1.2.4. Quality and Safety Activities
Managers often engage themselves in activities that are strategy centered, culture centered and data centered. Strategy centered activities are those activities that managers engage in which in turn prioritizes the healthcare facility goals of safety and quality. Boards, therefore, often have specific centered goals through which they can in turn realize their agenda. Culture centered activities always focus on enhancing the safety of patients by promoting a culture through which safety and quality are of top priorities. Finally, data centered activities are those activities through which constant information is sent to healthcare management departments (Parand et al., 2014).
According to Karma, Singh and …show more content…
This obliges healthcare facilities to efficiently treat patients in efficient and satisfactory ways. According to Parand et al., (2014), assessment of quality and safety of healthcare facilities also involves the frequent analysis of data on the progress of promoting safety and quality within offered services. In order to effectively assess the effectiveness of activities that are aimed at promoting patients’ satisfaction within healthcare facilities, the management, doctors, nurses and other paramedics have to ensure that the staff carries out all allocated tasks. Therefore, the staff should be highly competent to effectively perform duties. Staff evaluation is also necessary. The staff should be evaluated on their personalities, expertise, skills and behaviors as most patients often have high expectations when it comes to the services they expect to receive from their doctors (Karma, Singh & Kumar, …show more content…
Strategies such as framing of health plans have often exceeded the expectations from patients and at the same time compare and then increase the loyalty of patients. Assessment of patient satisfaction can consequently be carried through the use surveys on patient satisfaction levels. It is necessary to use a standardized tool in order to positively reflect on the main goals of patient satisfaction survey. The use of questionnaires to examine or assess patients on how effective the facilities or the management is within hospitals is also a necessary step through which healthcare providers can make sure that their patients are satisfied at all time with their services (Al-Abri & Al-Balushi, 2014). Assessing patients’ satisfaction through the use of these questionnaires and surveys should be aimed at determining the interpersonal skills that health practitioners use while attending to patients. These can also be used to determine how patients feel they are respected by health care providers, the communication skills that care provides use and finally the efficiency of the equipment and healthcare techniques used by healthcare providers (Janicijevic et al.,
Managers often engage themselves in activities that are strategy centered, culture centered and data centered. Strategy centered activities are those activities that managers engage in which in turn prioritizes the healthcare facility goals of safety and quality. Boards, therefore, often have specific centered goals through which they can in turn realize their agenda. Culture centered activities always focus on enhancing the safety of patients by promoting a culture through which safety and quality are of top priorities. Finally, data centered activities are those activities through which constant information is sent to healthcare management departments (Parand et al., 2014).
According to Karma, Singh and …show more content…
This obliges healthcare facilities to efficiently treat patients in efficient and satisfactory ways. According to Parand et al., (2014), assessment of quality and safety of healthcare facilities also involves the frequent analysis of data on the progress of promoting safety and quality within offered services. In order to effectively assess the effectiveness of activities that are aimed at promoting patients’ satisfaction within healthcare facilities, the management, doctors, nurses and other paramedics have to ensure that the staff carries out all allocated tasks. Therefore, the staff should be highly competent to effectively perform duties. Staff evaluation is also necessary. The staff should be evaluated on their personalities, expertise, skills and behaviors as most patients often have high expectations when it comes to the services they expect to receive from their doctors (Karma, Singh & Kumar, …show more content…
Strategies such as framing of health plans have often exceeded the expectations from patients and at the same time compare and then increase the loyalty of patients. Assessment of patient satisfaction can consequently be carried through the use surveys on patient satisfaction levels. It is necessary to use a standardized tool in order to positively reflect on the main goals of patient satisfaction survey. The use of questionnaires to examine or assess patients on how effective the facilities or the management is within hospitals is also a necessary step through which healthcare providers can make sure that their patients are satisfied at all time with their services (Al-Abri & Al-Balushi, 2014). Assessing patients’ satisfaction through the use of these questionnaires and surveys should be aimed at determining the interpersonal skills that health practitioners use while attending to patients. These can also be used to determine how patients feel they are respected by health care providers, the communication skills that care provides use and finally the efficiency of the equipment and healthcare techniques used by healthcare providers (Janicijevic et al.,