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9 Cards in this Set
- Front
- Back
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Closed-end questions |
Questions that are restrictive in form and can be answered with a "yes" or "no." |
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Cultural imposition |
Forcing one's beliefs, values, and patterns of behavior on from another culture. |
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Decoding |
The act of interpreting symbols and format |
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Empathy |
The ability to see a situation from the view point of the person experiencing it. |
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Encoding |
The act of placing a message in an understandable format (either written or verbal) |
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Ethnocentrism |
Seeing one's own life as the most acceptable or best; acting in superior manner toward another cultures way of life. |
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Open-ended questions |
Questions asked in a narrative form that cannot be answered with a "yes" or "no." |
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Private space |
A comfortable distance from the patient's body; usually about 4-5 feet or twice the patient's arm length away (also known as personal space) |
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Sympathy |
The expression of one's feelings about another person's problem. |
