Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
8 Cards in this Set
- Front
- Back
|
Five approaches most people take to resolve conflict (Thomas) |
Competing approach Collaborating approach Avoidance approach Accommodation approach Compromising approach |
|
|
Styles of conflict |
Real conflict Felt conflict Destructive conflict Constructive conflict Strategic conflict Frictional conflict |
|
|
Real conflict |
Manifested in abnormal, deviant or aggressive behaviour |
|
|
Destructive conflict |
Result of a win-lose relationtion |
|
|
Constructive conflict |
Satisfactory outcome in a competition relationship |
|
|
Strategic conflict |
consciously generated by individuals or groups to manipulate the allocation of resources, status, authority and power |
|
|
Frictional conflict |
Results from the interaction between individuals or groups in specific positions in an organisation - usually regarded as being dysfunctional to the organistion |
|
|
Felt conflict |
The potential for conflict that the observer perceives to exist |
