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H to show hint;
A reads text to speech;
78 Cards in this Set
- Front
- Back
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Which of the following is defined as the movement of electric charge?
A. Voltage B. Amperage C. Wattage D. Impedance |
Which of the following is defined as the movement of electric charge?
B. Amperage |
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Memory was added to a workstation. When the computer was booted, it reports memory errors. Which of the following is the most likely cause of this problem?
A. The second memory stick was smaller than the first. B. A different brand of memory was installed into bank two. C. The second memory stick was larger than the first. D. The new memory was installed in the second bank and runs at a lower speed than bank one. |
D. The new memory was installed in the second bank and runs at a lower speed than bank one.
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Which of the following commands produces the following output?
192.168.1.100 00-1C-C0-09-08-07 A. Arp -a B. Ping C. Nbtstat -a D. Arp |
A. Arp -a
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Which of the following commands shows you the current network sessions from a PC to the Internet?
A. Ping B. ARP C. Ipconfig D. Nbtstat E. Netstat |
E. Netstat
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One of your customers is having difficulty with two network connections in the accounting office. The accounting office is adjacent to the building’s mechanical room. Network cables run from the accounting office, through the drop ceiling of the mechanical room, and into the server room next door. Which of the following solutions should be recommended to the customer?
A. Fiber optic B. Plenum-rated cable C. UTP D. T568B |
A. Fiber optic
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You need to list all the network shares for a local computer within the Command Prompt. Which of the following commands should be run?
A. Net use B. Net statistics C. Net view D. Net share |
C. Net view
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Which of the following data rates are supported by PC3-10600 memory?
A. 1333 MT/s and 1066 MT/s C. 1066 MT/s and 800 MT/s D. 1600 MT/s and 1333 MT/s |
A. 1333 MT/s and 1066 MT/s
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A customer tells you that a networked printer is not printing documents. You successfully ping the printer’s IP address. Which of the following is the most likely cause of this problem? (Select the two best answers.)
A. The network cable is unplugged. B. The gateway address on the printer is incorrect. C. The printer is low on toner. D. The printer is out of paper. E. The spooler is not functioning. |
D. The printer is out of paper. E. The spooler is not functioning. |
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A co-worker at a satellite office reports that a new replacement shared workgroup printer has arrived. It is the same model as the old one. Your co-worker replaced the old printer and connected all the cables to the new printer. What is the easiest way to ensure that all the client computers can connect to the new printer via IPP?
A. Name the new printer with the old printer name B. Have your co-worker print the configuration page C. In DHCP, set reservation by MAC address D. Allow the printer to acquire a DHCP address |
C. In DHCP, set reservation by MAC address
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You are tasked with mapping a drive within the Command Prompt to a share named AlbaLonga on a server named Romulus. Which of the following is the correct syntax?
A. ipp://Romulus.com/AlbaLonga B. net use \\Romulus\AlbaLonga C. http://Romulus.com/AlbaLonga D. net use //AlbaLonga/Romulus |
B. net use \\Romulus\AlbaLonga
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You want to utilize the NET command to tell you how many Server Message Block (SMB) packets were received by the workstation service. Which of the following NET commands should be run?
A. Statistics B. Use C. View D. Stop |
A. Statistics
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Which of the following are descriptions or examples of unicast IPv6 addresses? (Select the two best answers.)
A. An address assigned to one interface B. A loopback address of ::1 C. An address assigned to a group of interfaces where the packets are delivered to the first interface only D. An address assigned to a group of interfaces where the packets are delivered to all interfaces |
A. An address assigned to one interface
B. A loopback address of ::1
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A customer cannot access some Internet websites but can connect to resources inside the LAN. You can use the PING command to test the user’s connectivity. Which of the following commands should be run next to troubleshoot this issue?
A. net use B. netstat -r C. ipconfig/flushdns D. nbtstat -R |
C. ipconfig/flushdns
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Which of the following can be used to verify settings between the computer and a connected modem?
A. AT&V B. QPI C. MBR D. IRQ |
A. AT&V
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You receive a message when attempting to boot an operating system that warns you of a memory-read error. Which of the following steps should be performed to remedy this issue?
