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22 Cards in this Set
- Front
- Back
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Active Listening
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Listening actively using all senses
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Physical Attending
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A manner of being present evidenced through an open posture, leaning forward, and maintaining eye contact.
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Using Silence
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Accepting pauses and silences as opportunities for communcation
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Restating and Paraphrasing
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Repeating the heard message to indicate attentiveness
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Validation & Clarification
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Repeating the message to seek to clarify & minimize confusion
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Giving Information
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Providing, direct, credible, factual information
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Focusing
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Guiding the client to explore a thought or a feeling
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Stating Oberservations
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Gives the client an opportunity to recognize his/her behaviors
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Reflective Questioning
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Repeating what was said to encourage elaboration of feelings
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Sequencing
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Used to place events in a chronological order and to explore cause and effect
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Therapeutic Communication Skills
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Therapeutic Communication Skills
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Therapeutic Communication Barriers
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Therapeutic Communication Barriers
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Stereotyping
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Offering overgeneralized thoughts or observations
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Agreeing or Disagreeing
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Puts the nurse in a position to judge the client
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Changing Subjects
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Redirecting conversation to an area or self-interest
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Passing Judgement
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Approving or disapproving of client
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Unwarranted Reassurance
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Use of cliches or comforting statements to reassure
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Probing
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Asking questions out of curiosity rather than therapeutic intent
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Failure to Listen
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Distracted listening, inattentive listening
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Why Questions
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Require that the client give reasons for their feelings; intimidating
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Giving Advice
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Implies that the nurse knows more than the client
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Agression
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Blocks Communication
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