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130 Cards in this Set

  • Front
  • Back
According to the book, this is not a luxury but a necessity if companies are to participate in the global and electronic marketplaces by offering high-quality products and services.
a) human resource management
b) training
c) Innovation
d) mergers and acquisitions
ANSWER: B
The following are characteristics of an effective manager EXCEPT:
a) planning, organizing
b) leading, controlling
c) good communicators that help employees develop
d) rely on an autocratic leadership style
ANSWER: D
The core value of this quality standard is that quality is designed into a product or service so that errors are prevented from occurring rather than being detected and spotted. Identify the quality standard.
a) Malcolm Baldrige National Quality Award
b) Six Sigma process
c) Total Quality Management
d) ISO 10015
ANSWER: C
The following are all new sets of skills that managers and employees need to be trained about to successfully manage a diverse workforce, EXCEPT:
a) training managers to recognize and respond to monetary differences
b) providing performance feedback that is free of values and stereotypes based on gender, ethnicity, or physical handicap.
ANSWER: A
The following are all the specific human resource management practices that need to support the new technology and work designs such as work teams, EXCEPT:
a) ongoing training is emphasized and rewarded
b) rewards and compensation are linked to company performance
c) employees participate in planning changes in equipment, layout, and work methods
d) employees are expected to work with the new employees or team members that have been chosen for them
ANSWER: D
If companies do not adhere to specific negotiation techniques, their ability to sell their product or service to vendors, suppliers, or customers will be restricted.
a) true
b) false
ANSWER: B
By 2014 the work force is projected to be 80% white, 12% African American, 16% Hispanic origin, and 8% Asian and other ethnic or cultural groups.
a) true
b) false
ANSWER: A
The Internet is a global collection of computer networks that allow users to exchange data and information.
a) true
b) false
ANSWER: A
Training expenditures as a percentage of payroll are highest in Japan (3.8%) and lowest in Asia (1.8%).
a) true
b) false
ANSWER: B
The reporting relationships between human resource management and training function varies across companies.
a) true
b) false
ANSWER: A
Business strategy influences how the company uses all of the following capitals EXCEPT:
a) physical capital
b) financial capital
c) human capital
d) internet capital
ANSWER: D
Strategy has a particularly strong influence on determining the following, EXCEPT:
a) the need of training devoted to current of future job skills
b) the extent to which training is customized for the particular needs of an employee, or is developed based on the needs of a team, unit, or division
c) whether training is planned and systematically administered, provided only when problems occur, or developed spontaneously as a reaction to what competitors are doing.
d) the importance placed on training compared to other human resource management practices such as selection and compensation.
ANSWER: A
All of the following are implications through the emphasis on learning, EXCEPT:
a) there is a recognition that to be effective, learning has to be related to helping employees' performance improve and the company achieve its business goals.
b) unpredictability in the business environment in which companies operate will continue to be the norm.
c) learning has to be supported only with physical and technical resources.
d) tacit knowledge is difficult to acquire in training programs, companies need to support informal learning that occurs through mentoring, chat rooms, and job experiences.
ANSWER: C
To use _____ to gain a competitive advantage requires linking the company's human resources practices (such as training and development) to the business strategy.
a) virtual capital
b) human capital
c) financial capital
d) physical capital
ANSWER: B
This provides employees with immediate access to information, advice, and guidance.
a) diversification of the learning portfolio
b) improved customer service
c) creating and sharing knowledge
d) electronic performance support systems (EPSS)
ANSWER: D
Tangible support includes time and money for training and learning as well as work areas that encourage employees to meet and discuss ideas.
a) true
b) false
ANSWER: A
According to the book, to manage successfully in a team environment, managers need to be trained in 'technology skills', along with skills in coaching, and communication.
a) true
b) false
ANSWER: B
Companies with an internal growth strategy face the challenge of keeping employees up-to-date on new products and services.
a) true
b) false
ANSWER: A
Centralized training means that training and development programs, resources, and professionals are primarily housed in one location and decisions about training investment, programs, and delivery methods are made from inter-related departments.
a) true
b) false
ANSWER: A
Research suggests that company satisfaction with the outsourcing of training and development depends on company-supplier trust and the specificity of the contract.
a) true
b) false
ANSWER: A
An organizational analysis involves determining the appropriateness of training, based on all of the following parameters, EXCEPT:
a) the company's business strategy
b) the resources available for training
c) support by managers and peers for training activities
d) the competition's market standing
ANSWER: D
A mid-level manager questioning aspects such as who should be trained is involved with which variable of needs assessment?
