The policies and procedures that Alliance Health Care has in place to protect both employees and clients are very intense due to the high risk population we work with. At our agency we take people who are experiencing mental health crisis, and are not a specific controlled population. We take clients from police officers, community members, other agencies, we also take walk-in clients. During the intake process we have two team members helping to ensure if a client is violent we will not be alone with them. If the client becomes violent towards staff during the intake process the nurse makes a judgement call about whether or not to give the client a pill (Zyprexa) to help calm their nerves or a shot that makes them sleepy. If the client is
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One way of doing this is to not taking anything a client says personally, as the client does not know us and is just saying anything they can. Depersonalization of a client is one of the worse things a staff member can do, if a staff member is feeling the effects of burnout, and real or perceived rigid bureaucracy, then they needs to discuss their options with their supervisor as they can possibly take on a different roll within the agency. The majority of the staff at AHS understands that policy and procedures change all of the time and at any given moment, so they hold meeting to discuss any new changes to give staff members a chance to voice any questions or concerns they may have. Depersonalization of a client is unacceptable and there is a zero tolerance policy for this kind of behavior at AHS, due to our population it is extremely important to try and establish good rapport with clients and not cause any trauma regarding their treatment. As a social worker having self-awareness about your own attitude and feelings can help with burnout and with not causing a client to escalate based on your interaction with them, Self-awareness can include, “(a) simple conscious awareness (awareness of whatever is being experienced), (b) reflective awareness (awareness of a self who is experiencing something), and (c) reflexive awareness (the self's awareness of how his or her awareness is constituted in direct experience)” (Kondrat,1999,
One way of doing this is to not taking anything a client says personally, as the client does not know us and is just saying anything they can. Depersonalization of a client is one of the worse things a staff member can do, if a staff member is feeling the effects of burnout, and real or perceived rigid bureaucracy, then they needs to discuss their options with their supervisor as they can possibly take on a different roll within the agency. The majority of the staff at AHS understands that policy and procedures change all of the time and at any given moment, so they hold meeting to discuss any new changes to give staff members a chance to voice any questions or concerns they may have. Depersonalization of a client is unacceptable and there is a zero tolerance policy for this kind of behavior at AHS, due to our population it is extremely important to try and establish good rapport with clients and not cause any trauma regarding their treatment. As a social worker having self-awareness about your own attitude and feelings can help with burnout and with not causing a client to escalate based on your interaction with them, Self-awareness can include, “(a) simple conscious awareness (awareness of whatever is being experienced), (b) reflective awareness (awareness of a self who is experiencing something), and (c) reflexive awareness (the self's awareness of how his or her awareness is constituted in direct experience)” (Kondrat,1999,