Improving consumer welfare depends upon the “variety of choices offered, increased service differentiation, higher quality and lower prices” (Mason 2012), via connecting the owner to consumer. It is a necessity that the shared economy captures all needs and wants of the guests and owners. Airbnb has segregated their customers into two groups, business travellers and personal travellers. Airbnb focuses on higher paying business travellers and personal travellers, who have a more flexible travel ability, usually stay longer but are price sensitive. Airbnb aims to provide value for money hence, offering different standards, types and prices, fulfilling an array of customer needs. Therefore, Airbnb’s flexibility amongst BMC dimensions combined with information regarding both the target customer segments and the owners’ knowledge amongst a shared economy business, in which researchers can generate a feasibility
Improving consumer welfare depends upon the “variety of choices offered, increased service differentiation, higher quality and lower prices” (Mason 2012), via connecting the owner to consumer. It is a necessity that the shared economy captures all needs and wants of the guests and owners. Airbnb has segregated their customers into two groups, business travellers and personal travellers. Airbnb focuses on higher paying business travellers and personal travellers, who have a more flexible travel ability, usually stay longer but are price sensitive. Airbnb aims to provide value for money hence, offering different standards, types and prices, fulfilling an array of customer needs. Therefore, Airbnb’s flexibility amongst BMC dimensions combined with information regarding both the target customer segments and the owners’ knowledge amongst a shared economy business, in which researchers can generate a feasibility