1-800-India Essay

The film 1-800-India: Importing a White- Collar Economy provides an inside view of the impact call centers are having culture in India. These call centers are being built by companies that are outsourcing this service from other countries and in return saving up to 50% on labor cost. The United Stated, Australia, and Britain have provided 17,000 jobs to this growing market. The local economy has soared since this development and provided new opportunities but it has also challenge social norms. The middle class is forming quickly and is continuing to grow. This employment opportunity is providing much more growth that doctors are leaving their jobs to work at the call center. The call centers is helping grow the economy in many different ways. There are three different shifts that are working and are all having lunch at different times. Carts are being set up by people to sell lunch. This “village” is located close to the offices for easy access. Another example in the film is the booming in transportation services. There are many employees that are commuting to work for 2 hrs both ways and …show more content…
Customer services is a new concept in India. Credit cards and mortgage payments were not a concept that was understood. These concepts had to be learned in order to better assist clients. India is currently re-conceptualize due to the change in their cultural space. They are finding ways to incorporate old traditions with the corporate world. New concepts like building a career before getting married, moving out before marriage, women working, dating, and financial independence are all new concepts. This has also allowed for the country to form new social relationships and understanding with other people around the world. This globalization is transforming the country and will continue to mix new concepts with traditional