In 2012 I began working as a EMA/911 dispatcher with Shelby county EMA/911. This position includes responsibilities is as a 911 dispatcher. These duties included, but were not limited, to answering all emergencies calls that flow in to the communication center via 911 as well as other none emergency lines. Once these calls are triaged, I then identify which agency in Shelby county or outlying areas needs to respond and how it needs to be dispatched. It is within my responsibilities at this time to quickly and correctly and direct the call and situation to the correct police, fire or EMS unit to the person or property that needs the assistance. In addition to emergent and non emergent calls, it is my role to enter the wanted or missing persons
