9A And 9B Case Study Essay

An analysis was performed to determine why the nursing staff on 9A and 9B were dissatisfied with their jobs and consequently leaving the organization all together, thus seeking employment at competing hospitals within the area. Although the organization has been successful in recruiting nurses the key is retaining them. A recent exodus of nurses took place, which placed management in desperation to find replacements quickly; therefore, led to the hiring of new graduates and contract nurses to fill the void. 9A and 9B contains 60 beds, which includes mostly high acuity patients and the typical nurse to patient ratio was 1:5, but recently has been 1:6 and there has been times the ratio has been as high as 1:7, especially on the weekends. To add to the frustrations of the nursing staff, management was never seen and his door was always closed and rarely available for support. Consequently, due to the high nursing turnover, poor internal communications, …show more content…
Clearly, the fundamental goal is to provide quality care to the community. However, visibly the working environment is not aligned with the organization’s goals to provide quality patient care, which has created nurses to feel uneasy and precarious in their roles. Additionally, the organization also places value on service by which they view their “success is dependent on each employee’s desire and commitment to serve others” (Baptist Health, 2016). Conversely, the lack of organizational culture and leadership has resulted in indifference and apathy among the nurses. Roussel (2013) states “there is a direct correlation in retaining nurses and the leadership skills of the nurse manager (p. 321). Moreover, the perceptions of employees that the organization cares as well as values their service and contributions lead to positive employee attitudes and behaviors (Gupta et al., 2016; Roussel,