Purpose and Rationale
Resort is refer to full service accommodation located in a more natural, relaxed environment, with reception and guest rooms generally offering private facilities with an onsite restaurant, room and bar service available. Additional recreation facilities and tour services are expected (Department of Tourism).
A Resort and Hotel are one of the common industries that require booking reservations for their facilities or amenities to their guest. They are also considered in high demand especially in the peak seasons where reservation systems are highly used by their guests.
Reservation system is an important part in a hotel and resort especially those who have difficulty in coping up with reservation requests. It also helps …show more content…
Mr. Remulla just translated “Nia Road” into combined words of in tagalog “ Sa Nia Road Tayo” to “Saniya”, to make the company name more appealing or attractive.
As what mentioned above, Saniya Resort started operating on March 18,2015. The company is also a themed resort that offers resort with Character statues, pools with a structure of a Ship, hotel, and restaurant services. The company is located along Nia Road, Salawag, Dasmarinas, Cavite near Daang Hari road connects Muntinlupa, Las Pinas, Laguna, and Cavite.
During our management meeting, there are some issues that were discussed especially major issues that were encountered during peak seasons. One of the top major issues discussed is the increasing conflict on reservations and bookings as our traffic count of guests yearly is increasing. This conflicts and inaccuracy on reservations affects the operations, sales and customer service of the business.
The objective is to solve the inaccuracy issues of manual reservations in Saniya Resort and …show more content…
It helps me determine one by one all the issues need to be addressed.
Action Research Cycle 2
To solve the issues of conflicts and inaccuracy on manual reservations is through automated reservation system, where in every records can easily be monitored. By doing an automated reservation system it can helps to manage and improve the process of reservations. It can lessen the conflicts of bookings, has a higher security, organized records, organized billing and receipts, clear writings and organize reservation schedules.
Dealing with Role Duality
Role Duality is not a problem in this research because the data is always available since I can easily access all the information needed in this study. The decision maker are my family especially my parents, they can help me in this study. I can also easily hold a meeting with employees and management where we can discuss about the solutions.
Dealing with Organizational Politics The research is doing well since the owner is agreeing on solving the issues and this will also help the employees to avoid errors. The management supports this research because this will be a big improvement for the
Resort is refer to full service accommodation located in a more natural, relaxed environment, with reception and guest rooms generally offering private facilities with an onsite restaurant, room and bar service available. Additional recreation facilities and tour services are expected (Department of Tourism).
A Resort and Hotel are one of the common industries that require booking reservations for their facilities or amenities to their guest. They are also considered in high demand especially in the peak seasons where reservation systems are highly used by their guests.
Reservation system is an important part in a hotel and resort especially those who have difficulty in coping up with reservation requests. It also helps …show more content…
Mr. Remulla just translated “Nia Road” into combined words of in tagalog “ Sa Nia Road Tayo” to “Saniya”, to make the company name more appealing or attractive.
As what mentioned above, Saniya Resort started operating on March 18,2015. The company is also a themed resort that offers resort with Character statues, pools with a structure of a Ship, hotel, and restaurant services. The company is located along Nia Road, Salawag, Dasmarinas, Cavite near Daang Hari road connects Muntinlupa, Las Pinas, Laguna, and Cavite.
During our management meeting, there are some issues that were discussed especially major issues that were encountered during peak seasons. One of the top major issues discussed is the increasing conflict on reservations and bookings as our traffic count of guests yearly is increasing. This conflicts and inaccuracy on reservations affects the operations, sales and customer service of the business.
The objective is to solve the inaccuracy issues of manual reservations in Saniya Resort and …show more content…
It helps me determine one by one all the issues need to be addressed.
Action Research Cycle 2
To solve the issues of conflicts and inaccuracy on manual reservations is through automated reservation system, where in every records can easily be monitored. By doing an automated reservation system it can helps to manage and improve the process of reservations. It can lessen the conflicts of bookings, has a higher security, organized records, organized billing and receipts, clear writings and organize reservation schedules.
Dealing with Role Duality
Role Duality is not a problem in this research because the data is always available since I can easily access all the information needed in this study. The decision maker are my family especially my parents, they can help me in this study. I can also easily hold a meeting with employees and management where we can discuss about the solutions.
Dealing with Organizational Politics The research is doing well since the owner is agreeing on solving the issues and this will also help the employees to avoid errors. The management supports this research because this will be a big improvement for the