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43 Cards in this Set
- Front
- Back
Closed Body Position
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Nonverbal communication such as arms crossed over chest, indicates person is not listening.
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Question Blockers include
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Asking How and Why, false assurance, changing subject and giving advice
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overt cues
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clear statements of intent
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covert cues
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vague or hidden messages
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cliche
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expressions that become trite and often conveys a sterotype
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directive role
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uses yes or no questions and problem solving to help client develop new coping skills
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communication
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process people use to exchange messages
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theraputic communication
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an interpersonal interaction between patient and nurse during which the nurse focuses on the clients needs tp promote effective exchange of information
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non directive role
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using broad openings and open ended questions to collect information and help client
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active listening
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refrian from other internal mental activites and focus on what the client is saying
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valadating
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type of question a nurse uses to validate what the nurse believes to be true
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claryfying
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type a question a nurse uses to gain an understanding of the clients comment
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active observation
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observe the clients non verbal actions while communicating
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working phase
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patient participates in relationship and cooperates towardas goals
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cues
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all nonverbal and verbal messages that signal key words and issues
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expoltation
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nurse guides the client to examine feelings and responses. develop new coping skills
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termination phase
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begins when problems are resolved and ends when relationship ends
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intrapersonal
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"self talk"
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small group
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when nurse communicates with two or more people
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interpersonal
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two or more people with common goals exchage messages
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closed questions
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limited answers, used to collect specific information. can be a barrier to communication
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congruent message
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when process and content agree
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emapthy
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ability of the nurse to understand meanings and feelings and communicate with understanding
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content
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literal words a person speaks
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non verbal communication
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behavior accompined by verbal contact such as tone of voice and body languge
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context
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enviroment in which communication occurs
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process
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in communication denotes all non verbal messages that the speaker uses to give meaning and text to the message
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intimate zone
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0-18 inches
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personal zone
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18-36 inches
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social zone
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4-12 feet
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public zone
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12-24 feet
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proxemics
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study of distance zones in communication
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incongruent message
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when process and content disagree
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absract messages
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unclear patterns of words that often contain a figure of speech that is difficult to understand
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concrete messages
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clear patterns of words that need no interpratation
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spirituality
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the clients beliefs about health illness life and death
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open ended questions
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varitey of answers used to collec nursing history
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empirical knowing
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from science of nursing
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ethical knowing
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from moral knowledge
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personal knowing
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from life experiences
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aesthetic knowing
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from the art of nursing
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culture
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socially learned behaviors, beliefs and rituals over lifetime
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religon
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system of beliefs
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