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516 Cards in this Set
- Front
- Back
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What does the "T" in H.E.A.R.T |
Thank |
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What type of light bulbs should be used in our globe lights? |
23 watt, 2700K Soft White |
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What are two causes of high food cost? |
Theft and waste |
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For their service animals to gain admittance into your restaurant, a person with disabilities is required to provide __________. |
Nothing |
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Your two largest electrical expenses are _________ and ________. |
HVAC (A/C) and outside lights |
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The ___________ gives all Associates a contact for reporting Smart Start violations. |
Associate Hotline |
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The Waffle House payroll week ends at __________ EST on Wednesday |
7 a.m. |
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Explain the difference between the Associate Helpline and the Associate Hotline |
The associate helpline is for calls/inquires regarding topics like insurance, W-2, group health, leaves of absence, etc.. The associate hotline is for reporting complaints and Smart Start violations. |
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What do you do, if food in your refrigerator begins to freeze: |
Check the thermostat |
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What type of sexual harassment involves a manager/supervisor asking an Associate to comply with their sexual demands and upon refusal taking adverse employment action against the Associate? |
Tangible Employment Action |
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Can you legally fire someone who is HIV-positive? |
No, because HIV is covered under the Americans with Disabilities Act |
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When you have a 2nd Door Corp, what is their main responsibility? |
Taking Orders |
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What is the Temperature Danger Zone |
41 - 135 degrees |
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The exact payroll dollars that will hit your P & L are shown on the: |
Payroll Post List |
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Hourly trainees are paid: |
Minimum wage |
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If an Associate works 35 hours in unit A, 10 in Unit B and 5 in Unit C all in the same week how do you allocate the OT hours? |
5 OT hours and OT premium will be allocated to Unit B and 5 OT hours and OT premium will be allocated to Unit C. |
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According to Unit Controllable Margin P & L Account Guidelines, the register shortages goal is ______ dollars or less and the threshold is ______ dollars per period? |
$20 dollars / $40 dollars |
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The difference between the current period and last year's period is called the: |
Variance |
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Food, payroll and operating cost absorb approximately _________ cents of every sales dollar. |
55 cents |
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What technique makes suggestive selling easier? |
Alternative of Choice |
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What are 5-6 items to check when auditing guest checks? |
Addition, correct tax, abbreviations, Associate name, correct price, validation, odd items and legible |
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Pre pulls indicate the par is too high? |
False |
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Knowing the prices and products on the menu will help you _______ |
Build Sales |
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When filling out your schedule and you want to select another Associate, move to a blank spot and press the ______. |
F6 Key |
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How can you tell if your grill is not receiving gas? |
the cooking zones are off |
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How many weeks does an Hourly Associate with less than 10 years of service have to work in order to qualify for vacation? |
26 weeks remember they get a vacation check every 6 months (26weeks). |
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What is the maximum number of days of food inventory you should have in the commissary? |
10 days |
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Each Unit will have 3 pars. What are they: |
Weekday, weekend and commissary |
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When can an Associate diagnosed with jaundice return to work? |
When approved by a medical authority |
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Your sales indicate what the Customer thinks of your _________________, production & service. |
Cleanliness, sanitation or associates |
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Which of these is a low food cost item suitable for a sales contest? A. T-Bone B. Pork Chops C. Chicken D. Omelet |
D. Omelet |
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When is the weekday PAR amount used? |
Sunday through Thursday |
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Dirty or clogged hood vent filters can lead to ___________ in the restaurant. |
smoke |
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Blocked airflow in a refrigerator can lead to ___________. |
Food not cooling properly |
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Termination, reduction in hours, change to less desirable shifts, threats, or discipline could all be considered examples of _______________. |
Retaliation |
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What should you do if a Customer walks out without paying? |
Write down the license plate number as the car leaves the parking lot |
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USERA stands for ______________. |
Uniformed Service Employment and Reemployment Act |
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Expenses are defined as _________________. |
The costs that are incurred to operate a business |
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What do you do if your power goes out? |
Assess your situation, inform your upline management, and continue to take care of customers to the best of your capabilities based on a limited menu. |
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What shift should the blinds NEVER be down? |
Third |
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Short, simple and immediate rewards are components of: |
Successful Contest |
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If we have the 10 Steps of Customer Service, why do we need the 5 priorities? |
It prioritizes what to do when we have multiple tables/customers |
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What is the 4th step of the Ten Steps of Customer Service? |
Write Guest Check |
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What is the 10th step of the Ten Steps of Customer Service? |
Collect Payment, Thank Customers, and Invite them back. |
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Which leg of the sales stool "holds" the others together? |
Attitude |
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Associates have to be paid for all hours worked. The exception is: |
There is no exceptions |
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Scientific Staffing is the primary control for ______________ in a Waffle House Restaurant? |
The 2nd largest expense |
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Associates must ___________ sign the Payroll Receipt Log to signify they received their money. |
Always |
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What is the maximum number of staffing violations you can have on any one shift over the course of a week? |
2 |
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On which 2 days is the weekday par amount not used when pulling food? |
Friday and Saturday |
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What is the most important part of an Associate's uniform? |
Their Smile |
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Food used during the last 24 hours is: |
2-2% |
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What does PRC stand for? |
Production Ready Checklist |
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Where is the Food Safety Baton found? |
on the back to the PRC |
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What is an organization that is an established partner with your restaurant called? |
Affinity Group |
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How many slices are in one lemon? |
6 |
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What is the minimum internal cooking temperature for cheesesteak? |
155 degrees for 15 seconds |
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The "A" in H.E.A.R.T. stands for: |
Apologize to the Customer |
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You may need to turn off any unnecessary equipment if ____________. |
Your breakers will not stay set |
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According to the 7-Point Food Cost Plan, where do you post the Drawer Pull Log"? |
The action center |