a) organizational analysis
b) task analysis
c) person analysis
d) feedback analysis
ANSWER: C
Which of the following is NOT a goal of needs assessment?
a) to determine what finances need to be designated for training
b) to determine who the training exists for
c) to determine what tasks need to be trained
d) to determine whether a training need exists
ANSWER: A
The following are all disadvantages associated with questionnaires EXCEPT:
a) possible low return rates, inappropriate responses
b) employees' behavior may be affected
c) lacks details
d) only provides information directly related to questions asked
ANSWER: B
The following are all advantages associated with online technology (software) method of needs assessment EXCEPT:
a) objectiveness
b) can explore unanticipated issues that may surface
c) requires limited human involvement
d) minimizes interruption of work
ANSWER: B
With respect to person analysis, a major pressure point for training is poor or substandard rewards systems.
a) true
b) false
ANSWER: B
Trainees need to understand what specifically they are expected to learn in the training program.
a) true
b) false
ANSWER: A
If employees have the knowledge and skill to perform but input, output, consequences, or feedback is inadequate, training may be the best solution.
a) true
b) false
ANSWER: B
Training should take place for tasks that are important; frequently performed, and of moderate-to-high level of difficulty.
a) true
b) false
ANSWER: A
Most manager-employee discussions about performance deficiencies are characterized by specificity.
a) true
b) false
ANSWER: B
Regardless of the training methods, all of the following are some of the conditions which must be present for learning to occur, EXCEPT:
a) providing opportunities for trainees to practice and receive feedback
b) conducting guest lectures and involving established trainers
c) identifying any prerequisites that trainees need to successfully complete the program
d) allowing trainees to learn thorough observation and experience
ANSWER: B
This includes specialized knowledge that employees need in their jobs.
a) intellectual skills
b) attitudes
c) verbal information
d) motor skills
ANSWER: C
This relates to the learner's decision regarding what information to attend, how to remember, and how to solve problems
a) cognitive strategies
b) intellectual skills
c) attitudes
d) verbal information
ANSWER: A
The process of withdrawing positive or negative reinforcers to eliminate a behavior is known as _____.
a) perception
b) valance
c) instinct
d) extinction
ANSWER: D
Goals have been shown to lead to high performance only if people are _____ the goal.
a) rewarded by
b) committed to
c) trained toward
d) agreeable with
ANSWER: B
Pedagogy gives the instructor major responsibility for making decisions about learning content, method, and evaluation.
a) true
b) false
ANSWER: A
Learning strategies include rehearsal, organizing, and delegation.
a) true
b) false
ANSWER: B
Short-term memory and the speed at which people process information decline as we age.
a) true
b) false
ANSWER: A
Seating arrangements at the training site should be based on an understanding of the desired type of trainee interaction and trainee-trainer interaction.
a) true
b) false
ANSWER: A
Course parameters are broad summary statements of the purpose of the program.
a) true
b) false
ANSWER: B
The work environment aspect includes all of the following EXCEPT:
a) climate for transfer
b) opportunity to perform
c) applying theories of transfer
d) management and peer support
ANSWER: C
This includes the ability and motivation that affect learning.
a) training design
b) work environment
c) maintenance
d) trainee characteristics
ANSWER: D
The usage of this theory has been found in the use of simulators for training airline pilots.
a) cognitive theory
b) identical elements theory
c) stimulus generalization
d) feedback theory
ANSWER: B
All of the following are the training designs that should be included in programs that emphasize near transfer EXCEPT:
a) the program should teach general concepts and procedures
b) trainees should be given an explanation as to any differences between training tasks and work tasks
c) trainees should be encouraged to focus only on important differences between training tasks and work tasks rather than unimportant differences
d) behaviors or skills that trainees learn in the program should contribute to effective performance
ANSWER: A
All of the following are examples of the lack of management support with respect to obstacles in the work environment that inhibit transfer EXCEPT:
a) insufficient funds
b) training opportunities not being discussed
c) reinforcement, feedback and encouragement needed for trainees to use in the training context is not forthcoming
d) communicating that training is a waste of time
ANSWER: A
The final part of the self-management module deals with the use of resources to aid transfer of training.
a) true
b) false
ANSWER: A
Research has shown that transfer of training climate is significantly related to positive changes in managers' political and interpersonal behaviors following training.
a) true
b) false
ANSWER: B
Learning organizations emphasize human resource management.
a) true
b) false
ANSWER: B
Designing office spaces to facilitate interaction between employees is one way of creating and sharing knowledge.
a) true
b) false
ANSWER: A
Knowledge management systems make it easier for employees to perform their jobs.