A. Remove any USB flash drives. B. Reseat or replace RAM modules. C. Replace the hard drive. D. Change the memory settings in the BIOS. |
B. Reseat or replace RAM modules.
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You are called to a school lab to fix a computer. The computer supposedly worked fine the day before, but now it does not power on. The computer is plugged into a power strip with another computer. The other computer works fine. Which of the following is the most likely cause of this problem? (Select the two best answers.)
A. The power cable is unplugged from the computer. B. The monitor is unplugged. C. The power strip is unplugged. D. The voltage switch on the computer is set incorrectly. E. The power strip is overloaded. |
A. The power cable is unplugged from the computer. D. The voltage switch on the computer is set incorrectly.
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A user complains that his network interface card (NIC) is not functioning and has no link lights. The weather has been changing drastically over the past few days, and humidity and temperature have been rising and falling every day. Which of the following could be the direct cause of this problem? (Select the best answer.)
A. POST errors B. Thermal sublimation C. Chip creep D. Thermal expansion and contraction |
D. Thermal expansion and contraction
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Which of the following types of RAM has a peak transfer of 12,800 MB/s?
A. DDR3-1600 B. DDR2-1600 C. DDR2-800 D. DDR3-800 |
A. DDR3-1600
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You have purchased a motherboard for your new audio workstation. You have opened the computer case and are ready to install. What are the first and last things you should do? (Select the two best answers.)
A. Connect the main power cable B. Select a motherboard C. Put on an antistatic strap D. Install the CPU E. Test the motherboard |
C. Put on an antistat E. Test the motherboard
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Special paper is needed to print on which type of printer?
A. Laser B. Thermal C. Dot matrix D. Inkjet |
B. Thermal
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Which of the following are the Intel and AMD names for CPU virtualization? (Select the two best answers.)
A. AMD-Vi B. AMD-V C. VT-x D. VT-d |
B. AMD-V
C. VT-x |
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A customer brings in a computer that doesn’t display anything when it is turned on. You verify that the computer and monitor are receiving power and that the monitor is securely connected to the computer’s only video port. Which of the following is the most likely cause of this problem? (Select all that apply.)
A. Motherboard B. Hard drive C. CPU D. Power supply E. RAM F. SATA data cable G. Video card H. DVD-ROM |
A. Motherboard C. CPU E. RAM G. Video card
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A user states that the computer monitor is suddenly displaying garbled images and strange colors and leaving cursor trails. The technician determines that the system is using an onboard graphics controller. Which of the following is the most likely cause of the display problem?
A. Defective power supply B. Outdated firmware C. Defective RAM D. Resolution set too high E. Fragmented hard drive |
C. Defective RAM
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At 12x speed, how much data can a Blu-ray drive read per second?
A. 432 Mb/s B. 4.5 MB/s C. 150 KB/s D. 50 GB |
A. 432 Mb/s
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Ray installs a new 802.11n wireless network adapter in a desktop computer. He tries to connect to an access point but doesn’t see any access points in the wireless configuration manager. Which of the following is the most likely reason no access point is listed? (Select the best answer.)
A. The access points cannot accept any more connections. B. No IEEE 802.11n access points are available. C. 802.11n is not supported on the network. D. The access points are out of range. |
D. The access points are out of range.
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A Windows computer using IP address 192.168.1.5 on the network serves the bulk of the data to the rest of the six computers within a HomeGroup. Suddenly, though, neither your computer nor any of the other systems can access that Windows computer. Which of the following commands should be used on your local computer to find out if the Server service is running on 192.168.1.5 and which ID number is the Server service?
A. nbtstat –a and <00> B. netstat –A and <03> C. netstat –A and <20> D. nbtstat –A and <03> E. nbtstat –A and <20> F. netstat –a and <00> |
E. nbtstat –A and <20>
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You are tasked with installing a new SATA revision 3.0 hard drive controller so that the computer can access hard drives at 6 Gb/s. Which step list will most likely prevent errors?