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Calculate Lost coffee sales using the following information: - 72 mugs brewed - 28 coffee sales recorded on guest checks - Cost = $1.00 per cup |
$8.00 |
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To help turn the most tables during peak volume use a(an): |
Expeditor |
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The Production Ready Checklist (PRC) serves as a: |
guide for the Unit Manager to ensure that everything needed to run the Unit is "prepped" and on the floor. Completed on 1st shift every day AND on 3rd shifts on weekends, holidays or other high volume shifts. |
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The General Leger list: |
details of each of the P&L accounts |
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As an Expeditor you can quarterback your team and _________________. |
Supervise production and service during high volume |
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What is the silent killer? |
overtime |
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What is the #1 cause for a unit to have high overtime? |
low people quota |
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What is Profit Quality or PQ? |
Wasted Dollars or The amount you miss your PBB target by |
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What is the 602 account? |
Overtime |
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The P&L is a one-page summary of income and expenses for a _______ day period. |
28 day period |
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What is the main reason Food Cost systems fail? |
The Unit Manager stops following the systems |
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Who can complete a PRC? |
Any trained Associate |
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What is the correct top-to-bottom stacking order for food in your cooler? |
1st - Ready to Eat (City and Diced Ham) 2nd- Whole Meat & Eggs (Bacon and Country Ham) 3rd - Ground Meat & Injected Meat (Quarters, Originals, Sausage, T-Bone, Pork Chops, and Cheesesteak) 4th - Poultry (Chicken) |
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How should chemicals be stored? |
Away from prep areas |
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What should you do if a customer's car is damaged in your parking lot? |
Remain calm, do not admit fault, call the police if it is an accident, listen carefully and take detailed notes, report all Customer damaged property incidents to your upline management and then call the Risk Management Department at the corporate office |
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What should you do if an Associate asks to change their schedule? |
Include the Associate in the process of finding a replacement |
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What must food handlers do after touching their hair, face, or body? |
wash their hands |
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The Scientific Schedule generates projected sales performance figures based on same unit sales from last year and the _____ - week sales trend per shift. |
12 |
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What should you do if you receive a counterfeit bill (either by a bank deposit or when counting the drawer during shift change)? |
1. Obtain a Counterfeit Note Report from the bank. Ensure the Unit # is clear on the report. 2. Book the amount of the counterfeit bill(s) as as a shortage under Cash Audit Shortage. 3. Fax or email the Counterfeit Note Report and a completed shortage deduction form (found on UIS) to Kathy Robinson. Ensure that the shortage instructions show that it is counterfeit on the shortage deduction form. |
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True or False? You do not need a counterfeit pen, cause you can just hold the bill up to the light and tell if its real? |
False. There should Always be a counterfeit pen or light by the register. |
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What system allows Division Managers to make changes to scientific staffing guidelines on the schedule? |
Online Redline |
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What is the temperature range between 41 F and 135 F degrees called? |
The Temperature Danger Zone |
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What may be the problem if the brewed coffee is not hot? |
Defective warming element |
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A missing spray head on the coffee machine may lead to _________? |
Weak coffee |
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What is the rule for ordering Operating Supplies |
Order what you need |
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The C&t Binder is __________. |
A daily operational manual that Associates use to help them achieve operational superiority |
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This Critical System ensures a smooth transition for the relief management coming in and for the Unit Manager going into their days off: |
Unit Manager's Days Off Baton |
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Which of the following is a basic element of effective Sales Building? A. Food Safety Baton B. Coaching C. HEART D. PRC |
Coaching |
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What is the easiest way to run a good food cost? |
Earn your team's respect |
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Serial numbers on back door tags should be recorded where? |
In the C&t |
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How many weeks of schedules should always be posted on your Action Center? |
2 weeks |
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To successfully recruit a new Customer into the restaurant, you must _____________. |
Be sincere when inviting someone to dine in your restaurant |
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What should a Unit Manager do if a Salesperson reports that they are not making tip credit? |
Have the Associate report their actual tips on a Tip Log Worksheet for the entire week |
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The gas tank analogy relates to: |
36-hour build up |
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A key to building sales is having enough food on hand to sell. Ordering too much can result in spoilage while ordering too little can result in shortages. A simple rule of thumb is that the total dollar amount of the unit's inventory (immediately after receiving a food order) should not exceed __________ times the DA |
3 times the DA |
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A Customer claims that they have been injured in your store. You should ________. |
Apologize, call 911 if needed, and do NOT admit fault |
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Which one of the following is a low food cost item suitable for a sales contest? A. T-bone B. Sirloin C. Ribeye D. Waffle |
D. Waffle |
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Which food item has been associated with Salmonella Typhi? A. Undercooked chicken B. Steamed Hashbrowns C. Beverages D. Toilet Paper |
C. Beverages |
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More customer complaints can be traced back to __________ than anything else. |
Perceived disrespect |
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What is the main reason we tag the back door? |
To prevent food being taken out and picked up later |
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A tenured Associate is a "No Call, No Show" for the first time. What do you do? |
Find out what happened and discipline them appropriately |
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Build Up: Floor Count/The Pull |
Completed once a day after 1st shift to replenish food used during the previous 24 hrs. After completing the Build-Up, there should be 36 hrs of food on the floor. The Floor count sheet is used to record current stock available on the floor to prepare for the Pull. The Pull sheet is generated on UIS and indicates how many issues of each food item to "pull." |
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How do you appropriately handle two of your Associates arguing on the floor? |
Communicate often, train your associates correctly, and praise and reprimand appropriately and consistenlty |
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Conducting line checks every three hours is part of this Critical System: Helps manage food safety and must be completed every shift. Baton includes a Food Safety Checklist, dish machine temperatures, corrective actions, and hot & cold holding temperatures. The Food Safety Baton is located on the back of the PRC. |
Food Safety Baton |
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What may be the problem with the grill if the cutting board is burned? |
Clogged Flue |
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What is the best way to find out if your Customers are satisfied with the service your team is providing in the restaurant? |
Walk the line |
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The "1st Mile" is divided into two categories. |
Affinity Groups First 5 in all 4 |
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What makes up the Operating Account (633)? |
items such as dishes, silverware, paper and cleaning supplies, to-go supplies and uniforms. |
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What is the lost coffee sales formula?
