Work

Front 1

Where should you park your car in the winter? where do you exit and enter?

Back 1

in the front lot during winter, against the bushes and facing hwy 17, not in the middle of the parking lot. enter through the front door if opener. through the kitchen if your not an opener. exit through front door. make sure it is closed behind you.

Front 2

where should you park your car in the summer> where do you enter and exit?

Back 2

you must park facing the neighborhood behind the restaurant. (soccer field) enter and exit through back door. enter through kitcehn door. you may exit through neptune if there are no guests.

Front 3

where are the tables that are numbered in the 100,200,300,400,500,600,700

Back 3

100-124 sun down

125-150 sun up

200-224 star down

225-250 star up

300-324 captains down

325-350 captains up

400-424 dock down

425-450 dock up

500-524 port down

525-550 port up

600-624 bar lower

625-631 bar upper

700s-neptune

Front 4

what day is the deadline for any schedule request

Back 4

by midnight on thursday for the next unposted scheudle 2-3 weeks in advance

Front 5

how long before your shift can you call in sick

Back 5

call out at least 2 hours in advance. a doctors note is required.

Front 6

describe what you should look like upon arrival to the restaurant, including uniform requirements and overall appearance

Back 6

Dressed in clean/pressed black server shirt, black napkin,apron, and slacks with full length black socks and black belt. work shoes clean, solid black, non slip. women hair pulled back neatly, men clean shaven. smile on face.

Front 7

name the items in possession at all times.

Back 7

tray in hand, computer card, 3 pens, a lighter, counterfeit pen, wine opener, a straight nametag.

Front 8

how many captain georges are there

Back 8

4. 1)Mb, sc 2)Williamsburg, VA 3)Virginia beach, VA 4) Outer banks, NC

Front 9

what time do we open in the winter? summer? early bird?

Back 9

labor day-memorial day: mon-fri 4:00 EB: 4-5 Sat: 3:00 EB 3-5
Memorial day-labor day: mon-sat 2:00 EB:2-3:30

sundays year round at 12 EB 12-4

Front 10

list prices for reg buffet

Back 10

children 5-12 Mon-sat NO early bird, 17.99

sunday early bird: 15.99

children 4 and under ALL free ALL soft drinks 2.99

regular adult 32.99

mon-sat EB 29.99

sunday EB 27.99

Front 11

what recyclable items are you required to remove from your tables before they are flagged for busser>

Back 11

reuse wet naps, creamers, butter, sour cream, cracker, and advertisements that have not been containment

Front 12

what chemicals do you use to clean tables

Back 12

hot water and blue surface cleaner-next to sink in wait stations

Front 13

does water get a lemon? tea?

Back 13

water-no
tea-yes

Front 14

how much are soft drinks? what soft drinks do we offer>

Back 14

2.99 coke, diet coke, pink lemonade, sprite, mr pibb, ginger ale, tonic water, club soda. bottled root beer no free refills

Front 15

how can you tell which items are allowed to be eaten on employee buffet>

Back 15

items with asterisks

Front 16

how much do serves pay for food when they did not work>

Back 16

25% off

Front 17

what happens if you are caught eating forbidden foods while working?

Back 17

charged 32.99, 1 week off schedule, subject for termination for multiple offenses

Front 18

what items can NOT go in dish room pulper

Back 18

rib bones, clam shells, and oyster shells, chicken bones

Front 19

what do you do if a guest has an allergy

Back 19

get a manager to walk the guest through the buffet list of what they may eat. thank guest for being patient if their is a wait

Front 20

what do you find small cocktail forks? where should you put them after use

Back 20

you can obtain them from the bar, but must be returned to bar after use.

Front 21

how much is the salad bar? dessert bar?

Back 21

salad bar is 16$. dessert bar is 12$. salad bar gets new chilled square plate each trip

Front 22

what type of salad dressings do we offer

Back 22

ranch, bleu cheese, italian, thousand islannd, honey mustard, catalina, caesar, oil/vinegar

Front 23

name at least four non-seafood items on the buffet

Back 23

prime rib, BBQ rib, baked chicken, grilled pork, fried chicken.

Front 24

name kids meal and their prices

Back 24

kids meals: fried shrimp $11 / hamburger $10 / chicken strips $10/ captain fish and chips $10/ grilled cheese 9$/ mac and cheese $9/ clam strips $10 (all include FF, refillable beverage and trip to dessert bar)

Front 25

name all types of salads we offer

Back 25

tuna, pasta, crab, shrimp, slaw, potato and caesar salad and greek salad

Front 26

how does one get house salads? side salads? what is the diff between two?

Back 26

house salad as an entree is 5$. with entrees, salad is an option with no charge if they do not want salad ring 2 sides or a cup of soup. we call the free house salad a side salad. menu says house salas with meals but it is a small one from coolor.

Front 27

explain the steps in getting a soup order. what is needed?

Back 27

bring with two packs of cracker to the kithen and pick up your soup. the kitchen should use square bowl and plate with napkin underline. dont forget spoon.

Front 28

what is the veggie of the day on the veggie platter? what other side items does it get?