A. Apply system updates. Install the driver. Install the card. Upgrade the firmware. Update the BIOS.
B. Install the card. Update the BIOS. Upgrade the card's firmware. Install the driver. Apply system updates.
C. Apply system updates. Update the BIOS. Install the card. Install the driver. Upgrade the card's firmware.
D. Update the BIOS. Install the driver. Install the card. Upgrade the firmware. Apply system updates. |
C. Apply system updates. Update the BIOS. Install the card. Install the driver. Upgrade the card's firmware.
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Which of the following ports is used by AFP?
A. 445 B. 22 C. 23 D. 143 E. 80 F. 548 |
F. 548
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Which of the following is a unique characteristic of a dual-core processor versus a single-core processor?
A. A dual-core processor has two cores, with separate caches, on the same physical chip. B. A dual-core processor has several unique cores, with the same cache, on two different chips. C. A dual-core processor requires more RAM to function than a single-core processor. D. A dual-core processor uses higher voltage than a single-core processor. |
A. A dual-core processor has two cores, with separate caches, on the same physical chip.
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You are configuring Bob's computer to access the Internet. Which of the following is required? (Select all that apply.)
A. Domain name B. DHCP server address C. Gateway address D. DNS server address E. Email server name |
C. Gateway address
D. DNS server address |
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An exclamation point next to a device in the Device Manager indicates which of the following?
A driver is not properly installed for this device. B. The device is disabled. C. The device driver needs to be upgraded. D. The driver is not digitally signed. |
A. A driver is not properly installed for this device.
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A laptop cannot access the wireless network. Which of the following statements best describes the most likely causes for this? (Select the two best answers.)
A. The function key for wireless was pressed by accident. B. The user installed a new web browser. C. The computer is obtaining an IP address automatically. D. The wireless network was forgotten in Windows. |
A. The function key for wireless was pressed by accident.
D. The wireless network was forgotten in Windows. |
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A computer just had a memory upgrade installed. Upon booting the computer, it does not recognize the new memory, even though it is listed as being compatible on the manufacturer’s website. Which of the following steps should be performed to resolve the issue?
A. Adjust jumper settings B. BIOS/UEFI update C. New CMOS battery D. OS Update |
B. BIOS/UEFI update |
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A wireless network is referred to as which of the following?
A. SSID B. DMZ C. DHCP D. WPA |
A. SSID
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Jim attempts to plug a scanner into the front USB port of a Windows computer, but the scanner does not power on. Which of the following solutions should be recommended to Jim?
A. Use a different USB cable. B. Upgrade the computer’s drivers. C. Run Windows Update on the computer. D. Use the onboard USB ports. |
D. Use the onboard USB ports.
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A technician is setting up a SOHO network and has configured the wireless network adapter on a laptop with WPA2. While the technician configures the WAP, he notices that WPA2 is not listed as an option. Which of the following steps should be performed next?
A. Install the latest WAP firmware. B. Install the latest wireless network adapter firmware. C. Install the latest wireless network adapter drivers. D. Install the latest WAP drivers. |
A. Install the latest WAP firmware.
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A new video card you are installing requires a 600 W power supply. The power supply should have how many pins on the main cable?
A. 8 pins B. 24 pins C. 20 pins D. 6 pins E. 40 pins |
B. 24 pins
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You would normally plug speakers into what type of port?
A. FireWire B. 1/8-inch TRS C. DVI D. 1/4-inch TRS |
B. 1/8-inch TRS
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You plug in an external hard drive. A message appears in Windows that says the device can perform faster. Which of the following is the most likely cause to this message?
A. The computer has USB 2.0 ports. B. The external hard drive is using USB 2.0. C. The computer has USB 3.0 ports only. D. The external hard drive is using FireWire. |
A. The computer has USB 2.0 ports.
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Examine the following figure. Then answer the question that follows. Which of the following commands was issued in the figure? NOTE: You can use the Ctrl +/- keys to zoom in/out, or right-click an image to open it.
A. nbtstat -n B. nbtstat C. netstat D. netstat -n |
D. netstat -n
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Your customer tells you that when trying to synchronize a smartphone via Bluetooth to Windows, a “no Bluetooth device” error message appears on the smartphone. The computer has a Bluetooth card installed. Which of the following is the most likely cause of this problem?