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(A/2)-B) x C =
A= number of mugs of coffee brew B= number of mugs of coffee sold C= cost of a mug of coffee |
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What should you do if you suspect that all cash is not making it into the register? |
Conduct surprise mid-shift audits |
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When should management expedite? |
Anytime staffing calls for an expeditor |
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What should you do if your UIS terminal breaks and is unusable? |
Personally call the computer helpline and retain all paperwork until a new computer arrives |
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What does AFAT mean? |
Account for all Tickets |
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How is Hot Chocolate served? |
With two pieces of ice |
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When should food handlers who wear gloves wash their hands? |
Before putting on the gloves |
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How can an employer show undue hardship when accommodating an employee's religious practices? |
Costs are more than ordinary administrative cost |
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2-2% is: |
The day's issue's dollars divided by the net sales from the previous three shifts |
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What are itching and tightening of the throat a symptom of? |
Food Allergy |
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What Unit Controllable Margin P&L account is Excess Payroll Overlap and Excess Payroll extra hours charged to ? |
600 account |
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This Critical System contains a list of cleaning assignments that are to be done after each shift: |
End of Shift Responsibilities (EOS) |
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When can you train Hourly Associates? |
When a manager is present |
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From the items listed below, which one should you review daily before closing your Form 4? A. Job codes of each Associate B. CCT C. Confirm your truck order D. Vacation Pay |
A. Job codes for each associate |
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Variance is the ________. |
Percentage difference between the current year's results and last year's results |
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Straws and other debris wrapped around the wash arm hub may lead to ______________. |
Dishes not getting cleaned |
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This critical system is posted on the Action Center on 1st or 2nd shift on Sundays and is turned in at Division meetings on Thursdays |
Dish Inventory |
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When is a Unit considered to be quality staffed? |
if 18 of the 21 shifts for the week are staffed with no more than 2 violations per shift |
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What should you do if you see a customer sexually harasses one of your Associates? |
Talk to the Associate and confront the Customer about their behavior |
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How many hours does the Unit or District Manager count towards quality staffing, if they work a full 7 hour shift as a Grill Operator? |
7 |
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When is it okay to tell a sexual joke at work? |
never |
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Which of the following helps to maintain high levels of Customer Service? |
Being professional and respectful at all times |
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What should you do if a Customer complains about the service they received? |
Empathize with the Customer and practice Service Recovery |
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Which of the following is an example of Suggestive Selling? A. What can I get ya! B. How about smothered onions, melted cheese, and capped off with some mushrooms in your hash browns today? C. Want a waffle? D. For here or to go? |
B. How about smootherd onions, melted cheese, and capped off with some mushrooms in your hashbrowns today? |
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Employers cannot question the truth, validity, or reasonableness of religious practices, but they can consider if the practices are _____________. |
"sincerely held" |
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Heavy condensation buildup on your windows likely means _______________. |
Your thermostat is set too low |
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What does DA stand for? |
Daily Average |
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What is Daily Average? |
The total sales for the Operating Period divided by the number of days in an Operating Period |
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What is the 5th step of the Ten Steps of Customer Service? |
Call Order |
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According to the Unit Manager Partnership Agreement, how often is your Division Manager suppose to call you? |
daily for the first 30 days |
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How many hashbrowns does a box of hashbrowns yield? |
30 orders per box |
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How many cups of coffee does a pot of coffee yield? |
6 1/2 mugs per pot
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How many orders does a package of Chunked Ham yield? |
21 orders per package
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How many ounces of ham are in 1 order of ham? |
1 1/2 ounce
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How many ounces of chili are used as a chili topping? |
1 three ounce ladle
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How many slices do you get from a tomato? |
6 slices per tomato |
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How much does a bain marie of Waffle Batter yield? |
24 waffles per bain marie |
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What three items are hot-held at Waffle House? |
Grits, Chili, and Gravy |
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When do you use the Steam table to reheat cold food? |
Never |
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The steam table should keep the chili, gravy, oatmeal and grits at what internal temperature or higher? |
135 degrees |
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How often do you check the internal temperatures of all hot-held foods? |
Every 3 hours at a minimum |
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What does the "H" stand for in HEART? |
Hear (Hear the Customer) |
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What does the "E" stand for in HEART? |
Empathize |
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What does the "R" stand for in HEART? |
Respond |
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What is the BIG question? |
Who's Expediting |
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Who's Expediting? |
Anyone available who is qualified |
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How long should you scrub hands and arms vigorously? |
10-15 seconds |
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How long should the entire hand washing process take? |
20 seconds (the time it takes to sing "Happy Birthday one time through)
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What minimum temperature water should you wash hour hands in? |
minimum of 100 degrees |
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What temperature is the wash cycle on the dish machine? |
150 degrees |
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What temperature is the rinse/sanitize cycle on the dish machine? |
180 degrees |
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How many hours of notice should an Associate give the Manager on Duty (no texting) if they know they are going to be absent? |
6 hours |
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What type of fingernail polish is acceptable as a part of our uniform code? |
No polish of any type is allowed |
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Step 1 of the Ten Steps of Customer Service? |
Friendly Greeting for ALL Customers |
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Step 2 of the Ten Steps of Customer Service? |
Beat to the Seat |
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Step 3 of the Ten Steps of Customer Service? |
Suggestive Sell |
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Step 6 of the Ten Steps of Customer Service? |
Call Back |
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Step 7 of the Ten Steps of Customer Service? |
Anticipate Needs and Deliver Drink Order |
