Theraputic Communication Terms

Front 1

Closed Body Position

Back 1

Nonverbal communication such as arms crossed over chest, indicates person is not listening.

Front 2

Question Blockers include

Back 2

Asking How and Why, false assurance, changing subject and giving advice

Front 3

overt cues

Back 3

clear statements of intent

Front 4

covert cues

Back 4

vague or hidden messages

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cliche

Back 5

expressions that become trite and often conveys a sterotype

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directive role

Back 6

uses yes or no questions and problem solving to help client develop new coping skills

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communication

Back 7

process people use to exchange messages

Front 8

theraputic communication

Back 8

an interpersonal interaction between patient and nurse during which the nurse focuses on the clients needs tp promote effective exchange of information

Front 9

non directive role

Back 9

using broad openings and open ended questions to collect information and help client

Front 10

active listening

Back 10

refrian from other internal mental activites and focus on what the client is saying

Front 11

valadating

Back 11

type of question a nurse uses to validate what the nurse believes to be true

Front 12

claryfying

Back 12

type a question a nurse uses to gain an understanding of the clients comment

Front 13

active observation

Back 13

observe the clients non verbal actions while communicating

Front 14

working phase

Back 14

patient participates in relationship and cooperates towardas goals

Front 15

cues

Back 15

all nonverbal and verbal messages that signal key words and issues

Front 16

expoltation

Back 16

nurse guides the client to examine feelings and responses. develop new coping skills

Front 17

termination phase

Back 17

begins when problems are resolved and ends when relationship ends

Front 18

intrapersonal

Back 18

"self talk"

Front 19

small group

Back 19

when nurse communicates with two or more people

Front 20

interpersonal

Back 20

two or more people with common goals exchage messages

Front 21

closed questions

Back 21

limited answers, used to collect specific information. can be a barrier to communication

Front 22

congruent message

Back 22

when process and content agree

Front 23

emapthy

Back 23

ability of the nurse to understand meanings and feelings and communicate with understanding

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content

Back 24

literal words a person speaks

Front 25

non verbal communication

Back 25

behavior accompined by verbal contact such as tone of voice and body languge

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context

Back 26

enviroment in which communication occurs

Front 27

process

Back 27

in communication denotes all non verbal messages that the speaker uses to give meaning and text to the message

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intimate zone

Back 28

0-18 inches

Front 29

personal zone

Back 29

18-36 inches

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social zone

Back 30

4-12 feet

Front 31

public zone

Back 31

12-24 feet

Front 32

proxemics

Back 32

study of distance zones in communication

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incongruent message

Back 33

when process and content disagree

Front 34

absract messages

Back 34

unclear patterns of words that often contain a figure of speech that is difficult to understand

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concrete messages

Back 35

clear patterns of words that need no interpratation

Front 36

spirituality

Back 36

the clients beliefs about health illness life and death

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open ended questions

Back 37

varitey of answers used to collec nursing history

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empirical knowing

Back 38

from science of nursing

Front 39

ethical knowing

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from moral knowledge

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personal knowing

Back 40

from life experiences

Front 41

aesthetic knowing

Back 41

from the art of nursing

Front 42

culture

Back 42

socially learned behaviors, beliefs and rituals over lifetime

Front 43

religon

Back 43

system of beliefs