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17 Cards in this Set

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A note sent withen a company used to aid the memory of the recipient usually concerning office matters in the company.
Memorandum
To pull away from a volatile situation and give the other party time to cool off before attempting to resolve a conflict.
Withdrawal
A listening technique that requires the listener to repeat the speaker's ideas or thoughts in his or her own words.
Paraphrasing
When each member of a negotiation gives up some of its demands and meets the other side half-way.
Compromise
A written document sent to someone outside of the company usually formal in style and tone.
Business Letter
To encourage or make something easier to accomplish.
Facilitate
A change in the tone or pitch.
Inflection
A clash or struggle that sometimes occurs when individuals or groups have different points of view.
Conflict
Sending and recieving messages.
Communication
Bargaining through persuasion rather than an argument to resolve problems or disputes between two or more individuals or groups.
Negotiation
Contains the words you understand when you read them or hear them spoken.
Recognition Vocabulary
To supervise or check for accuracy.
Monitor
The statement or situation in which the word is used.
Context
An objective, third party expertused to help solve problems.
Arbitrater
Ability to understand another person's feelings and motives.
Empathy
A reaction or response to what is said.
Feedback
Facial expressions and body posturing.
Non-verbal Communication