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Step 8 of the Ten Steps of Customer Service? |
Deliver Hot Food |
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Step 9 of the Ten Steps of Customer Service? |
Follow up |
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What is Priority #1 of the Five Service Priorities? |
Friendly Greeting (by their name whenever possible) |
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What is Priority #2 of the Five Service Priorities? |
Delivering Hot Food |
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What is Priority #3 of the Five Service Priorities? |
Taking Payment at the Register |
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What is Priority #4 of the Five Service Priorities? |
Take Order |
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What is Priority #5 of the Five Service Priorities? |
Set Up new customers being seated |
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What is the Fab Four? |
Greet Beat to Seat Order before beverage Pre-Bus |
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What is Terrific Two? |
Pull/Drop/Mark Walk the Line |
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What is the One Great Rule? |
Never, ever, ever hold orders |
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What is the Magnificent 7? |
Fab Four Terrific Two One Great Rule |
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What is a Tip Credit? |
Tip Credit is equal to the difference between minimum wage and the actual cash wage a Salesperson is paid. |
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Minimum Internal Cooking Temperature of Injected whole meats (WH steaks and chops)? |
155 degrees for 15 seconds |
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Minimum Internal Cooking Temperature of Whole Meats ( bacon and country ham)? |
145 degrees for 15 seconds |
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Minimum Internal Cooking Temperature of Shell Eggs? |
145 degrees for 15 seconds |
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Minimum Internal Cooking Temperature of Ground meat (hamburgers and sausage)? |
155 degrees for 15 seconds |
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Minimum Internal Cooking Temperature of Poultry? |
165 degrees for 15 seconds |
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Minimum Internal Cooking Temperature of Reheated Foods? |
165 degrees for 15 seconds within 2 hours |
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What does WOTC stand for? |
Work Opportunity Tax Credit |
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How many uniform tops do associates receive during training? |
2 |
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When are additional tops issued to associates |
every six months |
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stock ownership in the company is available to all hourly associates after how many years of service? |
1 year |
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What are the four steps of the process of Coaching Associates? |
TELL ME SHOW ME WATCH ME FOLLOW UP
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Praise & Recognition = |
Motivation |
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Respect & Appreciation = |
Retention |
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How many days are in an operating period? |
28 days |
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How many periods are in a year? |
13 periods |
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What Unit Controllable Margin P&L account is additional workers comp charged to? |
652 account |
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Food Cost, Payroll Cost, and Operating Cost absorb how much of every sales dollar. |
at least 55 cents |
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Within 48 hours of receiving your P&L you should? |
Compare numbers to manual Blackbook
Mark-up cover page
on the back of P&L write 2-3 realistic measurable action plans with deadlines to improve accounts most out of line. |
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If an Associate works 50 hours in Unit A and 5 in Unit B, how is OT paid? |
10 OT hours and OT premium will be allocated to Unit A and 5 OT hours and OT premium will be allocated to Unit B. |
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What is PPL stand for? |
Payroll Post List |
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What does the Payroll Post List show? |
the exact dollars that will hit the P&L |
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When does the "tax tip credit" rule apply? |
Once training is complete and tips are earned |
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All cash shortages will be collected through? |
a Cash Register Shortage Form |
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Every two vacation bonus checks an associates earns equals? |
one "Year of Service" |
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What is the continuous years of service Premium for a salesperson with more than 1 but less than 2 years of service? |
10 cents an hour |
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What is the continuous years of service Premium for a salesperson with more than 2 but less than 3 years of service? |
15 cents an hour |
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What is the continuous years of service Premium for a salesperson with more than 3 but less than 4 years of service? |
20 cents an hour |
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What is the continuous years of service Premium for a salesperson for 4 years or more of continuous service? |
25 cents an hour |
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What is the second shift premium for a salesperson? |
20 cents per hour |
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What is the third shift premium for a salesperson? |
10 cents per hour |
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What is the same unit premium for salespersons for 13-26 weeks in the same unit? |
25 cents per hour |
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What is the same unit premium for salespersons for 27-52 weeks in the same unit? |
30 cents per hour |
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What is the same unit premium for salespersons for 53 weeks in the same unit? |
40 cents per hour |
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What are the four legs of the waffle house sales stool? |
Outside Events Defense Offense Attitude |
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Who can pick up an associates pay? |
only the associate |
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When is a manager walk through required? |
Every time the manager enters the unit |
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What is the first thing you should do when an associate is injured? |
Apply first aid |
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What is S&R |
Stop and Recruit |
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What does AVP stand for? |
Area Vice President |
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What does APD stand for? |
Area People Director |
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What does HRS stand for? |
Hourly Recruiting Specialist |
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What does C&t stand for? |
Coach and Train |
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What does TUM stand for? |
Training Unit Manager |
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What are automatic no hires? |
Unsigned application No access to a phone Unreliable Transportation Not at least 16 yrs old |
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What is delta par? |
When going from weekday to weekend and back to weekday par |
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What is the procedure for stock rotation in the commissary that ensures that the first food items in, will be the first ones pulled and used? |
FIFO (First in, First out) |
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When the volume slows down is it better to send home a SP or a backup GO? |
Grill Operator (they cost more money) |
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The unit manager should show up at least how many minutes before shift change? |
30 minutes |
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Are projected sales adjusted based on menu prices? |
yes |
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What ae the 5 service priorities? |
1. Greet 2. Deliver Hot food 3. Take payment 4. Take order 5. Set up |
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What is meant by the phrase "getting your house in order?" |
Sanitation, Staffing, and Production Ready |
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What does PTD stand for? |
