Hmong Reflection

Taking notes in most of my class helped me take notes during a conversation with a client at a fast pace. I do not talk much with clients when they came for their appointment, but I often speak with them on the phone. For current clients, I would say my name and the attorney that I work with. However, when I called a Hmong new client, I would introduce myself, and say the name of the organization in Hmong, if the client speaks a different language, then I would speak English as slow and simple as I could. The way I projected my voice, manner, and style through the phone will be determining whether the client would use our services or not (Ellis, 2003, p. 40). To make sure that the new clients trust this organization, I would let them know that I will tell an attorney about their case as soon as possible. Communication with clients was …show more content…
I considered myself as an organized person at work, but I thought that the staff there were more organized than me. To make my job easier, I organized clients’ folders in alphabetical order by their last names so when they asked me about their case, I would know where to pull the folder from. Another thing that I noticed while being an intern at ILCM was that answering clients’ questions was an everyday task. After reading immigration stuff and working there, I was able to provide answers to clients when they have questions regarding immigration. For example, a client might ask about public benefits for immigrant. My answer for this client would be that unauthorized immigrants are ineligible for public benefits and Lawful Permanent Resident (LPR) can receive public benefits, but they must wait for the first five years (“Giving the Facts”, 2015). If a client asked me a question about something that I am not dealing with, then I could pass on the question to an