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35 Cards in this Set
- Front
- Back
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non verbal communication is
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80% of what you're judged on
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5 universal truths
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everyone wants to be treated with dignity and respect
people want to be asked people want to know why people prefer options over threats people like second chances |
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the most dangerous weapon an officer has
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cocked tongue. words we use
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natural language
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is disastrous
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preclusion
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what force options were available prior to force used
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what must me present for use of force
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Intent, ability, means, opportunity
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the badge is
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a symbol of public trust
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goal of law inforcement
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generate voluntary compliance, cooperation, collaboration
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voluntary compliance
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getting people to do what you want them to do because they choose to
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mascots of verbal judo
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chameleon and rhino
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5 times when words fail
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security, attack, flight, excessive repetition, revised priorities
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mushin is
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the still center, no mind, disinterest, non bias.
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3 kinds of people
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nice, difficult, sneaky/cowards
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how to deal with difficult
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let the person SAY what they want as long as they DO what you say
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natural reaction =
studied response= |
confrontation
deflection and redirection |
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3 principals of verbal judo
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* say what you want, DO what I SAY
* I have the last ACT, therefore I GIVE you the last word * REspect versus respect |
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the path to strength is
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built on recognized weaknesses
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ego and safety
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are negatively correlated
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5 tools to gain voluntary compliance
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listen
empathize ask paraphrase summarize |
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keys to active listening
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be open and unbiased
hear literally interpret accurately act appropriately |
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paraphrasing is
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not to mimic back
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most important role
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self seen by others. the act you put on. how others see you is important to safety.
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__ to meaning never __ to words
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respond
react |
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content is
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7-10%
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voice is
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33-40%
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other non verbal is
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50-60%
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delivery style is
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93%
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tactical 5 step
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ask
set context give options confirm act |
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4 appeals for persuasion
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ethical
rational personal practical |
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Respond never ___
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react
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it's not enough to __ good. you have to ___ and ___
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be good
look good sound good |
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first 2 force option
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professional presence
words (safer) |
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respect
REspect |
respect is personal/earned
REspect is professional/given |
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5 step as appeals
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ask is ethical
set context is resonable give options is personal confirm is practical |
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which appeal is most powerful?
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personal
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