Period to Date |
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What is TTM/LTM |
Talk to me/Listen to me |
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What is PQ? |
Profit Quality |
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When an employee is injured on the job by when should you notify the insurance company |
within 24 hrs (Else pay a $100 fine) |
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Security Charges are prorated across the ? |
Company |
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What happens to a cash shortage form greater than $25? |
It gets mailed to corporate |
|
|
What is known as the lost art? |
Suggestive Selling |
|
|
Where is a coach the majority of the time? |
On the floor |
|
|
What is the means for clearing the register at the end of each shift? |
Z-reading |
|
|
Every meeting at Waffle House is begun in what manner? |
Reading the smart start |
|
|
The purchase from a vendor is called a what? |
Paid out |
|
|
What is the 606 account? |
register shortages |
|
|
What does ITT stand for? |
It Takes two |
|
|
Who is responsible for finding a replacement for an associate if they want a day off after the schedule has been posted? |
The associate (Schedules are posted 2 weeks at a time) but approved by the unit manager |
|
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To be quality staffed you are allowed a _________ grace period for each full time slot on your schedule and a ____________ grace period for part time slot. |
1 hour grace period for full shift and a 30 min grace period for half shift |
|
|
Vending Commissions are charged to what Unit Controllable Margin Account? |
440 account |
|
|
Whose responsibility is it to drive 1st mile program |
Division manager |
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|
Who is responsible for overtime when an associate is borrowed from another unit? |
The unit that borrowed the associate |
|
|
Define accrual. |
Spreading expenses across several periods |
|
|
Each day prior to closing the Form-4 review the UIS payroll for what? |
Hours worked, pay rates, job codes |
|
|
How should vendors enter and exit the unit? |
in through the front door and out through the back door. |
|
|
What % gratuity is added to all To Go orders? |
10 percent |
|
|
What supports the P&L by listing the detail of each account? |
General Ledger |
|
|
Who should verify the money coming off the floor? |
The UM and a sales associate coming off the floor |
|
|
When you receive a deposit slip back at the bank what should you look for on it immediately? |
Validation for correct date and amount |
|
|
How many deposits must be made on time each period for a unit manager to make their bonus? |
24 of 28 |
|
|
What is 3/4 of recruiting? |
Attitude |
|
|
Where can you find the number of associates who should be on staff? |
People Data Sheet |
|
|
What is the operating target? |
2.7 |
|
|
What is the Food Cost target? |
29.9 |
|
|
What does PDS stand for? |
People Data Sheet |
|
|
What is the second largest expense? |
Payroll |
|
|
Does as associate meal require a guest check? |
Yes |
|
|
For every dollar in food cost you need how many dollars in sales |
$3.00 |
|
|
Yield for a package of pecan? |
42.7 |
|
|
Where are the best places to find associates? |
Customers and associate referrals |
|
|
Progressive discipline is _________________, ____________ and ______________. |
Firm, Fair and consistent |
|
|
What should happen to an associate check that is never picked up? |
return it to corporate |
|
|
What is the temperature for waffle irons? |
375-400 degrees |
|
|
What is the temperature coffee should be from the coffee machine? |
195 degrees |
|
|
What is charged to the 601 account on the Unit Controllable Margin P&L? |
Work Opportunity Tax Credit (WOTC) |
|
|
What is the temperature range for the refrigerator? |
38-41 degrees |
|
|
What are the 10 laws of Management conduct |
1. No Discrimination 2. No Sexual harassment or Dating 3. No Payroll manipulation 4. No abusive, unprofessional behavior 5. No manipulation of performance data 6. No Retaliation 7. No theft or misuse of property 8. Investigations should be truthful 9. No substance abuse or firearms 10. Confidentiality and privacy |
|
|
The 10 laws of Management Conduct are broken down into 3 categories, what are they? |
Employment Practices Pay Policies Personal Conduct |
|
|
What is the percent on the P&L paid in rent? |
15.7 percent
|
|
|
List four benefits offered to associates |
Paid vacation Weekly cash payroll Insurance Stock Program |
|
|
Based on the new Thursday to Thursday system, how many days is an Hourly Trainee in class with the Division Hourly Trainer before they go to the unit they were hired for? |
2 days |
|
|
Where should the UM's days off baton be kept? |
The Action Center and the Form-4 binder |
|
|
What does WTFW stand for? |
What to File Where |
|
|
Coaching is a |
Process |
|
|
training is a |
event |
|
|
What is an affinity group? |
A business relationship that promotes goodwill and community involvement |
|
|
What are the characteristics of a good coach? |
Patient, Positive and Assertive |
|
|
What is the definition of net sales? |
Total sales minus taxes |
|
|
When should a cash audit be done? |
After 2pm After Sunday payroll After days off baton (check in and check out) |
|
|
What are the top 2 factors in staffing a restaurant? |
Stop and Recruit Retention |
|
|
For the People Quota to be CODE RED it would be less than what percent? |
90 percent |
|
|
What percent of employee theft is by opportunity? |
70 percent |
|
|
What is Diversity? |
The differences and similarities we see in ourselves and others |
|
|
What is the UM days off baton? |
A system that accounts for what was in the in the unit prior to the UM days off and what is in the unit upon return. Assigns accountability |
|
|
What is the 7 point food cost plan? |
1. Tip cups 2. Change Bowl 3. Talk about food cost with associates 4. 100 percent menu test 5. 36 hour build up 6. mid-shift drawer change 7. Back door always tagged |
|
|
When should you conduct a commissary audit? |
1. Day before the Unit Manager's day off 2. Day after the Unit Manager's day off 3. When making the weekly food order 4. Just prior to the arrival of the food order since inventory levels will be quite low, making it easier to count |
|
|
When should the PRC be completed? |
Everyday before 1st shift Before 3rd on Friday, Saturday and Holidays |
|
|
What is the goal of the P&L? |
Increase Sales and Decrease expenses |
|
|
What are the 4 steps of coaching? |
Tell me - Show me - watch me - follow up |
|
|
2/2 can vary by plus or minus what percentage? |
plus or minus 3 percent |
|
|
What 3 categories can the "Middle Expenses" be classified in? |
Controllable Limited Control Least Control
|
|
|
When can you legally hold an associates pay? |
ONLY with the approval of the legal department |
|
|
What is the Form-4? |
The form that compiles the daily business information for a Waffle House unit. |
|
|
What are the 4 corner stones of Food Cost? |
36 hour build up Awareness Security AFAT |
|
|
What items are contained on the UM days off baton? |
Cash audit sanitation grade commissary audit deposits up to date blackbook up to date UM out notes Relief out notes |
|
|
What does PPE stand for? |
Payroll Post Mortem Examination |
|
|
What is people Quota? |
The number of associates who worked 14 hrs or more as required by the DA |
|
|
How do you calculate lost coffee dollars? |
((cups brewed/2) - cups sold) x price of a cup of coffee |
|
|
How many slices of tomato per tomato do you get? |
6 |
|
|
How thick are tomato's sliced? |
1/4 inch |
|
|
Who pays for the 1st $300 dollars of an associates workers comp. claim? |
Corporate |
|
|
Is it okay to allow a trained associate to check in the food order if you are stuck on the grill? |
no |
|
|
What are 2 types of recruiting? |
Active - Stop and Recruit Passive - Accepting applications |
|
|
What are the 3 elements to an effective contest? |
short simple immediate results |
|
|
Using a pocket scale what is the correct weight for ground coffee per filter |
2.7 ounces |
|
|
What does excessive negative pressure mean? |
That the fresh air system needs adjusting |
|
|
How does Waffle House keep its profile? |
High profile in the unit Low profile outside of the units |
|
|
What are the 2 main reasons we terminate? |
Dating Money |
|
|
Are we more competitive internally or externally? |
Internally |
|
|
What percent do we pay in security? |
0.4 percent |
|
|
What does xv stand for on the P&L? |
Expense report |
|
|
What is the problem if you smell fumes in the water heater room? |
Clogged vent or vent pipe is disconnected |
|
|
What does it mean if the refrigerator coils are frozen? |
Torn gaskets |
|
|
What is the easiest and most often stolen food item? |
Coffee |
|
|
What is the target dollar amount per unit per period for contest? |
$40 |
