would not matter if its cars poisoned the planet by emitting 40 times the legal limit of nitrogen oxide, as long as the company became the world’s leading car maker (Dans, 2015).