Vwc Comm. Test 2 Note Cards

Front 1

Task messages

Back 1

refer to those communications that explain employee jobs or responsibilities.

Front 2

Maintenance messages

Back 2

explain guidelines, rules, policies, regulations, objectives, and any related procedural information.

Front 3

Human messages

Back 3

are concerned with the human needs of employees. Examples include messages pertaining to performance evaluation, employee morale, attitudes, gripes, and relationships.

Front 4

Timeliness

Back 4

receivers must get messages at a time when the information is meaningful.

Front 5

Clarity

Back 5

the method used must be one that will likely result in the message being received clearly.

Front 6

Accuracy

Back 6

messages must be accurate to include all relevant information.

Front 7

Pertinence

Back 7

the receiver of a message should view the message as relevant to him or her.

Front 8

Credibility

Back 8

messages received must be believed or they will be disregarded.

Front 9

Which type of media is the richest? Ranked in order from richest to the least richest communication medium

Back 9

1.Face to face communication
2.Videophone and videoconferencing
3.Telephone
4.Electronic mail
5.Personally addressed documents (memos and letters)
6.Formal un-addressed documents (brochures, pamphlets)

Front 10

First-level effects

Back 10

refers to the “efficiency effects” or in other words what the technology was designed to accomplish. (i.e. voice mail allows us to leave a message for someone when they do not answer the phone)

Front 11

Second-level effects

Back 11

refer to the derivative effects of using the technology. (i.e. use of the phone has caused people to talk more and write less to communicate a message)

Front 12

Networks

Back 12

are described as communication “highways” that facilitate the flow of information throughout the organization.

Front 13

External networks

Back 13

refer to those channels that carry information from within the organization to outside the organization, or those networks that carry information from outside the organization to inside the organization.

Front 14

Internal networks

Back 14

refer to any channels within the organization that carry information.

Front 15

Formal networks

Back 15

refer to any channels within the organization that carry information.

Front 16

Informal networks

Back 16

are those channels that carry information on routes that are not prescribed by the organization. These informal routes are often referred to as the grapevine.

Front 17

Single Strand.

Back 17

One person tells another who then informs a third in a single linear format.

Front 18

Gossip.

Back 18

One person tells a host of others.

Front 19

Probability

Back 19

Individuals randomly inform others.

Front 20

Cluster

Back 20

Of those individuals informed, one tells others. Of those others informed, one tells others, etc.

Front 21

Upward Networks

Back 21

Upward networks are communication channels that allow for information to travel from subordinate to superior

Front 22

Horizontal Networks

Back 22

networks that transport information along the same strata in an organization.

Front 23

What Is Organizational Climate?

Back 23

The climate will be experienced by the members or an organization and influence the behavior of the members in an organization.

Front 24

climate

Back 24

is the atmosphere or environment in the organization that either encourages or discourages communication.

Front 25

Five Elements of the Ideal Supportive Climate (SCOPE)

Back 25

Supportiveness

Front 26

Five Elements of the Ideal Supportive Climate (SCOPE)

Back 26

Participatory decision making

Front 27

Five Elements of the Ideal Supportive Climate (SCOPE)

Back 27

Credibility, confidence, and trust

Front 28

Five Elements of the Ideal Supportive Climate (SCOPE)

Back 28

Openness

Front 29

Five Elements of the Ideal Supportive Climate (SCOPE)

Back 29

Emphasis on high performance goals (a company must achieve and excel to grow) It is ok to look for excellence from your employees

Front 30

Heros

Back 30

organizational members who are held up as exemplary role models who go above and beyond or embody the values of the organization. This may include founding fathers of the organization.

Front 31

Rites

Back 31

rites of passage that let you know when you’ve made it (i.e. graduation day from VWC)

Front 32

Rituals

Back 32

ceremonies or gatherings that are held on a regular date or time from day-to-day routines, to weekly events to annual holiday outings. (i.e. happy hour gatherings, or the annual company picnic)

Front 33

Slogans

Back 33

a message that is repeated as new members are indoctrinated to the organization that indicates the values of the organization. Such as “we play hard and work hard” or “second place is no place” or the use of metaphors such as family, team, military or jungle to describe work.

Front 34

Artifacts

Back 34

Furnishings, corporate artwork and other physical or tangible features that contribute to the organization’s culture.