|
|
What is 2/2? |
The amount of food that was used in the last 24 hours. |
|
|
|
Defense |
|
|
What are Key Fobs? |
They are discound cards that can go on a key chain that we give to organizations as an incentive to eat with us |
|
|
When are UM's eligible to participate in the WH stock program? |
After 1 year of employment |
|
|
What is the best way to keep stress low when volume increases on a shift? |
Keep the flow system moving properly |
|
|
What is an air gap? |
It is a separation in the pipes from the fresh water supply and the dirty water supply to prevent backflow |
|
|
What are the two types of sexual harassment? |
Quid Pro Quo (Tangible Employment Action) Hostile Work Environment |
|
|
What is Newcomers? |
It is a support system for 1st year UM's
|
|
|
Food Cost equals |
Paid Outs & Issues - Commissary Overage
|
|
|
Which account is Overtime charged to? |
602 |
|
|
Which account is Payroll charged to? |
600 |
|
|
Which account is your Associate Training and the Training Coordinators compensation charged to? |
603 |
|
|
Which account are grill op bonuses paid to? |
605 |
|
|
Total Payroll is ? |
the sum of all the "60x" accounts |
|
|
Unit Manager Salary is charged to which account? |
750 |
|
|
Manager Trainee pay is charged to which account? |
765 |
|
|
District MGR Salary is charged which account? |
752 |
|
|
Area Manager Salary is charged to which account? |
757 |
|
|
Division Manager Salary is charged to which account? |
755 |
|
|
Regional Manager Salary is charged to which account? |
756 |
|
|
SVP and EVP salaries are charged to this account? |
760 |
|
|
Supplement Pay (referred to as GAP pay) for Unit Mgrs is charged to which account? |
751 |
|
|
District and Division manager Supplement Pay is charged to which account? |
798 |
|
|
What account are credit card fees charged to? |
797 credit card fees |
|
|
Food cost is charged to which account? |
500 |
|
|
What account are BCL and drug testing cost charged to? |
Close Support |
|
|
What account is Food Sales charged to? |
400 |
|
|
An item charged out with a prefix of "XV" on your General Ledger was charged from where? |
an expense report |
|
|
Work Opportunity Tax Credit (WOTC) is charged to which account? |
601 |
|
|
Contest Dollars are charged to this account? |
694 |
|
|
Register shortages are charged to this account? |
606 |
|
|
Rent is charged at a standard of 15.7% to this account? |
640 |
|
|
Workers Compensation is charged to this account? |
650 |
|
|
Support Services, such as garbage service, hood cleaning, grease pumping and pest control to name a few are charged to this account? |
629 |
|
|
security dollars are charged to this account? |
693 |
|
|
Food Rebate and Vending Commission are charged to which two accounts? |
401 and 440 |
|
|
Close Support is where BCL and Drug testing are charged to. What account number is this charged to? |
682 |
|
|
Payroll taxes are charged to which account? |
608 |
|
|
Managers should never leave the Unit through which door? |
Backdoor |
|
|
Which door should a manager walk out when going to the bank, but returning to the unit. |
Front Door |
|
|
Which door should any manager ALWAYS enter the unit from? |
Front Door |
|
|
When should a manager walk out the back door to go to the bank? |
NEVER!!!! |
|
|
How often should a manager watch CCT at a minimum? |
Everyday for at least 30 min |
|
|
Window are fogged up inside a unit, what should you do? |
Lower Temperature on Thermastat |
|
|
What does FMLA stand for? |
Family Medical Leave Act |
|
|
Where should you store your P&L/GL afte discussing any questions with your Div Mgr? |
Blackbook |
|
|
When toast comes out too light from the Toaster, what could be the possible cure? |
Check setting of timer or Dirty Crumb tray |
|
|
If both sides of the toaster won't work, what two things should you check first? |
Check to see if plugged in Check the breaker |
|
|
What could be wrong with the coffee maker if the pot of coffee being brewed overflows? |
Defective regulator or Timer needs adjusting |
|
|
If the dish machine has a wash temp below 150 degrees would two things could be wrong? |
Burned out element Improper thermostat adjustment |
|
|
What could be wrong with a toaster that toasts on one side only? |
Defective Element |
|
|
If the coffee is too strong tasting, what 2 things could be wrong? |
Brew temp lower than 195 degrees or water levels too low |
|
|
What could be wrong with coffee machine if coffee is not hot? |
defective warming element |
|
|
What 5 things could be wrong if the refrigeration is too warm? |
Blocked air flow inside Blocked compressor fan, dirty coils Doors ajar Bad thermostat or set wrong Bad Freezer defrost clock/setting |
|
|
What do you do if the Coffee Grinder machine does not run? |
Push the reset button on the back of the grinder |
|
|
What do you do if you smell gas from the wate heater? |
shut off gas at heater or meter and call the gas company |
|
|
Cash Payroll is paid on Sunday, beginning after 7:00 A. M. for _______________________________ shift Associates? |
departing 3rd
|
|
|
Associates on what shift(s) should be paid after 2:00pm on Sunday? |
1st and 2nd |
|
|
Regular Pay and vacation pay are on the ____________ _____________ System? |
Cash Payroll |
|
|
How many unpaid checks can an Associate have on the computer? |
3 - Last week, this week and a vacation check |
|
|
What address are W-2's sent to for all associates? |
The Assoiciates address shown on the Cash receipts Statement (make the necessary changes on the computer to keep the address current) |
|
|
How far back can you reprint signature logs and cash receipt statements? |
8 weeks back |
|
|
Where will associates that work at multiple units be paid at? |
The Unit where the most hours were worked
|
|
|
Payroll register must be signed in what color ink? |
Blue or Black ink |
|
|
Who can pick up an associates check? |
only the associate |
|
|
What is the sweet tea formula? |
1-5-4 1 pot tap water 5 pots brewed tea 4 level mugs of sugar |
|
|
What is the color temperature for the light bulbs in the globes? |
2700K |
|
|
How many slices do you get out of a choc pie? |
6 double slices |
|
|
What should the water temperature at the hand be for a C-12 Booster Heater? |
110 degrees F 120 degrees F 140 degrees F |
|
|
Which way should you turn the screw on the toilet to get it to stop running? |
Clockwise |
|
|
What are the three basic components of the Air Systems in a restaurant? |
HVAC, Fresh Air Fan, Exhaust Fan |
|
|
How long should a rinse cycle be on the Insinger Dish Machine? |
20 seconds |
|
|
How many bumpers on a Hobart Dish Machine |
2 inside and 4 outside |
|
|
What should the soap pump be set at? |
3.6 |
|
|
How often do the bumpers need to be checked on a Dish Machine? |
Every two weeks |
|
|
What is the minimum amount of times a commissary audit should be completed each week? |
Minimum of 3 times a week |
|
|
Explain how/when uniforms are to be issued to hourly assoiciates |
Each associate is given 2 uniform tops during orientation/training (one when hired, then another after being Red/Blue Star Certified). Additional tops are issued every 6 months after that, extra uniforms can be purchased at the Associate's expense. |
|
|
How many uniform tops would an associate get in there first 12 months? |
4 1 when hired 1 when red/blue stared 1 at first 6 month anniversary 1 at 12 month anniversary |
|
|
When are Associates allowed to eat their Meal Allowance? |
Meals must be taken immediately before the shift, during the shift, or immediately after the shift. Associates cannot take their Meal Allowance "To-Go" and "To-Go" food will need to be paid at full price. Associates who choose to eat during their shift should do so when volume is slower and it will not interfere with taking care of the Customer. |
|
|
True or False? An Associate can be counted as both a Salesperson and a Grill Operator role on your people quota if they can perform both jobs. |
False: Associates, regardless of their cross-training, can only be counted as ONE role for People Quota. |
|
|
Restrooms cleaned and stocked and all lights on and in good working order are part of which Critical System? |
The Managers Walkthrough |
|
|
What should guide your ticket calling when expediting? WHY? |
The "Big Meats" especially chicken and pork chops because these take longer to cook and should hit the grill first - this helps to make sure the meal is ready all at once versus being delivered at different times. |
|
|
What does the acronym C.A.T.S. stand for |
Refers to the filter Expeditors should use when interacting with other Associates and assessing their performance; It stands for Coachability, Attitude, Teamwork, and Skill |
|
|
When should EOS responsibilities be done? |
EOS respsonsibilities should be completed throughout the shift and be finished by the end of the shift. |
|
|
Rule #1 |
Show up |
|
|
How many hours a week must a part-time associate work to count towards People Quota? |
