Amy Wright shows what the characteristics of the servant leader are. When she hires people with different kinds of disabilities, she first needs to understand their disabilities and find ways to help them when they work in the coffee shop. Amy shows that she needs to teach them by doing it herself first. She also shows empathy toward people with disabilities. Because two of her children have Down syndrome, she comes to learn that there are many others people whose also have the disabilities. Many people with intellectual and developmental disabilities are unemployed, or if they have a job it is only one to two hours a day. She understands that people with disabilities and what they have in them that makes them special while works in the
