The AGCO is governed by Alcohol and Gaming Regulation and Public Protection Act, 1996; Gaming Control Act, 1992; Liquor License Act; Wine Content and Labeling Act, 2000; and the Liquor Control Act sec. 3(1) b,e,f,g and 3(2)a. The AGCO deals with several matters such as alcohol hearings and appeals, gaming hearings and appeals, horse racing hearing and appeals, public interest hearings, and arbitration of lottery disputes. If the hearing/appeal is about matters that deal with alcohol, then it is heard under the Liquor License Act. Gaming hearings/appeals are heard at the License Appeal Tribunal (LAT), which is an agency of the Government of Ontario, and is not apart of the AGCO. Horse racing hearing/appeals are heard under the Horse Racing License
…show more content…
If the application is withdrawn, or if the AGCO refuses to issue the license, the application fee is non-refundable. Where an application, or a liquor sales license, has been filed with the AGCO and there is no liquor sales license at that establishment for at least six months, the AGCO will post a public notification to allow the local residents the opportunity to comment on the proposed license. When the AGCO deals with complaints, they ensure that the liquor and gaming industries regulate with honesty, integrity and in the public interest. In addition, they address any concerns from members of the public, or their stakeholders regarding to the AGCO policies, employee conduct, or service levels. When the AGCO receives a complaint about the following, a policy, the level of service, the conduct of a licensee, or a staff/board member, the complaints can be in writing or by e-mail, then forwarded to the AGCO customer service, and as soon as the complaint is received by the AGCO, it is forwarded to the appropriate person so they can review it. The process in dealing with hearings and appeals for Gaming and Alcohol are under the Gaming Control Act, 1992, Liquor Licenses Act, and the LAT. Individuals/businesses who want to appeal a decision may appeal the proposal or order to the LAT. If you receive a Notice of Proposed Order (NOPO) or an Order of Monetary Penalty (OMP), and wish to request a hearing or appeal, you have 15 days to submit a written request for a hearing/appeal to LAT. The AGCO will rely on for evidence such as: documents petitions, photos, test results, police reports, a decision, an order, or a proposal made by the
If the application is withdrawn, or if the AGCO refuses to issue the license, the application fee is non-refundable. Where an application, or a liquor sales license, has been filed with the AGCO and there is no liquor sales license at that establishment for at least six months, the AGCO will post a public notification to allow the local residents the opportunity to comment on the proposed license. When the AGCO deals with complaints, they ensure that the liquor and gaming industries regulate with honesty, integrity and in the public interest. In addition, they address any concerns from members of the public, or their stakeholders regarding to the AGCO policies, employee conduct, or service levels. When the AGCO receives a complaint about the following, a policy, the level of service, the conduct of a licensee, or a staff/board member, the complaints can be in writing or by e-mail, then forwarded to the AGCO customer service, and as soon as the complaint is received by the AGCO, it is forwarded to the appropriate person so they can review it. The process in dealing with hearings and appeals for Gaming and Alcohol are under the Gaming Control Act, 1992, Liquor Licenses Act, and the LAT. Individuals/businesses who want to appeal a decision may appeal the proposal or order to the LAT. If you receive a Notice of Proposed Order (NOPO) or an Order of Monetary Penalty (OMP), and wish to request a hearing or appeal, you have 15 days to submit a written request for a hearing/appeal to LAT. The AGCO will rely on for evidence such as: documents petitions, photos, test results, police reports, a decision, an order, or a proposal made by the