a) true
b) false
ANSWER: B
_____ refers to the collection of information – including what, when, how, and from whom – that will be used to determine the effectiveness of the training program.
a) training effectiveness
b) training outcomes
c) evaluation designs
d) training evaluation
ANSWER: C
What provides a way to understand the investments that training produces and provides information needed to improve training?
a) evaluative design
b) training evaluation
c) training effectiveness
d) training criteria
ANSWER: B
_____ can be used as a "dress rehearsal" to show the program to managers, trainees, and customers.
a) evaluative training
b) summative training
c) formative training
d) pilot testing
ANSWER: D
According to the book, all of the following are variables that should be considered in choosing a design EXCEPT:
a) how quickly the information can be adopted
b) expertise
c) change potential
d) organizational culture
ANSWER: A
Identify the third level outcome amongst the following Kirkpatrick's four-level framework for categorizing training outcomes.
a) results
b) behavior
c) learning
d) reactions
ANSWER: B
Skill-based outcomes include acquisition or learning of skills and use of skills on the job.
a) true
b) false
ANSWER: A
Results are useful for identifying what trainees thought was successful or what inhibited learning.
a) true
b) false
ANSWER: B
Practicality refers to the degree to which outcomes can be measured consistently over time.
a) true
b) false
ANSWER: B
Utility analysis is a cost-benefit analysis method that involves assessing the dollar value of training based on estimates of the difference in job performance between trained and untrained employees, and the number of individuals trained.
a) true
b) false
ANSWER: A
There is not one accepted method for measuring intellectual or human capital.
a) true
b) false
ANSWER: A
All of the following are the most frequently used training techniques EXCEPT:
a) computer-based games and simulations
b) instructor-led classrooms
c) workgroups and manuals
d) role plays
ANSWER: A
In this variation of the lecture method, two or more speakers present information and ask question.
a) standard lecture
b) panels
c) student presentations
d) team teaching
ANSWER: B
The following are all advantages of using videos as a component of training EXCEPT:
a) trainers can review, slow down, or speed up the lesson
b) trainers can watch the video multiple times if they have access to it during and after the training session
c) trainees are provided with consistent instruction
d) the dramatic theme of the video enhances the important learning points
ANSWER: D
This is an attractive training method because compared to others; it needs less investment in time or money for materials, trainer's salary, or instructional design.
a) apprenticeship
b) self-directed learning
c) on-the-job training
d) simulation
ANSWER: C
The major advantage of apprenticeship programs is that learners can _____ while they learn.
a) gain experience
b) earn pay
c) share knowledge
d) train juniors
ANSWER: B
In case studies, trainees are required to analyze and critique the actions taken, indicating the appropriate actions and suggesting what might have been done differently.
a) true
b) false
ANSWER: A
Meaningfulness of business games are enhanced if they are imaginative.
a) true
b) false
ANSWER: B
Vicarious reinforcement occurs when a trainee sees a model being reinforced for using certain behaviors
a) true
b) false
ANSWER: A
Trust falls require each trainee to stand on a platform five to six feet above the ground and fall backward into the arms of fellow group members.
a) true
b) false
ANSWER: A
Team training usually involves singular methods.
a) true
b) false
ANSWER: B
_____ percent of teenagers with Internet access reported that they relied most on Internet sources in completing their most recent school project.
a) 33
b) 47
c) 71
d) 21
ANSWER: C
The following are all benefits of new technology that have been incorporated into training, EXCEPT:
a) employees can gain control over when and how they receive training.
b) employees' accomplishments during training can be monitored.
c) employees can access knowledge and expert systems on an as-needed basis.
d) employees can choose the type of media (print, sound, video) they want to use in a training program.
ANSWER: A
This typically involves videoconferencing and/or computers for the delivery of instructions from a trainer to trainees who are different locations.
a) web-based training
b) distance learning
c) e-learning support
d) blended learning simulations
ANSWER: B
The following are all disadvantages associated with multimedia training EXCEPT:
a) it is expensive to develop
b) is ineffective for certain training content
c) may lead to trainee anxiety with using technology
d) can be a lack of agreement or consolidation
ANSWER: D
Which one of the following is NOT an advantage of e-learning?
a) Supports the company's business strategy and objectives.
b) Training can be delivered to geographically dispersed employees
c) It can link learners to other content, experts, and peers.
d) Provides ample proof concerning return on investment.
