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Section 5 - Operations Management
Unit 5.4 - Quality Assurance
Section 5 - Operations Management
Unit 5.4 - Quality Assurance
Define Quality Management
The function concerned with controlling business activities to ensure that products meet quality standards
Define Quality Control
The traditional way of quality management that involves inspecting, testing, and sampling the quality of work
Advantages of quality control?
1. Used to prevent faculty products reaching the customer, thereby safeguarding the firm's reputation
2. Cheaper to have trained QC inspectors than to have every individual being trained to be responsible for quality assurance
3. QC inspectors can find widespread issues
Limitations of quality control?
1. Does not prevent mistakes being made, expensive
2. Individuals not held accountable, encourages slack
3. Root cause of problem is not dealt with
Define quality assurance
The management process of guaranteeing the consumer of a product's quality by ensuring that everything is done right first time
Advantages of quality assurance?
1. Involves employee participation as workers have more recognition for their work
2. Generates new ideas
3. No formal inspection, better social atmosphere
4. Less wastage
Define lean production
The process of streamlining operations and processes to reduce all forms of waste
Define Total Quality Management
A process that requires the dedication of everyone in the organization to commit to achieving quality standards
Advantages of TQM?
1. Increased motivation
2. Reduces wastage
3. Improves image and reputation
4. Customer needs are central
Limitations of TQM?
1. Research costs in establishing TQM system
2. Costs of training employees
3. Only works if every member is fully committed to QA
Define benchmarking
Comparing a business's products, operations, and processes to others in the same industry