14 hours (minimum) |
|
|
When a dish shatters, what must be done to ensure that there are no Customer and Associate injuries? |
-All associates need to help clean up the area -Sweep the broken pieces from the floor and discard them in a trash bin in the back room, away from food prep/storage - The grill must be shut down and cleaned - All exposed food and open insert pans must be discarded Inform Customers that the grill it temporarily shut down and that food will be recooked, apologize for the delay -Sandwich area must be wiped down -Clean out insert pans with water Check dishes above the grill to ensure that there are no dish shards inside |
|
|
How often should you clean the outside windows and ledges of your unit? |
Weekly (minimum) |
|
|
How many packs of saltines are served with a large bowl of chili? |
4 |
|
|
What is the 4 o'clock position? |
The position that hot coffee, hot tea, and hot chocolate should be served to a customer (the mug handle should be in the "4 o'clock" position for the Customer to easily grab) |
|
|
What is the proper silverware set-up on the table? |
Place the napkin to the Customer's right and place the knife with the blade facing left. Then place the fork and spoon. |
|
|
True of False? All associates should know what the WTD Food Cost is daily. |
True. All Associates need to feel accountable for the unit's Food Cost and take responsibility for doing their part to minimize Food Cost |
|
|
Once a table is cleaned and sanitized, where are the "Favorites Menus" placed? |
On the table |
|
|
True or False? You should have no more than 15 days of inventory stored in the commissary. |
False. You should have no more than 10 days of inventory stored in the commissary. This information can be found on the Form-4. |
|
|
What should a Unit Manager do if an Associate wants to change their schedule? |
Require the Associate to find their replacement and have it approved by the Unit Manager |
|
|
True of False? To-Go Waffles each come with 2 butter cups and 1 syrup. |
False. Each To-Go waffle comes with 1 butter cup and 1 to-go syrup unless the Customer specifically ask for more. |
|
|
What are the 5 items you cook on the 400 degrees side of the grill? |
Hashbrowns Bacon Sausage Chicken Pork chops |
|
|
When making grits, how much butter is to be added? |
1/2 lb (or 1/2 of a block of butter) |
|
|
True of False? Register shortages should be collected from Associates in cash. |
False. Register shortages should NEVER be collected in cash. Always use the CRS Form. |
|
|
Scientific Staffing |
Parameters on staffing roles that have been determined as the best coverage for that unit based on last year sales and the last 8 weeks' shift trends. |
|
|
Reality 1 |
Its all about the Customers and Associates |
|
|
The formula for P&L |
Controllable Margin = Sales - Food Cost - Opperating - Excess Payroll/Overlap - Direct Expenses |
|
|
"One Great Rule" |
Never, ever, ever hold orders |
|
|
What is the gas tank analogy? |
36 hour build up - you want to fill up your gas tank to last the next 36 hours. |
|
|
What is the maximum number of staffing violations you can have on any one shift over the course of a week? |
2 |
|
|
What is the main reason that systems fail? |
The unit manager stops following up on them because of boredom, complacency, laziness or crisis/putting out fires |
|
|
List the 4 sections of your P&L |
Food Cost Operating Excess Payroll/Overlap Total Direct Expenses |
|
|
What are the 3 elements of a successful contest? |
Short, simple, immediate reward |
|
|
At what point does a Unit Manager start earning a same unit bonus? |
52 weeks (1 year). Then receives their first one at 104 weeks (2 years) |
|
|
The Waffle House payroll week ends at a.m. Eastern Time on Wednesday |
7 a.m. Eastern Time |
|
|
Overlapping Hours |
Refers to the extra payroll created when one person clocks in to do a job and the person they are to replace has not clocked out |
|
|
True or False? The Expeditor/Manager should always take the blame if things go wrong. |
True. As the team leader, you are accountable for your team's performance, plus, arguing wastes time and does not take care of the Customer. |
|
|
Unemployment Insurance |
A program that provides financial benefits to people who have become unemployed through no fault of their own. |
|
|
Excess Payroll |
Excess payroll greater than 1 hour |
|
|
True or False? To maintain your waffle bakers, you should clean all of them every day. |
False. You should clean 1 waffle baker daily Monday through Thursday, rotating them from left to right, and top to bottom. |
|
|
True or False? If a To-Go customer requests more condiment packets than their order comes with, don't charge them for the additional condiments. |
True |
|
|
Heat and cool your unit for |
Customer Comfort |
|
|
When cleaning up vomit or bodily fluids, why do you need 2 garbage bags? |
The 1st garbage bag will be used to dispose of clean up waste (soiled paper towels and gloves). The 2nd garbage bag will be used for soiled clothing (scarf, apron for laundering). |
|
|
Who is Metro Distributors, Inc. ? |
A professional vending company that has been associated with Waffle House for 40+ years and is aware of our vending policies and needs. They are who to call for machine and vendor service. |
|
|
As a Unit Manager, you are expected to show up for work at least minutes prior to shift change. |
30 minutes |
|
|
What is the first step in recruiting new customers? |
Making sure your House is in order |
|
|
True of False? Waffle House accepts Travelers Checks from Customers. |
False. Associates are never to accept Travelers Checks as payment |
|
|
What are the only meats that are cooked under a weight? |
Bacon Sausage Pork chops |
|
|
What are the 4 steps of Home Run Recruiting? |
1st Base. Walk the line and start conversation. 2nd Base. Pick up on obvious clues. 3rd Base. Ask them how their business or work is going. Home plate. Trade contact information |
|
|
What is the recommended thawing time for O. J. and Lemonade? |
1 day in the refrigerator |
|
|
When should Grill Filters be regularly cleaned? |
At shift change |
|
|
Work-related injuries need to be reported within how many hours? |
24 hours of management being made aware of the situation (if not reported within 24 hours, a $100 fine is incurred on the unit's P&L) |
|
|
True or False? An associate who notices that a Customer is armed should approach the Customer about the firearm because Waffle House policy prohibits firearms in the unit. |
False. While it is Waffle House policy that firearms are prohibited on Waffle House property (except for law enforcement/security officers), Associates should not approach or question the Customer about their firearm) |
|
|
Dish inventory is completed on Sunday and turned in on what day? |
Thursday |
|
|
K-Class extinguisher |
The large silver extinguisher (usually located by the swinging door) that has chemicals designed to extinguish cooking grease fires. |
|
|
Which fire extinguisher would you use for an electrical fire? |
10lb ABC extinguisher (the small red one) |
|
|
What is an Old Fashioned Omelet? |
When a customer prefers that their omelet be cooked on the flat grill instead of in the omelet pan. |
|
|
What is the only thing used when cleaning the nozzles and diffuser on the Coke machine? |
Hot water. do not use any bleach, dish soap, or chemicals to clean nozzles and diffusers. |
|
|
Which meats are cooked under the dome? |
Chicken Cheesesteak Country Ham (all the C's) |
|
|
What are credit card chargebacks? |
When a customer contacts their credit card issuer/bank to dispute charges. If the issuer/bank deems it a valid dispute, the chargeback is charged to the unit's P&L. |
|
|
The credit the unit receives based on how much the jukebox is played |
Vending Commissions |
|
|
Always schedule a Door Corps at least how many minutes before you anticipate getting busy. |
30 minutes. this will allow them to set up and get organized. |
|
|
True of False? To save on payroll, you're encouraged to be exactly at 100% People Quota and no more since extra staff would be an unnecessary cost. |
False. Having more than 100% People Quota will be beneficial since it will prepare you for call outs, leaves of absences, and turnover. Plus, other units may need additional help and can pull from your staff to help. |
|
|
Using 2 ladles of chili for Topped hasbrowns is an example of bad _______ ________ and having a customer reject an improperly cooked T-Bone is an example of _______ |
Portion Control Waste |
|
|
What consumes about 13% of the energy in a unit? |
Dishwashing |
|
|
The money made after subtracting expenses from sales is _____________. |
Profit |
|
|
YourCash Over/Short account year-to-date column (third column on your P&L)should always be? |
Zero. Remember, any errorsget corrected or credited, so if its not zero, you have an error, contact yourup-line and then your Area Administrator to get corrected. (do not get thisconfused with your Cash Register Shortages) |
