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9 Cards in this Set

  • Front
  • Back
helper becomes keenly attuned to the patient's feelings to understand them fully while maintaining a sense of one's own separateness
open-ended questions
questions structured to encourage the patient to share information and feelings
closed-ended questions
information-gathering questions that require only a one-word or very brief answers
active listening
accepting what the speaker has said, analyzing it, and reflecting back your understanding of what was heard
increasing the understanding of what the patient is trying to communicate
allowing time for the patient to gather thoughts and ponder a topic without interruption
verbally giving back the feeling part of the patient's communication to help focus on the feeling tone
nonverbal communication
overt behavior that indicates listening and attention
congruent communication
body language, facial expression, and verbal content all expressing the same thing