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9 Cards in this Set

  • Front
  • Back
B3

A guests complaint is ...
An opportunity to make it right.
B4

When and how should you begin training classrooms?
On time and fully prepared.
B5

How should you dress for training sessions?
In your right full uniform with tools. You are always the example.
B2

When does the trainer evaluate trainees and what do you do with that information?
Every shift on a daily basis and communicate their progress to management.
B1

What environment does the trainer want to create?
A motivating, fun, and professional learning environment.
B6

When should you have training materials ready?
In advance.
B7

What should you always expect from peers, trainees, and yourself?
110% and nothing less.
B8

When should you communicate with fellow employees and management?
Constantly
B9

What should a trainer always stress the importance of?
"Doing it right the first time," and "Fix it now," policy. When mistakes occurr dont wait to address them.