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31 Cards in this Set
- Front
- Back
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What commitment is required of the Unit Manager on the Partnership Agreement?
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Make a commitment to run the unit to the best of my ability and to give myself sufficient time to become successful.
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According to the Partnership agreement, what are four ways in which a Unit Manager can lead by example?
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1. Have a great attitude
2. Wear a proper Uniform 3. Show up 30 minutes prior to shift time 4. Required 3rd shift drawer change by 8:45pm |
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What is required of the Unit Manager with regards to staffing in the Partnership Agreement?
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Hire qualified associates and staff my unit according to scientific staffing.
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According the Partnership Agreement, how must a Unit Manager prepare associates?
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Train and Coach associates until they can pass "Red Star" or "Blue Star" certification.
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According to the Partnership Agreement, a Unit Manager must do what daily?
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Clean daily to maintain a 90% weekly sanitation inspection grade.
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According to the Partnership Agreement, A Unit Manager must comply with what?
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A Unity Manager must comply with the Ten Laws of Management Conduct and Smart Start non-discrimination policies. Maintain an unbiased attitude toward recruiting, hiring and staffing.
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According to the Partnership Agreement, what four things is the Division manager required to do?
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1. Call daily for 30 days
2. Conduct weekly time outs for first 6 weeks to evaluate, coach, and answer questions 3. Review and compare compensation with target 4. Review previous period's time off and ensure future time off is scheduled including vacation time. |
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What is one crucial practice to develop within the first month as a unit manager?
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Develop a routine
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What should a Unit Manager focus on in the first three months in a unit?
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Strong Cooking - even with back up grill op, UM should not handicap themselves by not cooking solo.
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In what should a 1st year UM be confident upon a 1 year anniversary?
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Seen all the seasons and special events
Confident in unit (not cocky) Master of Pay Plan - predict pay on day 14 and day 28 Know how to drive performance |
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What are crucial conversations?
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Hourly associate conversations, people quota, overall performance, bonuses, schedule
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Where, when and how should critical conversations take place?
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Privately-depends on severity, correct and reprimand in private
Praise in public At the end of a shift so employee is not upset Do not humiliate Do not act in anger |
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Progressive Discipline
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verbal, written, "last chance"
Documentation - create a paper trail as protection and proof be Firm, Fair, and Consistent - never allow for questioning of your motives Associates know what to expect - should never be surprised if fired |
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Maintenance and Facility Management
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Manager Walk through- curb appeal
Know what is not working - fix it/put it on M1 Know Maintenance tech schedule |
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On your days off, what is crucial that you NOT do
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Do not answer the phone from hourly associates
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Vacation - what is important and what is NUMPA
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Vacation should be scheduled asap, 1st come 1st serve
NUMPA New Unit Manager Partnership Agreement Take vacations as planned |
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What is the Waffle House Culture regarding Holidays
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Open 7 days a week 365 days a year. Holiday= busiest customer days
If we ask hourly associates to do it, we have to do it. |
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Black out vs Grey out Days, what is the difference?
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Black out days- all hands on deck and down to one day off
Grey out days- only for multi unit manager |
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What are the components of the Right Start Booklet
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Partnership agreement
BCL - DMPA Day One Checklist Online Modules Time Out/Pay Plan |
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What are TTM/LTM?
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Talk to Me Listen to Me
Conducted twice a year for all employees of WH value if done right, chance for open dialogue Most impact at Unit Level Helps win unemployment battles |
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How do you fix a problem of low people quota?
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Unit Manager ownership-my responsibility
Retention - don't lose who I have Contact HRS - last resource Network within division |
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What is the number 1 way to prevent Theft?
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Awareness - Cash register shortage Chart
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what are the types of theft?
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Register shortages
Missing tickets Missing Cash Missing Food |
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What is the Green Card
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Personal Development Goals
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What are the five elements of Hourly Systems and the Associate Experience?
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1.Hiring
2. Orientation 3. Training 4. Development 5. Retention |
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What is a crucial element of Hiring Associates?
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Management Sourcing of Hourly Associates- Building Teams
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What are three filters for hiring quality associates?
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1. AON
2. EFR Eligibility for Rehire 3. Criminal Background Check |
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Who owns the training process?
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Unit Manager
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When can a new associate be fired and the UM have no affect on T13 Bonus?
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During the first 40 hours
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What are the Fab 4?
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Greet
Beat to seat Order before Drink Pre Bus GBOP |
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What is Holiday Pay and when is it offered?
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Holiday pay is time and a half and is offered 3rd shift Christmas Eve, 3 shifts on Christmas Day as well as 3rd shift on New Year's Eve and all three shifts on New Year's Day
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