A. A BIOS setting is incorrect. B. The hard drive is faulty. C. A microwave is interfering with the signal. D. The 802.11 card is disabled. |
A. A BIOS setting is incorrect.
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Which of the following custom PC configurations require powerful CPUs? (Select the three best answers.)
A. CAD/CAM workstation B. Audio/Video editing workstation C. Home theater PC D. Virtualization workstation E. Home server PC F. Gaming PC |
A. CAD/CAM workstation D. Virtualization workstation F. Gaming PC |
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Which of the following is the proper boot sequence of a PC?
A. CPU, RAM, boot loader, operating system B. POST, CPU, boot loader, operating system C. CPU, POST, boot loader, operating system D. Boot loader, operating system, CPU, RAM |
C. CPU, POST, boot loader, operating system
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A laptop you are troubleshooting will not display any video through the laptop’s screen or through external monitors. Which of the following should be replaced?
A. Inverter B. Drivers C. LCD D. Video card |
D. Video card
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One of your customers has signed up for a mobile pay service to be used on a first generation smartphone. However, the smartphone does not work at any location that supports mobile pay service. Which of the following is missing from the customer’s smartphone?
A. IMSI B. NFC C. RFID D. Bluetooth |
B. NFC
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You are replacing a PSU for a computer that requires power connections for two SATA hard drives, an older fan that uses Molex power connectors and two video cards configured for SLI with their own power connections. How many unique power connectors will the PSU need to accommodate the listed devices?
A. 2 B. 3 C. 4 D. 5 |
B. 3 |
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One of the desktop computers at a customer site is randomly rebooting several times per day. You have checked for overheating issues, but everything seems okay with the case fans, CPU fan, and power supply. What should you check for next?
A. The integrated network adapter has the latest drivers. B. The hard drive is defragmented. C. The motherboard for signs of swollen capacitors. D. The RAM to confirm it is of the right type. |
C. The motherboard for signs of swollen capacitors.
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Which of the following are common hardware requirements in a home server? (Select the two best answers.)
A. RAID array B. Virtualization support C. Gigabit Ethernet D. Touchscreen E. Dual monitors Select 2 answers. |
A. RAID array
C. Gigabit Ethernet |
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A laser printer is producing completely blank sheets. Which process should you check first?
A. Fusing B. Paper handling C. Transfer D. Development |
D. Development |
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Which of the following is an advantage of UDP over TCP?
A. It uses flow control. B. It transfers packets faster. C. It uses connection handshakes. D. It is connection based. |
B. It transfers packets faster.
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One of your customers runs Windows 7 on a laptop. A new security flaw and fix has been published regarding Windows 7. Which of the following can prevent exploitation?
A. Encrypting the hard drive B. Training the customer C. Implementing a patching policy D. Configuring screen locks |
C. Implementing a patching policy
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You need to run a diagnostic disc on a laptop running Windows 8.1. You modify the boot order in the UEFI/BIOS and set it to DVD first. However, the laptop still boots into Windows. What do you need to adjust to boot to the DVD?
A. Secure Boot B. TPM C. UEFI/BIOS password D. Virtualization |
A. Secure Boot
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laptop's battery fails to charge. Which of the following should be checked first?
A. DC-in jack B. AC-in jack C. CMOS battery D. AC circuit breaker |
Explanation: Of the listed answers, you should check the DC-in jack on the laptop. The very first thing you should do is check the basics; see whether the power brick is connected to the AC outlet and to the DC-in jack, and verify whether the battery is connected properly. See the section titled "Installing, Configuring, and Troubleshooting Visible
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Which of the following wireless standards operate at a maximum of 54 Mbps? (Select the two best answers.)
A. 802.11a B. 802.11b C. 802.11g D. 802.11n E. 802.11ac Select 2 answers. |
A. 802.11a
C. 802.11g Explanation: The IEEE wireless standards 802.11a and 802.11g operate at a maximum of 54 Mbps but on different frequencies. See the section titled “SOHO and Windows Networking” in Chapter 16, “Computer Networking Part II,” for more information. Incorrect answers: 802.11b has a maximum of 11 Mbps. 802.11n has a maximum of approximately 300/600 Mbps. 802.11ac has a maximum of 1.7 Gbps. |
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You downloaded an image file because you need to install an application stored within the image. When you attempt to execute the file, an error is displayed. Which of the following should be performed?
