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81 Cards in this Set

  • Front
  • Back

What is the Triple Bottom Line?

Associate, Customer, Profit

Put these words in order:


Customer, Profit, Associate

1. Associate

2. Customer


3. Profit

Which LinkedIn group will you find the best Lean Six Sigma information?

Value Stream Consulting


(Join, ask questions, post articles)

What is Lean Six Sigma?

A Hybrid of Toyota's Lean Philosophy combined with the data control of Motorola's Six Sigma.


Two things required for Lean Six Sigma Success?

Continuous Improvement


Respect for People

LSS

Lean Six Sigma

CLSS

Certified Lean Six Sigma

BB

Black Belt

MBB

Master Black Belt

Lean started at what company?

Toyota

Six Sigma started at what company?

Motorola

Father of Lean?

Taiichi Ohno

T/F: Time is the shadow of motion.

True

TQM

Total Quality Management

JIT

Just In Time

What is Lean Six Sigma?


+


+


The Three Benefits are:


+


+


+

+A business strategy to create and sustain value.


+It identifies value stream and eliminates waste.


The three benefits are:


+ Increased Quality


+ Reduced Costs


+ Shortened Lead Times

Key ingredient to success of LSS?

A "Buy In" throughout the entire company...Everyone participates.

Put these in order:


Green Belt


Black Belt


Yellow Belt

1. Yellow Belt then


2. Green Belt then


3. Black Belt then (bonus)


4. Master Black Belt

Lean means working with Less


True or False

FALSE


Lean typically leads to more capital investment and higher wages.

Define One Piece Flow

Work flow from station to station with as little inventory as possible.

What is Batch and Queue?

Everyone performs all steps of production. Production is hurry up and wait, leading to increased defects, increased cost and lower quality.


An area dedicated to a specific work function?

Station

Collection of Stations for a specific work group.

Cell

SOP?

Standardized Operating Procedure

Three ingredients to an SOP?

What, Standardized Work Sheet, Verb-Noun


Where, Motion Chart, Shows location/movement


How, Visual Training Guide, Key points, Tips, Techniques

Standardization __________ ____ quality and efficiency.

'builds in'

What is VA vs NVA

Value Added vs Non Value Added

Define Value Added:

Process that changes shape or form of a product, something that the customer is willing to pay for.

Define Non Value Added

Waste, aka Muda

What is Cycle Time?

Available Hours divided by Customer Demand

What is used to measure Cycle Time

Andon Lights/Clocks/Timers

Stats are displayed on a ____________ ______.

Statistical Board

FIFO means?

First In, First Out

__________ ____________: from the time the customer places an order until the time the customer receives the product.

Value Stream

______________: Articulates information and material flow in and out of processes to help identify NVAs.

Mapping, ie. Value Stream Mapping

Two forms of Mapping

Current State


Future State

The science of designing the workplace environment to fit the user is known as what?

Ergonomics

The four goals of Motion Economy:


E_____________


C_____________


R_____________


S_____________

Eliminate


Combine


Reduce


Smooth

What type of Map shows Process to Process to Process only?

Process Map

When you take a Process Map and expand to represent the entire operation you end up with a V________ S__________ M____

Value Stream Map

5s


1.


2.


3.


4.


5.



Sort

Straighten


Shine


Standardize


Sustain


5s


If you don't use it, you lose it

Sort

5s


A place for everything and everything in its place.

Straighten

5s


Clean, expose abnormalities

Shine

5s


Reduce options

Standardize

5s


Maintain Essential Processes

Sustain

KANBAN is:



Examples:

A Tool that signals low level of materials/inventory. Sign, plate, poster, card, anything that acts as a signal.




Receipt turning pink.


Checkbook reorder form

Automation with a human touch is:

JIDOKA, stops automation when something goes wrong

Poke-a-Yoke is:

Error or Mistake Proofing; Stops the process BEFORE something goes wrong.

Leveling out the workload.Avoiding dramatic shifts or swings in production

HEIJUNKA

An ANDON measures __________ ________.

Cycle Time

GENCHI GENBUTSU

(Get your boots on)




Personal involvement or Learn by Doing.




"Toyota managers should be sufficiently engaged on the factory floor that they have to wash their hands 3 times a day." ~Ohno

The place where value is created is known as:


(The place where work gets done)

GEMBA

MUDA

Waste

The 7+1 types of MUDA are:

Transportation


Inventory Excess


Motion


Waiting


Over Production


Over Processing


Defects


8 is UNUSED Employee Creativity

Acronym for remembering the 7 types of MUDA

TIM WOOD

Continuous Incremental Improvement is known as

KAIZEN

Define KAIZEN BLITZ

Rapid Improvement implemented in STEPS


v1 to v2 to v3

RIE?

Rapid Improvement Events

Taking Statistics and Applying to the Manufacturing Process is known as


______ __________.

Six Sigma

ATTACK measures what two things:


D____________


D________________

Defects - Quantity/Amount of


Deviation - Variations/Runs

DPMO

Defects Per Million Opportunities

The lower the Sigma the lower the Quality.


True or False

TRUE

The higher the Sigma the higher the number of Defects


True or False

False

6 Sigma means ______ Defects Per Million Opportunities.

3.4

Lower Sigma means Higher or Lower Quality?

Lower Sigma means Lower Quality

Higher Quality, Lower Defects = ____________ Sigma.

Higher

Histograms represent what two things?

Control


Stability

A chart that includes an Upper Spec Limit and a Lower Spec Limit is referred to as a _____________.

Histogram

On a Histogram what word describes when the


Data is Between Limits?

Control

On a Histogram what word describes when the data is balanced in the Middle?

Stable

DMAIC

Define


Measure


Analyze


Improve


Control

What process is integral to implement DMAIC?

Gate Review Process or Toll Gate Process.


You must present at each step/Gate.

DMAIC is used to Improve Existing Processes




True or False

TRUE

DMADV applies to New or Existing Processes?

DMADV = NEW Process


Define


Measure


Analyze


Design


Verify

The 5 parts of SIPOC:

Supplier


Input


Process


Output


Customer

Explain SIPOC using our Envelope One Piece Flow example

(Describe a single process), it helps to begin with the Process and work each way.


Supplier for


What is the Input


What is the Process


What is the Output


Who is the Customer

Fishbone Analysis is also known as R______ C________ A______________.

Root Cause Analysis

The 6 Bones (6Ms) of Fishbone Analysis:

Management


Man


Method


Machine


Measurement


Material

What does the Head of the Fish represent?

Output, typically a problem we are wanting to solve.

DPMO

Defects Per Million Opportunities