Explain strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions Scenario: Take each of the different types of communication that you have looked at within this unit. For each, identify the barriers that could be encountered, the strategies that could be used to overcome these barriers, and the alternative methods of communication that could be used.
Communication and interpersonal interaction: possible strategies, e.g. staff training, assessment of need, using preferred method, promoting rights, confidentiality, defusing aggression, assertiveness, appropriate verbal/non-verbal communication, building relationships, appropriate environment, attitude, confidence.…