A & F Tour Travel Company
1. Development of a customer service strategy
1.1 Analysis of customer needs
Defining Information
Information is something how to convey accurate information and managed for a purpose, interpreted data and information is meaningful for context.
Main types of Information in Business
- Strategic information; needed for long range planning and directions, especially this type for help senior managers. Yearly and monthly production quotas and alternate schedules; Policies on machine replacement, augmentation, and modernization.
- Tactical information; needed to take short range decisions to improve profitability and performance which is for support middle managers. Moreover, Identifying and controlling areas of high cost. …show more content…
- Whom you ask is most important as what you ask.
- Before data are collected, you should know how you want to analyses and use the data.
-TOLL FREE PHONE NUMBER
This providing for customer faster effective technique for complaint feedback, and easy to reach direct department. 1.2 Specifying organizational customer service and standards Customer Expectations
To defines the value customers who looking from buy package tour and services that among customer have fully high expectation from service provider. This customer expectation would get into solid information and good relationship in order to achievement customer loyalty and satisfaction. Thus, Pre-trial beliefs about a service that function as standards against which performance is judged.
Role of Consumer Expectations
- During Pre-purchase Phase with higher expectations more likely to purchase.
Learn what customers expect and tell customers what to expect.
- During Service Encounter with expectations modified (however usually not desired or ideal) Communicate with customers during the service. If possible, modify the service to meet customer expectations. Explain why service cannot be …show more content…
This type of contract evolves when no written contract is present, but circumstances may cause one person to become unjustly enriched as a result of their actions or an understanding exists.
There are two types of implied contracts:
Implied in fact is the common understanding based on the conduct of the parties serves as a contract to pay for you
Implied in law is the law gives them a clever name like 'quasi-contracts.' This is because the court determines whether this type of contract existed after performance. For Example in case of Consumer Rights Act 2015 claims about replaced the Sale of Goods Act 1979, the Unfair Terms in Consumer Contracts Regulations 1999 and the Supply of Goods and Services Act 1982 issue. E-commerce Regulations The definition used in this section explains electronic commerce or e-commerce. Any type of business or commercial transaction that involves the transfer of information across the internet. Types of E-Commerce
A range of different types of businesses, from consumer based retail sites through auction or music sites to business exchanges trading goods and services between corporations. And variety of post and presale activities and it is currently viewed as one of the most important aspects of the Internet to recently
1. Development of a customer service strategy
1.1 Analysis of customer needs
Defining Information
Information is something how to convey accurate information and managed for a purpose, interpreted data and information is meaningful for context.
Main types of Information in Business
- Strategic information; needed for long range planning and directions, especially this type for help senior managers. Yearly and monthly production quotas and alternate schedules; Policies on machine replacement, augmentation, and modernization.
- Tactical information; needed to take short range decisions to improve profitability and performance which is for support middle managers. Moreover, Identifying and controlling areas of high cost. …show more content…
- Whom you ask is most important as what you ask.
- Before data are collected, you should know how you want to analyses and use the data.
-TOLL FREE PHONE NUMBER
This providing for customer faster effective technique for complaint feedback, and easy to reach direct department. 1.2 Specifying organizational customer service and standards Customer Expectations
To defines the value customers who looking from buy package tour and services that among customer have fully high expectation from service provider. This customer expectation would get into solid information and good relationship in order to achievement customer loyalty and satisfaction. Thus, Pre-trial beliefs about a service that function as standards against which performance is judged.
Role of Consumer Expectations
- During Pre-purchase Phase with higher expectations more likely to purchase.
Learn what customers expect and tell customers what to expect.
- During Service Encounter with expectations modified (however usually not desired or ideal) Communicate with customers during the service. If possible, modify the service to meet customer expectations. Explain why service cannot be …show more content…
This type of contract evolves when no written contract is present, but circumstances may cause one person to become unjustly enriched as a result of their actions or an understanding exists.
There are two types of implied contracts:
Implied in fact is the common understanding based on the conduct of the parties serves as a contract to pay for you
Implied in law is the law gives them a clever name like 'quasi-contracts.' This is because the court determines whether this type of contract existed after performance. For Example in case of Consumer Rights Act 2015 claims about replaced the Sale of Goods Act 1979, the Unfair Terms in Consumer Contracts Regulations 1999 and the Supply of Goods and Services Act 1982 issue. E-commerce Regulations The definition used in this section explains electronic commerce or e-commerce. Any type of business or commercial transaction that involves the transfer of information across the internet. Types of E-Commerce
A range of different types of businesses, from consumer based retail sites through auction or music sites to business exchanges trading goods and services between corporations. And variety of post and presale activities and it is currently viewed as one of the most important aspects of the Internet to recently