American Well Case Study

1294 Words 6 Pages
plans, physicians, and organizations are all governed by and must be in compliance with health care laws and policies. Corporate citizenship includes the social responsibility of American Well and how the company meets the economic, legal, ethical, discretionary responsibilities created by shareholders. The economic responsibilities of American Well are to produce and generate the demand for telehealth products in the health care market while maximizing profit. With the Exchange, American Well has developed a unique demand that is predicted to increase in the future. According to Tahir (2015), in 2014 about 300 million telehealth consults took place in North America, 37 percent of employer plans offered telehealth as an option for the insured …show more content…
Weiss (2014), described consumers as the most important stakeholders in business because without costumers, commercial businesses would cease to exist (p. 5-1). The same is true in health care, the patient-centered approach to health care improves health care quality and patient outcome. With the Exchange, American Well is facilitating the patient-centered approach to health care services by improving patient satisfaction, minimizing urgent care visits and hospitalizations, and reducing the cost of care for …show more content…
The company has developed technologies used in health care that has transformed infrastructure of patient care. Now, stakeholders in health care are all connected ad able to communicate via direct video-conferencing, KIOSK, laptops, cellular phones, and tablets. Health care products such as the Exchange contribute to the global business environment. The company has developed a seamless virtual health care delivery system that has broken the barrier of distance, mobility, and access. According to Weiss (2014), globalization includes relationships with financial markets, culture, politics, laws, technologies, and numerous stakeholders and their interest (p.

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