Unit 6 Communication Def.

Front 1

Listening attentively with one’s whole being- mind, body and spirit.

Back 1

Active listening-

Front 2

Comprises respect for others, respect for yourself, self-awareness, and effective, clear and consistent communication.

Back 2

Assertiveness

Front 3

ability or tendency to function independently

Back 3

Autonomy

Front 4

- exchange of ideas/thought, information, or feelings b/w two people.
- Method to establish a healing caring relationship, means by which people interact.
- The basic element of human interactions that allows people to establish, maintains, and improves contacts with others

Back 4

Communication

Front 5

- W/in an individual.
- can affect ones self esteem
- increases self awareness
- Forms an idea in the mind

Back 5

Intrapersonal(inner/ self talk)

Front 6

- b/w people (nurse and person) exchange of ideas and problem solving, accomplishment of goals.
- Exchange of information b/w two persons or among persons in a small group.

Back 6

Interpersonal

Front 7

- communication w/in a higher being/ power.
- Interaction that occurs w/in a person’s spiritual domain
Ex: meditation, prayer, clergy.

Back 7

Transpersonal

Front 8

Factor that motivates a person to communicate with another individual.

Back 8

Referent

Front 9

Person who initiates interpersonal communication by conveying a message.

Back 9

Sender

Front 10

Person to whom the message is sent during the communication process.

Back 10

Receiver

Front 11

Information sent or expressed by the sender in the communication process.

Back 11

Message

Front 12

means of conveying and receiving messages through visual, auditory and tactile senses

Back 12

Channel

Front 13

- in communication theory, information produced by a receiver and perceived by a sender that informs the sender about the receiver’s reaction to the message.
- Is a cyclical part of the process of communication that regulates and modifies the content of messages.

Back 13

Feedback

Front 14

Sending of messages from one individual to another or group of individual to another group of individuals through the spoken word.

Back 14

Verbal

Front 15

Communication using expressions, gestures, body posture, and positioning rather than words.

Back 15

Nonverbal

Front 16

Verbal and nonverbal symbolism used by others to convey meaning. Ex: Music, art & dreams

Back 16

Symbolic

Front 17

- Communication that includes not only what is said but also the relationship of those involved in the interaction.
- It is a message that conveys the sender’s attitude toward the self, the message, and the attitudes, feelings, and intentions toward the listener.
Ex: subliminal message.

Back 17

Metacommunication

Front 18

technology, internet

Back 18

Computer mediated

Front 19

When the receiver and sender accurately perceive the meaning of one another’s messages.

Back 19

Effective communication

Front 20

Effective verbal communication requires

Back 20

appropriate intonation, clear and concise phrasing, proper pacing of statements, and proper timing and relevance of a message

Front 21

Effective nonverbal communication

Back 21

complements and strengthens the message and conveyed by verbal communication so that the receiver is less likely to misinterpret the message

Front 22

ability to understand and accept another person’s reality

Back 22

Empathy

Front 23

- Physical circumstance in which a person works or lives;
- can increase the likelihood that certain illnesses will occur (ex cancer, and other disease that are more likely to develop in industrial settings where exposed to certain chemicals, or live near toxic waste disposal sites)
- Promote Comfort & safety (physical & emotional), privacy, noise, and distractions.

Back 23

Environment

Front 24

Factors w/in both the sender and receiver that influence communication

Back 24

Interpersonal variables

Front 25

- Person’s mental image or concept of elements in the environment.
- Based on information gained through the 5 senses.
- Affected by individual’s culture and education.

Back 25

Perception

Front 26

- Human tendencies that interfere with accurately perceiving and interpreting messages from others.
- Critical thinking can help overcome perceptual biases.

Back 26

Perceptual biases

Front 27

Person-to-person encounter that conveys a closeness and sense of security.

Back 27

Presence

Front 28

Interaction that occurs when a small number of persons meet together

Back 28

Small-group communication

Front 29

Interaction b/w one person and a large group of people

Back 29

Public communication

Front 30

Concern, sorrow, or pity felt for the client, generated by the nurse’s personal identification with the client’s needs

Back 30

Sympathy

Front 31

Specific responses that encourage the expression of feelings and ideas and convey the nurse’s acceptance and respect

Back 31

Therapeutic communication

Front 32

- The stimulus to give a message, what motivates one person to communicate with another
- Ex beeping IV pump, call bell, bed alarm

Back 32

Referent

Front 33

- The person who encodes & delivers a message to a receiver.
- Responsible for accuracy

Back 33

Sender

Front 34

Listens understands and interprets what is given from the sender (receives & encodes the message

Back 34

Receiver

Front 35

Content of communication; verbal, nonverbal or symbolic

Back 35

Message

Front 36

Different ways of sending or receiving a message; visionary audible or tactile.