A. Mount the file as an emulated disc. B. Rename the extension of the file to a known extension. C. Download a different file from the website. D. Verify the MD5 hash of the downloaded file. |
A. Mount the file as an emulated disc.
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Of the following, which components are the most important in a virtualization server? (Select the two best answers.)
A. Maximum memory B. High-end sound card C. High-end video card D. Dual-rail 1000w PSU E. Quad-core CPU Select 2 answers. |
A. Maximum memory
E. Quad-core CPU |
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Which of the following is the best option for storing 6,153 MB of data on one disc?
A. DVD-9 DL B. CD-R 48x C. DVD-5 SL D. RAID 5 |
A. DVD-9 DL |
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Which of the following ports is the best solution for adding a network printer in Windows 7?
A. TCP/IP B. LPT1 C. USB D. COM1 |
A. TCP/IP
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You are tasked with fixing a client’s PC that hasn’t booted after the latest test of the building’s backup generator. As you analyze the computer, you notice that once it is powered on there is no display or beep codes. After 15 seconds, the fans inside the computer start spinning faster and making more noise. The computer was working fine before the test, and you verify that no one has opened the computer. Which of the following is most likely the problem?
A. The RAM was damaged by ESD. B. The motherboard was damaged by the power test. C. The hard drive was erased due to the power test. D. The power supply was damaged and is nonfunctional. |
B. The motherboard was damaged by the power test.
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Which of the following ports is commonly used for RS-232 connections?
A. USB B. DB-9 C. IEEE 1394 D. SCSI |
B. DB-9
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Your office printer was working earlier in the day but is no longer printing any documents. Pre-existing workstations are manually configured to print to the printer directly over the network. You begin troubleshooting the problem and determine that the printer is still visible when browsing the network directory. You also verify, at the physical printer, that the printer can print test pages successfully. Which of the following is the most likely cause of the problem?
A. The print spooler was restarted. B. Two users sent print jobs at the same time, which caused a collision. C. The printer’s IP address has changed. D. The message “perform printer maintenance” is displayed on the printer’s display panel. |
C. The printer’s IP address has changed.
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A customer wants to share a local USB printer with other users in the office. Which of the following is the best method to accomplish this?
A. Install a print server B. Enable print sharing C. Install a USB hub D. Install shared PCL drivers |
B. Enable print sharing
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Which of the following best describes why you might hear a loud clicking noise coming from a faulty hard drive?
A. The hard drive has a bad spindle motor bearing. B. The solid-state read/write head is scratching the platter surface. C. The coil reversing the polarity is in an endless loop. D. The noise is created by the repeated motion of the read/write head arm located parallel to the platter. |
D. The noise is created by the repeated motion of the read/write head arm located parallel to the platter.
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One of your co-workers has opened a trouble ticket concerning paper jams on a laser printer. The paper jams have become more frequent as of late. You decide to attempt to re-create the problem and then check the printer log for more information. Which of the following are the most likely solutions to the problem?
A. Clean and inspect the entire paper path. B. Clean the fuser roller and verify fuser operation. C. Clean and replace the paper out sensor. D. Use a printer maintenance kit to replace parts. E. Replace the paper exit assembly switch. F. Clean and inspect the print drum. Select 2 answers. |
A. Clean and inspect the entire paper path.
D. Use a printer maintenance kit to replace parts |
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A laptop's volume buttons do not function. Which of the following should be downloaded and installed to make the volume button function properly?
A. ACPI driver from the manufacturer's website B. Special keys driver from the manufacturer's website C. AHCI driver from the manufacturer's website D. Bluetooth stack/driver from the manufacturer's website |
B. Special keys driver from the manufacturer's website
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A workstation fails to boot. The POST found an error, and the computer beeps twice. This happens again and again. Which of the following is the most likely issue?