ANSWER: D
Online learning allows more employees to gain access to these types of programs in a quicker time period than if face-to-face instruction is used.
a) true
b) false
ANSWER: A
Designing the course for the available bandwidth or increasing the bandwidth is a suggested tip for developing the needs assessment factor of effective online learning.
a) true
b) false
ANSWER: B
Simply providing learner control ensures that trainees will use all the features provided by online learning.
a) true
b) false
ANSWER: B
Learning portals provide not only one-stop shopping for a variety of training programs from different vendors but also access to online classes.
a) true
b) false
ANSWER: A
Authoring tools can be used to create presentations, surveys, quizzes, animation, and graphics and to provide sound, video, and text for online learning.
a) true
b) false
ANSWER: A
This is sometimes enhanced through planned development programs, it often results from work experiences.
a) orientation
b) innovation
c) development
d) appraisals
ANSWER: C
All of the following are the most important topics covered in executive education programs, EXCEPT:
a) operations management
b) e-business
c) leadership
d) entrepreneurship
ANSWER: A
This refers to the practice of reimbursing employees' costs for college and university courses and degree programs.
a) stipend
b) tuition reimbursement
c) apprenticeship
d) assessment
ANSWER: B
This is used to measure the strengths and weaknesses of current managers.
a) role plays
b) in-basket technique
c) Myers-Briggs Type Indicator
d) Assessment
ANSWER: D
This term best describes the qualities of a manager who can think strategically, engage in flexible problem-solving behavior, and work effectively with higher management.
a) leading subordinates
b) decisiveness
c) resourcefulness
d) self-awareness
ANSWER: C
The results of the 360-degree feedback system show how self-evaluations differ from evaluations from other raters.
a) true
b) false
ANSWER: A
Recent research suggests that all job demands, with the exception of obstacles, are related to learning.
a) true
b) false
ANSWER: A
Productivity losses and decrease in workload may be experienced by both the department gaining a rotating employee and the department losing the employee.
a) true
b) false
ANSWER: B
Temporary cross-functional moves to lower-level positions, which give employees experience working in different functional areas, are most frequently used for employee development.
a) true
b) false
ANSWER: A
The best coaches are emphatic, supportive, practical, and self-confident, who appear to know all the answers, and tell others what to do in a supportive manner.
a) true
b) false
ANSWER: B
Managers must ensure that safety equipment is used during which one of the following new training methods and enhanced learning techniques?
a) Incurring injuries to employees or others outside a training session.
b) Incurring employee injury during a training activity.
c) Incurring breach of confidentiality or defamation.
d) Reproducing copyright material in training classes without permission.
ANSWER: B
Avoiding jokes, stories, and props that might create a hostile learning environment falls under which one of the following?
a) Requiring employees to attend programs that might be offensive.
b) Excluding women, minorities, and older employees from training programs
c) Not ensuring equal treatment of all employees while in training
d) Revealing discriminatory information during a training session
ANSWER: C
In accordance with the American with Disabilities Act of 1990, employees are not required to make reasonable accommodation if the person does not _____.
a) request them
b) send them a written request
c) use an officially channelized request
d) find a requirement of it
ANSWER: A
An employee who has a country of origin different from both the parent country and host country where he or she works is called:
a) second-country national
b) parent-country national
c) host-country national
d) third-country national
ANSWER: D
All of the following include symptoms of integration shock - an American response to the business practice of Japanese, EXCEPT:
a) lackluster service
b) unfair industrial groups
c) ethical violations
d) overworked employees
ANSWER: A
In cultures with a short-term orientation, the orientation is toward the past and present.
a) true
b) false
ANSWER: A
Less rigorous training methods such as lectures and briefings focus on communicating factual material and help expatriates and their families develop communication skills required to interact in another country.
a) true
b) false
ANSWER: B
Career planning discussions need to be held before the employees leave the United States to ensure that they understand the positions they will be eligible for upon repatriation.
a) true
b) false
ANSWER: A
In China, it is suggested that trainers invite lower level employees to ask questions regarding training before inviting a higher level employee to ask a question.
a) true
b) false
ANSWER: B
The link between diversity and company performance is both direct and indirect.
a) true
b) false
ANSWER: A
These are a series of projects that may not be in the same company.
