9e Chapter 2 Test Essay

4725 Words Apr 26th, 2015 19 Pages
Chapter 2: Foundations of Quality Management

TRUE/FALSE

1. Deming laid out a “quality improvement program” for companies such as Ford, GM, and Procter & Gamble, when invited to work with them to improve their quality.

ANS: F DIF: Difficulty: Easy NAT: BUSPROG: Analytic
TOP: A-Head: The Deming Philosophy KEY: Bloom's: Knowledge

2. Unlike other management gurus and consultants, Deming defined and described quality precisely.

ANS: F DIF: Difficulty: Easy NAT: BUSPROG: Analytic
TOP: A-Head: The Deming Philosophy KEY: Bloom's: Knowledge

3. Deming stressed that the lowest levels of operational staff in an organization must assume the overriding responsibility for quality management.

ANS: F DIF: Difficulty: Moderate NAT: BUSPROG:
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ANS: T DIF: Difficulty: Easy NAT: BUSPROG: Analytic
TOP: A-Head: Quality Management Systems KEY: Bloom's: Knowledge

25. The ISO 9000:1994 series standards were intended to provide confidence to customers and other stakeholders that quality requirements are being achieved in the delivered product.

ANS: T DIF: Difficulty: Easy NAT: BUSPROG: Analytic
TOP: A-Head: Quality Management Systems KEY: Bloom's: Knowledge

26. The ISO 9001 requirement for audits forces an organization to review its quality system on a routine basis.

ANS: T DIF: Difficulty: Easy NAT: BUSPROG: Analytic
TOP: A-Head: Quality Management Systems KEY: Bloom's: Knowledge

MULTIPLE CHOICE

1. Japanese scientists and Engineers established the Deming application prize in 1951 to recognize companies that show a high level of achievement in:
a.
variation of production processes.
b.
human resource policies.
c.
quality practices.
d.
developing innovative products.

ANS: C DIF: Difficulty: Easy NAT: BUSPROG: Analytic
TOP: A-Head: The Deming Philosophy KEY: Bloom's: Knowledge

2. According to Deming, a product or service possesses quality if:
a.
the production process engages more workforce.
b.
the cost of the product or service exceeds its benefit.
c.
it enjoys a sustainable market.
d.
it shows variations in its production process.

ANS: C DIF: Difficulty: Moderate NAT: BUSPROG: Analytic
TOP: A-Head: The Deming Philosophy

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