Case Study: Kenneth I. Chenault

Great Essays
Part A: Introduction Kenneth I. Chenault
The Chief Executive Officer (CEO) is one of the most sought-after headings, and least comprehended position in a corporation; everybody supposes the CEO will and can do whatever he/she desire, are completely authoritative, and are mysteriously proficient; however, nothing could be furthest from actuality. Through its precise description, the position depiction of a CEO necessitates sustaining the requirements of workforces, consumers, stockholders, communes, and the law. A few of the CEO’s responsibilities can/will be allocated; however, numerous components of the position must be completed by the CEO personally. (Robbins, S., n.d.)
Kenneth I. Chenault is Chairman and Chief Executive Officer of the American Express Company; in his twelve years as Chairman and CEO, Mr. Chenault reshaped the American Express business model and made its products the first-class benchmark of the industry. Throughout his occupancy, universal billed transactions have more than doubled, and the number of cards active has multiplied to over 100 million, intercontinentally. JD Power has ranked American Express number one in consumer satisfaction for an extraordinary six sequential years.
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Through a recent federal antitrust judgement against contenders Visa and MasterCard which had blockaded access to their constituent reserves American Express is poised to enter card dispensing collaborations with U.S. depositories. It is correspondingly laboring to bestow something back to the New York City communal it entitles hometown by sponsoring a five million operation to reopen the Statue of Liberty since 9/11 restricted to tourists. (Bowdoin Magazine,

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