a) career juggling
b) project revamp
c) project careers
d) career management
ANSWER: C
From an employee perspective, career management is important because a lack of it can result in all of the following EXCEPT:
a) feeling of not being valued in the company
b) being unable to find suitable employment in the event of a job change
c) frustration
d) wastage of money employed on training and development
ANSWER: D
The following are all professions where it is suggested that a career can be carved out, EXCEPT:
a) medicine
b) maintenance professionals
c) law
d) businesses
ANSWERS: B
Due to increased domestic and global competition as well as mergers and acquisitions, companies cannot offer job security and may have to downsize. This could be a reason for the following:
a) an increase in blue-collar jobs
b) an increase in white-collar jobs
c) an increase in professional congruence
d) a change in psychological contract
ANSWER: D
All of the following are characteristics of Gen Xers EXCEPT:
a) meaningful work rather than flexibility in work scheduling
b) place higher importance to work-life balance
c) place higher importance on opportunities for growth
d) want good work relationships
ANSWER: A
An important difference between the traditional career and the protean career is the need for employees to be motivated and able to learn rather than to rely on a static knowledge base.
a) true
b) false
ANSWER: A
There has been a decline in the spiral career form over the past few years.
a) true
b) false
ANSWER: B
Disengagement typically refers to older employees electing to retire and concentrate entirely on non-work activities such as sports, hobbies, traveling, or volunteer work.
a) true
b) false
ANSWER: A
The development plans in reality check include descriptions of strengths and weaknesses, career goals, and development activities (assignments, training) for reaching the career goals.
a) true
b) false
ANSWER: B
Many companies in the employee recruitment business provide similar resources for job seekers and employers.
a) true
b) false
ANSWER: A
This is a company culture that acknowledges and respects family and life responsibilities and obligations and encourages managers and employees to work together to meet personal and work needs.
a) personal-work life balance culture
b) employee personal-life balance culture
c) supportive work-life culture
d) family-work culture
ANSWER: C
While learning and developing socialization within an organization, an employee learning the company's goals, values, traditions, etc. and the backgrounds of the members would fall under:
a) performance proficiency
b) company goals
c) politics
d) history
ANSWER: D
The negative effects of unmet expectations can be reduced if new employees have a high-quality relationship with the manager. This can be done in which phase of the socialization process?
a) anticipatory socialization
b) encounter phase
c) setting-in phase
d) realistic job preview phase
ANSWER: B
Effective orientation programs include _____ of the new employee.
a) active involvement
b) rigorous training
c) flexibility
d) a high learning curve
ANSWER: A
According to the book, this needs to be avoided if a company is trying to become a learning organization.
a) plateauing
b) sabbaticals
c) dual-career roles
d) obsolescence
ANSWER: D
Sabbaticals allow employees to get away from their day-to-day job stresses and acquire new skills and perspectives.
a) true
b) false
ANSWER: A
Career breaks and the ensuing disruptions are far worse for a large company than for a small company.
a) true
b) false
ANSWER: B
Research suggests that employees need to have support networks at home, at work, and in the community.
a) true
b) false
ANSWER: A
There are as yet no research findings that company policies that help employees manage work and non-work conflicts enhance employees' job performance.
a) true
b) false
ANSWER: B
Companies need to train managers to understand that employees' use of work-family policies should not be punished.
a) true
b) false
ANSWER: A
This technology provides realistic, life-sized holographic projections in which employees can hear and see collaborators as if they were physically present in the office.
a) tele-immersion
b) virtual training
c) virtual retinal display
d) digital avatar
ANSWER: A
These teams do not have constant membership.
a) self-managed teams
b) workgroups
c) squat teams
d) virtual teams
ANSWER: D
One of the principles of this technique is that resources that are devoted to the design and the delivery of instruction can be reallocated as appropriate.
a) critical-incident method
b) application process reengineering
c) rapid instructional design
d) continuum services technique
ANSWER: C
Radio frequency identification chips implanted in products such as clothing, tires, and mechanical parts, that beam information via radio waves to employees processing hand-held wireless devices, is an example of which type of learning.
a) RFID learning
b) embedded learning
c) wireless learning
d) satellite learning
ANSWER: B
A performance analysis approach could bring to light that poor employee performance may be due to all of the following reasons EXCEPT:
a) poor management
b) inefficient technologies
c) outdated technologies
d) deficiencies in skills or knowledge
ANSWER: D
High-performance work systems require employees to understand the entire production and service system so they can better serve both internal and external customers.
a) true
b) false
ANSWER: A
The key decision in the future for companies will be how much training to outsource.
a) true
b) false
ANSWER: B
Although the concept of change is usually addressed in an organizational behavior course, the reality is that for new training or development practices to be successfully implemented, they must be accepted by the customer.
a) true
b) false
ANSWER: A
Through process reengineering a company can see what types of training practices work, and how they are implemented.
a) true
b) false
ANSWER: B
While managing a transition, it could be beneficial to allow an old practice and a new practice to exist simultaneously (run parallel) so that employees can see the benefits and advantages of the new practice.
a) true
b) false
ANSWER: A