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16 Cards in this Set
- Front
- Back
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Closed questions
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questions that ask for specific information and require only very short or yes-or-no answers; also called direct questions.
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Closed stance
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a posture or body position that is tense and suggests negativity, discomfort, fear, disgust, or anger.
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Communication
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the exchange of common symbols–written, spoken, or other kinds, such as signing and body language.
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Cultural imposition
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the imposition of one’s beliefs, values, and patterns of behavior on people of another culture.
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Decode
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interpret a message.
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Delirium
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an acute alteration in mental functioning that is often reversible.
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Dementia
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a deterioration of mental status that is usually associated with structural neurologic disease.
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Depression
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a mood disorder characterized by hopelessness and malaise.
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Empathy
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identification with and understanding of another’s situation, feelings, and motives.
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Encode
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create a message.
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Ethnocentrism
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viewing one’s own way of life as the most desirable, acceptable, or best, and acting in a superior manner to another culture’s way of life.
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Feedback
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a response to a message.
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Leading questions
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questions framed to guide the direction of a patient’s answers.
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Nonverbal communications
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gestures, mannerisms, and postures by which a person communicates with others; sometimes called body language.
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Open stance
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a posture or body position that is relaxed and suggests confidence, ease, warmth, and attentiveness.
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Open-ended questions
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questions that permit unguided, spontaneous answers.
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