Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
17 Cards in this Set
- Front
- Back
|
A note sent withen a company used to aid the memory of the recipient usually concerning office matters in the company.
|
Memorandum
|
|
|
To pull away from a volatile situation and give the other party time to cool off before attempting to resolve a conflict.
|
Withdrawal
|
|
|
A listening technique that requires the listener to repeat the speaker's ideas or thoughts in his or her own words.
|
Paraphrasing
|
|
|
When each member of a negotiation gives up some of its demands and meets the other side half-way.
|
Compromise
|
|
|
A written document sent to someone outside of the company usually formal in style and tone.
|
Business Letter
|
|
|
To encourage or make something easier to accomplish.
|
Facilitate
|
|
|
A change in the tone or pitch.
|
Inflection
|
|
|
A clash or struggle that sometimes occurs when individuals or groups have different points of view.
|
Conflict
|
|
|
Sending and recieving messages.
|
Communication
|
|
|
Bargaining through persuasion rather than an argument to resolve problems or disputes between two or more individuals or groups.
|
Negotiation
|
|
|
Contains the words you understand when you read them or hear them spoken.
|
Recognition Vocabulary
|
|
|
To supervise or check for accuracy.
|
Monitor
|
|
|
The statement or situation in which the word is used.
|
Context
|
|
|
An objective, third party expertused to help solve problems.
|
Arbitrater
|
|
|
Ability to understand another person's feelings and motives.
|
Empathy
|
|
|
A reaction or response to what is said.
|
Feedback
|
|
|
Facial expressions and body posturing.
|
Non-verbal Communication
|
