American Credit Acceptance: Subprime Automotive Loans

American Credit Acceptance, an indirect lender of subprime automotive loans, has 800 associates at four buildings, including the Bell Hill business park, the TD Bank campus off East Main Street and Extended Stay Hotels Inc.'s former headquarters downtown, which now is called One Morgan Square. In addition, ACA has 118 employees at its subsidiary Auto Finance's facility near Atlanta. And the company is just starting to hit its stride. ACA's story began in 2007, when George Dean Johnson Jr. set out to get into the automotive finance business. His goal was to build a company that would allow consumers with poor credit the opportunity to receive a loan to get the means of transportation they need. He also wanted the company to be in his hometown, …show more content…
Our ACA job analysis is a five step process to help analyze the knowledge, skills, and abilities and other characteristics necessary for the position. The first step is an in-depth job questionnaire (see appendix A). This questionnaire is completed by the employee and reviewed by the supervisor to insure that we cover all aspects of the position. The questionnaire covers employee data, general purpose of the position, a summary of responsibilities/duties, education background, experience, skills, licensing and certifications required, supervisory responsibilities, physical demands and working conditions, and general employee comments. Step 2 is a desk review conducted by observing an employee for days or weeks at a time to assess the duties and responsibilities of the position. Step 3 is a one on one interview with those who come in contact with the employee while they are performing the job; be it students from there training classes, supervisors, managers, or other employees. Step 4 is to simply sit down with the employee and ask them to describe job and responsibilities (Manage, 2012). Step 5 is to analyze the job against other jobs in the department to show where the job falls in the pay scale. This process may seem extensive but is important to insure the validity, reliability and utility of the process as we dig deeper into analyzing the …show more content…
Coordinated with the Learning & Development Manager in scheduling training timelines for underwriting and sales. Conducted classes ranging in size up to 50 employees based on hiring demands and curriculum being covered. Coordinated with operations department to ensure transition process from the classroom to production floor was a seamless process. Organized and helped maintain up-to-date training procedure manuals and course materials such as handouts and visual materials. Conducted instructor-led training for underwriting and sales using a variety of instructional techniques and formats such as role-playing, simulations, team exercises, group discussions, and lectures. Partnered with department leaders and other members of the Operations Team to facilitate needs based analysis and establish customized curriculum to help with managing performance and disciplinary issues if expected improvements are not seen Conducted instructor-led training for leadership and customer service via Achieve Global curriculum as well as materials produced internally using ADDIE model for various lines of business and levels of the organization. Partnered with department leaders and other members of the HR Team to facilitate needs based analysis and establish customized curriculum to help with managing performance and disciplinary issues if expected improvements are not seen. Build and established e-learning