|
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Quality Staffing |
1. Always staff according to Scientific Staffing 2. 1 hour grace period for each full-time slot and 1/2 hour grace period for each part-time slot (for Salesperson and Grill Operator only). 3. All units are graded on the A, B, C grading scale. |
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Situational Selling |
a technique that makes it easier to suggestive sell food by offering items that may suit what the Customer is looking for in their meal. |
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How can you correct a high yellow flame on the two eye burner? |
adjusting the air/gas mixture |
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When you notice people congregating in the parking lot but not coming in to eat it is best to? |
Give them a few minutes and then call the police to have the parking lot cleared |
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2/2 Food cost should vary by no more than what %? |
3% |
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True or False? If you get a slice of bread stuck in the toaster, simply unplug the toaster and use a butter knife to get the bread out |
False. When a piece of bread gets stuck in the toaster, unplug the toaster then, turn it over to shake the piece of bread out. Do NOT use a knife to dig the bread out. |
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Extra Payroll |
Excess payroll less than 1 hour. You have a .20 hour grace period before the time counts as extra payroll |
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4 levels of Grill Operators |
1. GT - Grill Operator Trainee 2. GO- Grill Operator 3. GM - "Master" Grill Operator 4. GR - "Rock Star" Grill Operator |
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How many egg pans should you be using every shift, every day? |
6 |
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During which of the 10 steps of Customer Service would you pre-bus and suggest dessert? |
#9 Follow up |
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What is the minimum people quota required for a unit before a Manager Trainee is to be checked in? |
100%+ |
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The Unit Manager should post schedules at least how many weeks of schedules at all times? |
2 weeks |
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What food items are excluded from the employee Meal Policy? |
Steaks Chicken Country Ham Pork Chops and selected Promotional Items |
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What is added to a "Country Classic" major meat |
Grilled onions and mushrooms with gravy on top |
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Taking advantage of opportunities like First Mile and Suggestive Selling are examples of which leg of the Sales Stool? |
Offense |
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What 7 items should be included in the condiment caddy? |
Ketchup Mustard Heinz 57 Steak Sauce Lea & Perrins Steak Sauce Lea & Perrins Worchestershire Sauce Tabasco Sauce Picante Sauce |
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Eggs must be discarded after how many hours above the grill? |
4 |
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Under what policy will no phone-in To-Go orders be taken |
The Full House Policy |
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If there is a gas outage, what menu items cannot be prepared? |
Meats Hashbrowns Grilled Toast Egg orders Grits Gravy Chili |
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Why is silverware washed separately from dishes and mugs? |
To prevent chipping the dishes/mugs with the metal silverware |
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When is a pepper shaker considered dirty? |
When the grains of pepper cannot be seen thru the glass. |
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When would you use the term "make" when calling a mark? |
When there is a difference between two of the same menu items on a single order |
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"White on the right" |
Refers to table settting fundamental where sugar and salt go on your right as you reach over the menus (on the left for booths beside windows) |
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What should you do if water is dripping from the booster heater? |
Check the Temperature/Pressure reflief valve |
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What can happen to your coffee machine if the dual voltage switch isn't set right? |
It will take longer to brew a pot of coffee |
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How often should you spray and wipe off the spread head on the coffee machine? |
Once a week |
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What should the ground coffee in a filter weigh? |
2.7 ounces |
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What should the soap pump be set at? |
3.6 |
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What do the bumpers do on a Dish Machine? |
Protect the hood |
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How long should a gallon of soap last for the Insinger Dish Machine? |
4 weeks |
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How often do the bumpers need to be checked on a Dish Machine? |
Every two weeks |
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How long should a rinse cycle be on the Insinger Dish Machine? |
20 seconds |
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How many bumpers on a Hobart Dish Machine |
2 inside, 4 outside |
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Which direction should the fresh air vents behind the grill be facing? |
up |
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If Refrigerator is dripping inside, you should.... |
Check the drain pan and drain line and make sure its not clogged |
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How often does the sandwich board unit need to be thawed? |
Once a week |
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How do you clean off a burner on the 2-Eye Burner? |
Scrape off, then place on top of other burner and burn off build up |
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What is the correct cooking temperature range for a waffle baker? |
370-390 degrees |
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How do you clean the front, inside cover of the grill? |
With grill gloves and wipe down with a towel |
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What should every Refrigerator have inside it? |
A hanging thermometer |
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How often should you pull the drip tray out from the 2-Eye Burner and clean it? |
Daily |
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How long should you let the pilot on the grill run when you are lighting it before you switch it back to ON? |
About one minute |
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How long should a waffle baker sit before being plugged in after it has been sprayed with water? |
24 to 48 hours |
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What do you do to enlarge a single camera view? |
Double click on the camera view |
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Which button do you click to see the camera views at full screen? |
Max View |
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Where are the multiplex view buttons located in relation to the camera views "interface"? |
To the right |
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How would you best view video for November 26th in the "search video" mode? |
Use calendar, scroll through dates, find November 26th, click on that date |
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Which button do you click to access video that has been previously recorded? |
Search Video |
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In "search video" mode, what do each of the boxes in the timeline at the bottom left of the screen represent? |
hours |
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When using the "search video" mode, what will appear in the grid timeline located at the bottom of the screen after selecting a date to view a video? |
Pink boxes |
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Which of the following buttons is NOT available to click or select in LIVE Video Mode? |
Copy Video |
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What is the correct login name for searching video? |
WH |
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What would be the correct "search video" password for Unit #7? |
W0007 |
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The only approved method for calling in orders at Waffle House is _______. |
Pull/Drop/Mark |
