Alan Thompson proclaims himself as a sheep herder of sorts; he described it where his employees were his sheep, and he was there where to guide them when they strayed off the correct path. Through our interview, our group has found an individual that embodies the leadership qualities that this course has taught us. Alan’s time as Director of Operations of Texaco Canada, a major lubricant manufacturer that services Heavy Equipment, Truck and Coach, and the Automotive industry as whole, enabled him to put the qualities we feel represent a strong leader. During his employment at Texaco, Alan restructured the company and increased their profitability by a measurable margin. Texaco’s education of its employees to sell specialized products specific
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By using the “sheep herder” technique, he was able to empower his employee’s to make the right decisions and correct the wrong ones. Alan’s resources as an overseer were best used in helping the laggards, or stragglers in his herd. He found that by helping the least successful, and empowering the leaders in the herd, that Texaco could once again become a big player in their industry. The culmination of this process was improved lives. Specifically, delivering better service to customers by increasing service intervals, decreasing time vehicles spent in the shop, and thus increasing profitability for not only the customer, but for Texaco itself. Alan Thompson’s time as Director of Operations of Texaco Canada from 1999 to 2005 exemplified his role as a leader. His Time in this position exemplified what it means to be a …show more content…
Texaco Canada is a subsidiary of Texaco, an US based public company, Alan found that he needed to cater for his employees in the Canadian marketplace. In addition, Alan found that most customers had a ‘make it cheap’ attitude, where their total cost on invoices from Texaco Canada influenced whether they brought their products from Texaco or not. Furthermore, Alan had to restructure his employee sales base so that each salesperson knew by using Texaco’s higher end oils and lubricants for most applications, that longer service intervals would occur, less damage and wear could be done to affected parts, and in total the company would save money through decreased downtime with more efficient vehicles in their
By using the “sheep herder” technique, he was able to empower his employee’s to make the right decisions and correct the wrong ones. Alan’s resources as an overseer were best used in helping the laggards, or stragglers in his herd. He found that by helping the least successful, and empowering the leaders in the herd, that Texaco could once again become a big player in their industry. The culmination of this process was improved lives. Specifically, delivering better service to customers by increasing service intervals, decreasing time vehicles spent in the shop, and thus increasing profitability for not only the customer, but for Texaco itself. Alan Thompson’s time as Director of Operations of Texaco Canada from 1999 to 2005 exemplified his role as a leader. His Time in this position exemplified what it means to be a …show more content…
Texaco Canada is a subsidiary of Texaco, an US based public company, Alan found that he needed to cater for his employees in the Canadian marketplace. In addition, Alan found that most customers had a ‘make it cheap’ attitude, where their total cost on invoices from Texaco Canada influenced whether they brought their products from Texaco or not. Furthermore, Alan had to restructure his employee sales base so that each salesperson knew by using Texaco’s higher end oils and lubricants for most applications, that longer service intervals would occur, less damage and wear could be done to affected parts, and in total the company would save money through decreased downtime with more efficient vehicles in their