A. Power supply failure B. Video adapter failure C. Memory failure D. CPU failure |
C. Memory failure
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A workgroup of five PCs uses a shared printer. A customer says she cannot print to the printer but can access shares on another PC used for common files. The printer appears to be powered on. Which of the following would be the most likely cause?
A. PC is off the network B. Printer needs to be restarted C. Printer is low on toner D. Device drivers are corrupted |
A. PC is off the network
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Which of the following best describes the most likely reason for connecting a tone generator to an RJ45 cable drop?
A. To confirm continuity of the conductors B. To locate the position of the cable on a patch panel C. To test the transmission quality of the connection D. To validate proper wiring of the network jack |
B. To locate the position of the cable on a patch panel
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Which sockets could be used by a Core i5 CPU? (Select the two best answers.)
A. 1155 B. 775 C. FM2+ D. 1366 E. 1156 Select 2 answers. |
Explanation: Intel Core i5 CPUs could possibly use the LGA 1155 or LGA 1156 socket. The 1155 is meant to be the replacement for the 1156. (Even though it is one pin less.) Both are meant to support Core i3, i5, and i7 CPUs. See the section titled “CPU 101” in Chapter 3, “The CPU,” for more information.
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Which of the following is a valid IPv6 address?
A. FE08::279B::91A1/122 B. 9031:8611::5468/64 C. ABC0::0011/130 D. FE0G:8B1D::0001/64 |
B. 9031:8611::5468/64
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Which of the following optical media has the largest storage space?
A. Hard drive B. DVD-ROM C. Blu-ray D. DVD-18 |
C. Blu-ray |
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You are installing an IP-based camera system that connects directly to the network. To access the system remotely, which capability most likely requires configuration?
A. QoS B. Port forwarding C. Static IPs D. VPN passthrough |
B. Port forwarding
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Which of the following happens in the exposing stage of the laser imaging process?
A. A rubber blade removes excess toner from the drum. B. A negative charge is applied to the drum by the primary corona wire. C. The laser is activated and exposes the drum. D. The surface of the drum is applied with negatively charged toner. E. The toner is transferred to paper as the drum rolls over it. |
C. The laser is activated and exposes the drum.
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Which of the following is a limitation of terrestrial microwave broadband connections?
A. They require line of sight. B. They cannot be used in remote locations. C. It is a receive-only transmission. D. The speed is less than dial-up. |
A. They require line of sight.
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You replace a failed hard drive with a new one. You then boot to a special preinstallation environment disc so that you can install a custom operating system build that is meant for deployment to the network. The hard drive is recognized in the UEFI/BIOS, but once you have booted to the preinstallation environment, the hard drive is not recognized, the process fails, and the drive can’t be imaged. Which of the following statements best describes the most likely problem?
A. The PC’s power supply cannot provide enough power for the new drive. B. The boot disc has failed and needs to be replaced. C. The hard drive has not been partitioned correctly. D. The hard drive must be configured in the UEFI/BIOS. |
C. The hard drive has not been partitioned correctly.
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Which of the following is enabled in the BIOS/UEFI that will prompt a user to enter her password every time the laptop performs a POST?
A. Administrative password B. Windows password C. Power-on password D. Supervisory password |
C. Power-on password
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A monitor’s onscreen display (OSD) indicates that the proper video source has been selected, yet no image is displayed. Which of the following are the most likely causes?
A. The monitor’s brightness setting is too low. B. The monitor’s backlight has failed. C. There is no device sending video. D. The source cable has been disconnected. E. The monitor’s contrast setting is too high. Select 2 answers. |
C. There is no device sending video.
D. The source cable has been disconnected. |
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A computer you are working on randomly reboots. Which of the following should be checked first when troubleshooting the computer? (Select the two best answers.)
A. Memory integrity B. Video card integrity C. CMOS battery D. PSU integrity E. Optical drive integrity Select 2 answers. |
Explanation: Check the memory and the power supply unit (PSU) first. Both of these can fail intermittently, causing random reboots. Try reseating and cleaning RAM (and replacing if necessary). Test the PSU with a PSU tester or multimeter and replace if necessary.
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