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14 Cards in this Set
- Front
- Back
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P.B.O. Are tools for defining what 3 parts of the job? |
What How How well (WHHW) |
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Performance standards are objective or subjective? How are they measured? |
Subjective: opinion Objective: independent measurement "not an opinion" measurable
Measured: quantity, time, monetarily, percentages. Quantitative |
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What are the three essentials for setting up a successful performance standard system? |
Worker participation Active leadership Reward system |
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What questions do you need to ask when writing performance standards? Who is your audience? |
What needs to be done? How long will it take? How is it going to be done? Is it important? |
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Keys to making a performance standard system work |
Follow up, Keep. It. Simple. Stupid |
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What is the # of words per minute that the average person can talk? What is the # of words per minute they can think? |
Wpmtalk: 125-150 Wpmthink: 400-500
A person needs to think before they speak, minimizing the amount of words and being as efficient as possibly. |
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Oral instructions are good for communicating what type of tasks at work? |
Small tasks Or known jobs = oral |
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Written instructions are best for communicating what type of tasks at work? |
Long Technical New material Standardized |
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In communicating task that needs doing & phrasing it as a suggestion works best with people who are? |
Smart Ambitious Experienced |
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Non verbal communication refers to? |
Body language Cues on how to address people |
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Symbols can obscure the meaning of a message by? |
Making sure that a universal message is correct and accurate |
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The most neglected communication skill is? |
Listening!!! |
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A good listener actually listens what % of the time? |
90% |
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What are the 5 principals of good listening |
-Give undecided attention -Hear them out; find a solution -Look for the message -Keep emotions out of the communication -maintain your role (manager)
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