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33 Cards in this Set

  • Front
  • Back

5 C's

Clear, Correct, Concise, Complete, Courteous.

Ambiguity

Word or statement that is too broad and subject to interpretation.

Abstract

An idea that is neither visible or tangible.

Blind Spots

Unable to acknowledge problem areas.



pg 63-66

Code of Ethics


Provides organization with a set of guidelines that outline what constitutes as appropriate behaviour

Communication

The relaying of a message from a sender to a receiver.

Concrete

A word/idea that is clear and specific. It does not allow interpretation.

Connotation

Subjective emotional meaning that someone attaches to a word.

Competence

a personal trait or set of habits that leads to more effective or superior job performance.



an ability that adds clear economic value to the efforts of a person on the job.



pg 16

Convene

Assemble meeting.

Defamation


Any false and malicious statement that is communicated to others and that injures a person's good name or reputation.

Denotation

Dictionary/literal meaning of a word.

Emotional Competance

a learned capability based on emotional intelligence that results in outstanding performance at work.



pg 23-24

Emotional Intelligence

Managing feelings so that they are expressed appropriately and effectively enabling people to work together smoothly.

Ethics
Rules of conduct, that might go beyond legal rules to tell us how to act when the law is silent.

Feedback

Reports back to the sender to confirm that the receiver received and understood the message.

Flow

Flow moves people to do their best work no matter what work they do. It blossoms when our skills are fully engaged or when a project stretches us in new challenging ways.

Fraud

A deliberate misrepresentation of the truth for the purpose of inducing someone to give up something of value is called fraud.

Grapevine
Informal person to person means of gossip

Invasion of Privacy

Any unreasonable intrusion into the private life of another person of denial of a person's right to be left alone.

Jargon

Technical terminology used within specialized groups.

Libel

Defamation in a permanent form such as video tape or writing.

Misrepresentation

A false statement that is made innocently with no intent to deceive the other party.

Motivation

the reason or reasons one has for acting or behaving in a particular way.



what moves someone to do something.

Organisation

...

Peter Principle

Promoting someone to their incompetence.


Promoting someone because of their expertise and not management skills.

Self Confidence

A strong sense of one's self-worth and capabilities.

Self-efficacy

one's belief in one's ability to succeed in specific situations.

Slander

Defamation in a temporary form such as oral communication.

Social Competence
...

Stimulus

...

Inference

Assumption

Trained Incapacity

The smarter one is the less emotionally intelligent one becomes. IQ increases at the expense of emotional competence.



pg 44