Back 36

Channel

Front 37

reaction & understanding, the message returned by the receiver

Back 37

Feedback

Front 38

- self talk, self verbalization, and inner thought.
- Strongly influences perception, feelings, behavior, and self-concept

Back 38

Intrapersonal

Front 39

Vocabulary

Back 39

both parties must understand

Front 40

Denotative and Connotative Meaning

Back 40

- denotes = descriptive/ illistrative
- connotative = interpretation of the word meaning (implication)

Front 41

Pacing

Back 41

an appropriate speed or pace

Front 42

Intonation

Back 42

voice affects the meaning of the message

Front 43

Clarity and Brevity

Back 43

simple, brief, and direct

Front 44

Timing and Relevance

Back 44

even if the message is clear, poor timing can prevent it from being effective

Front 45

generated subconsciously; said to be truer than verbal. Need to be careful, interpretation leads to judgment

Back 45

nonverbal communication

Front 46

Personal Appearance

Back 46

includes physical characteristics, facial expression, manner of dress, & grooming.

Front 47

Posture and Gait

Back 47

A form of expression which reflect attitudes and emotions

Front 48

Facial Expression

Back 48

the most expressive part of the body; conveys emotions

Front 49

Eye Contact

Back 49

signal readiness to communicate

Front 50

Gestures

Back 50

emphasize, punctuate, and clarify the spoken word

Front 51

Sounds

Back 51

communicate feelings or thoughts

Front 52

Territoriality and Personal Space

Back 52

provides a sense of identity, security & control

Front 53

- the need to gain, maintain and defend one’s right to space.
- Ex: fence around a yard, or the patients bed in a hospital

Back 53

Territorial

Front 54

invisible, individual, and travels with the person at all times

Back 54

Personal space

Front 55

(0-18 inches)
-holding a baby, bathing a person, conducting a physical assessment

Back 55

Intimate zone

Front 56

(18 inches- 4 ft)
– sitting at a bedside, taking a patient history, teaching care

Back 56

Personal zone

Front 57

(4-12 ft)
– teaching in class, conducting a support group

Back 57

Social zone

Front 58

(12 ft or more)
– lecturing to a class, speaking at a public forum

Back 58

Public zone

Front 59

- permission is not needed
ex: hands, arms, shoulders, back

Back 59

Social zone

Front 60

- need permission
ex: mouth, feet, wrist

Back 60

Consent zone

Front 61

- permission & special care needed
ex: chest, face, neck

Back 61

Vulnerable zone

Front 62

permission needed sometimes, great sensitivity required
ex: genitalia

Back 62

Intimate zone

Front 63

- The internal factors influencing communication
ex: pain, hunger, anxiety, age, safety, optimist/ pessimist, positive/ negative

Back 63

Psychophysiological Factors

Front 64

- The nature of the relationship b/w the participants
ex: level of trust, caring expressed, self-disclosure b/w participants. Social, helping or working relationship, balance of power and control

Back 64

Relational Factors

Front 65

- The reason for the communication
ex: information exchange, goal achievement, problem resolution, expression of feelings

Back 65

Situational Factors

Front 66

- The physical surroundings in which communication takes place.
Ex: Privacy level, noise level, comfort and safety level, distraction level

Back 66

Environmental Factors

Front 67

- culture is the blueprint for thinking, behaving, feeling, and communicating.
ex: education levels, language, customs and expectations

Back 67

Sociocultural factors

Front 68

male & female communication patterns are different

Back 68

Gender factors

Front 69

people with hearing or vision impairment have fewer channels to receive messages with, anxiety and anger can interfere with the communication process

Back 69

Physical & emotional factors

Front 70

the growth and development such as in small children

Back 70

Developmental factors

Front 71

Phases of a Helping relationship:
Preinteraction Phase

Back 71

- before meeting the client, the nurse reviews available data and history, talks to other care givers about the client, anticipates concerns or issues, and plans for the initial interaction

Front 72

Phases of a Helping relationship:
- Orientation Phase

Back 72

- when the nurse and client meet and get to know each other.
- Sets the tone for the relationship, assess status, begins to make observations, prioritizes problems and sets goals

Front 73

Phases of a Helping relationship:
- Working Phase

Back 73

- when the nurse and client work together to solve problems ans accomplish goals.
- Provides information needed, helps the client set goals, facilitates successful interaction with therapeutic communication

Front 74

Phases of a Helping relationship:
- Termination Phase

Back 74

- the ending of the relationship.
- Remind the client that termination is near, evaluates responsibility of care to the client or for the transition to another facility.