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33 Cards in this Set
- Front
- Back
5 C's |
Clear, Correct, Concise, Complete, Courteous. |
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Ambiguity |
Word or statement that is too broad and subject to interpretation. |
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Abstract |
An idea that is neither visible or tangible. |
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Blind Spots |
Unable to acknowledge problem areas.
pg 63-66 |
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Code of Ethics
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Provides organization with a set of guidelines that outline what constitutes as appropriate behaviour |
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Communication |
The relaying of a message from a sender to a receiver. |
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Concrete |
A word/idea that is clear and specific. It does not allow interpretation. |
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Connotation |
Subjective emotional meaning that someone attaches to a word. |
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Competence |
a personal trait or set of habits that leads to more effective or superior job performance.
an ability that adds clear economic value to the efforts of a person on the job.
pg 16 |
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Convene |
Assemble meeting. |
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Defamation
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Any false and malicious statement that is communicated to others and that injures a person's good name or reputation. |
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Denotation |
Dictionary/literal meaning of a word. |
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Emotional Competance |
a learned capability based on emotional intelligence that results in outstanding performance at work.
pg 23-24 |
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Emotional Intelligence |
Managing feelings so that they are expressed appropriately and effectively enabling people to work together smoothly. |
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Ethics
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Rules of conduct, that might go beyond legal rules to tell us how to act when the law is silent.
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Feedback |
Reports back to the sender to confirm that the receiver received and understood the message. |
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Flow |
Flow moves people to do their best work no matter what work they do. It blossoms when our skills are fully engaged or when a project stretches us in new challenging ways. |
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Fraud |
A deliberate misrepresentation of the truth for the purpose of inducing someone to give up something of value is called fraud. |
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Grapevine
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Informal person to person means of gossip
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Invasion of Privacy |
Any unreasonable intrusion into the private life of another person of denial of a person's right to be left alone. |
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Jargon |
Technical terminology used within specialized groups. |
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Libel |
Defamation in a permanent form such as video tape or writing. |
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Misrepresentation |
A false statement that is made innocently with no intent to deceive the other party. |
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Motivation |
the reason or reasons one has for acting or behaving in a particular way.
what moves someone to do something. |
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Organisation |
... |
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Peter Principle |
Promoting someone to their incompetence. Promoting someone because of their expertise and not management skills. |
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Self Confidence |
A strong sense of one's self-worth and capabilities. |
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Self-efficacy |
one's belief in one's ability to succeed in specific situations. |
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Slander |
Defamation in a temporary form such as oral communication. |
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Social Competence
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...
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Stimulus |
... |
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Inference |
Assumption |
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Trained Incapacity |
The smarter one is the less emotionally intelligent one becomes. IQ increases at the expense of emotional competence.
pg 44 |