Back 28

sauteed mushrooms unless otherwise memoed in. it also comes with side salad 1 roll, 1 muffin, and 2 butter packs

Front 29

what is in stuffed mushrooms

Back 29

crabmeat (real&imitation) mayo, onions, and spices

Front 30

what is in norfolk special

Back 30

crabmeat (imitation) scallops, shrimp, butter and spices

Front 31

what is in crab imperial

Back 31

crabmeat (real and imitation) mayo, mustard, green peppers and spices

Front 32

what is in deviled crab

Back 32

crabmeat (real & imitation) croutons, mustard, onions, and peppers and spices

Front 33

what is in our oysters rockefeller

Back 33

oysters, spinach, bacon, and cheese

Front 34

what type of crab legs do we serve

Back 34

alaskan snow crab legs

Front 35

what type of wine do we put on our mini clam

Back 35

we put chablis (white wine) on the mini clams and garlic

Front 36

what do you tell a customer if they ask for a specialty item such as clams casino, steamed oysters, raw clams, shrimp scampi, and broiled scallops?

Back 36

first, check with a kitchen manager. then, explain to the customer that we will try to make it, but it may take 20 min or more, bc the kitchen is busy keeping the buffet stocked.

Front 37

what items contain MSG

Back 37

only chicken fingers and ranch dressing

Front 38

name items on dessert bar

Back 38

apple, cherry, and peach cobblers. baklava, coconut cream, cheesecake, peanut butter parfait, cookies, jello, banana, choc and rice puddings, choc cake, german choc cake, carrot cake, strawberry shortcake, flan, key lime, and ice cream. assortment of seasonal fruit.

Front 39

what is the policy regarding to go boxes for customers

Back 39

customers are not allowed to take buffet items to go unless they purchase a full to go buffet. menu items can be taken to go. the server must retrieve to go boxes, box the food at the table and leave the to go box at the cash stand labeled with customer name and or table # for the customer to retrieve on their way out. to go boxs can not be left on the tables.

Front 40

how long do you get to ring in a table

Back 40

10 minutes, after 20 there is punishment

Front 41

what does it mean to authorize a table

Back 41

the hostess must authorize the table or give you permission to use it. this allows you to ring items under specific table.

Front 42

what does it mean to acquire a table

Back 42

to acquire a table is the process of transferring a table from the hostess to the serve, which makes the serve responisble for all items rung under that table. to acquire said table, is to accept the table from the hostess for your use. blocks other servers from using that specific table

Front 43

how much guests are needed at a table in order to add 15% gratuity

Back 43

8 guest eating from the buffet or drinking chargeable items are required. a free child eating from the buffet with a water counts a s aperson

Front 44

when processing a credit card, what must you wait to see on the screen, before you hit send key

Back 44

wait until you see that there is an authorization code

Front 45

how do you ring up a party that presents a timeshare voucher? what dod you do if some members of a party have a timeshare voucher and others dont

Back 45

if they present one and it covers every guest at the table, acquire table and ring up any bar drinks before presenting voucher to cashier! the cashier will ring up timeshare buffets with gratuity and apply the voucher. if no bar drinks no bill. if there are guests in the party that do not have a voucher, they are charged normal price

Front 46

what happens if you lose a credit card voucher

Back 46

the cashier must recreate a new voucher and you will not receive a tip bc there is no proof of what the customer left as a tip. also, if the guest disputes the charge, we have no signature to prove they made the purchase, and serve pays for check.

Front 47

how many guest can one serve take on

Back 47

12 guest

Front 48

if you have an angry customer, what should you do

Back 48

get a manager immediately

Front 49

what color coffee pot is used for decaf? reg? what is allowed in clear pitches

Back 49

orange-decaf black-reg water and sweet tea-clear pitchers

Front 50

how much of your tips are you required to claim

Back 50

all of your tips. min of 10% of your sales.

Front 51

do you claim your tips exactly or do you just round them. (ie do you claim change?)

Back 51

you round your tips to the next dollar, do not claim change. subtract the rounded down grat and claim the diff

Front 52

where do you find back up thermal paper rolls for printer

Back 52

behind cash stand in the cabinet to the furthest right, if facing gift shop. look in cabinet and stacks of rolls on the right. sticker that reads thermal.

Front 53

what is the rule regarding late tables

Back 53

you are required to say your greeting to tables that are seated within 30 min of closing time with "that since it is near closing time, the kitchen will not be overfilling the buffet pans as normal so food will not be wasted, but if there is something they see that needs replenishing we will be happy to prepare items fresh and bring them to you"

Front 54

at the end of a shift, what do you do with extra tea and coffee and lemons

Back 54

dont just dump it out. put lemons in cooler/consolidate with other lemons cut that day.

Front 55

what closing duties can you do while guest are in dinning room still

Back 55

after wait station is cleaned and restocked...you may then wipe down chairs, remove all caddies and shakers and bring them to station for filling and cleaning. after guest are gone everything must be swept into a dustpan. no end of table scrubbing until all guest in room have left.

Front 56

at the end of the evening when you need to set table, where do you get siilver rollups and plates

Back 56

silver rollups from shelves near the kitchen where they are stored in bus tubs. get plates from kitchen. never use plates and rollups that are located at the busser stations

Front 57

what is the first thing you are supposed to clean once your dinning room has been cut

Back 57

after transferring lemons and tea/coffee to open stations you are to clean and restock the wait station, bring all items to kitchen that need to be run through the dish machine.

Front 58

what is the first and second thing you do when any guest leaves the building after we close

Back 58

1) check all front doors, confirm that all 4 doors are locked. secure front doors after every party exits after closing time. 2) 2 min deadline to buss table and bring items to dish. if last table cashout/claim tips asap

Front 59

can my ride/friends wait in the building until i finish work

Back 59

no. leave once your shift is over.