31 WAD Call Log

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There are several reasons why I believe it would be beneficial for myself to accompany Florence on the home office visit. One reason would be to have a meeting with both Technology and Business partners. This will allow the teams to identify what is currently working along with listing out opportunities in today’s process. I think establishing open communication face to face will allow more of an open environment and possibly establishing solutions to these opportunities. I witnessed this process when Home Office Technology came to Roanoke, there was a list of issues and they were solved throughout the year. From my observation some of the opportunities the team is currently facing are:

• Call logs not properly updated in a timely fashion along with more details
• An increase in working as design call logs taking away resources that should be working on true issue. I.E Total of 31 WAD call logs which …show more content…
The training increased their knowledge in the corrective action process. While a few processes were discussed I would like to provide a Presentation of the Encompass Rerate Overview. Outlining the Rerate Specialist role and Rerate processing will show the corrective action functions provided by the Roanoke campus. This will provide their team with more knowledge of the corrective action process. The benefits for corrective action will make sure call logs are updated and assigned correctly resulting in quicker call log closures which reduces premium and Interest payments.
Projects continue to roll out with incorrect code which result in corrective Action. Consulting with a Project Manager and review the Project Support functions for opportunities to add better value for a successful project implementation. The results would be shared and added to Project Support documentation and

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