ABC Trucking Co.: A Case Study

My employment at a previous trucking company, I was a dispatcher for a trucking company. Which I will give the company a fictitious name call it ABC trucking Co. A yard jockey is an employee that drives transports and spots trailers at designated loading docks, and in staging areas. I often would ask different employees to yard jockey trailers into different loading and shipping dock doors, to provide a service to the customers of ABC Trucking. Oftentimes drivers were accommodating to my request, without being unmanageable to my instruction. The only questions they may ask, what are the specific trailers numbers that needed to be moved and what doors needed to have trailers are needed in its’ place.
However; there was one particular person that would covertly cause conflict, between me and him. This particular person would not follow instructions from me. I would give this particular person a work assignment to jockey the yard or otherwise. He would approach my co-worker that was seated in the same open office area, next to me. And ask my co- worker if he needed him to move trailers around the yard, when I just gave the same instructions as my co-worker. This event happened on more than one occasion and within five minutes after I had given him instructions to move trailers. My co –worker was a Caucasian man …show more content…
He tried several times to interview for my position, but was declined each time for the position. I did not feed into his negative emotion that is wasted time and energy, I had a long conversation with my co- worker and this particular person to come to a win- win situation. I offered him the opportunity to work inside the office for a couple of hours each day to help out. I learned he just wanted a change to prove that he could do the job, he felt rejected and felt like he was not appreciated for his hard work. I had to build the bond of trust with the