Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
19 Cards in this Set
- Front
- Back
|
Describe optimistic warmth. |
Genuine kindness, thoughtfulness and a sense that the glass is always half full. Team member is actively friendly and engaging to everyone. |
|
|
Described intelligence. |
Not just smart but common sense and an insatiable desire to learn team member understands they weren't hired to Phillip position, but to continuously find new ways to enhance guest experience |
|
|
Describe work ethic |
A natural tendency to do things as well as can possibly be done passion to give best possible guest experience and demonstrate highest level of teamwork |
|
|
Describe empathy. |
Awareness caring and connection to how others feel ability to put oneself into someone else's shoes genuine care for guest and coworkers |
|
|
Describe self-awareness and integrity |
An understanding of what makes one tick a natural inclination to be accountable for doing the right thing with honesty and superb judgment walk the walk talk the talk |
|
|
Who is the vice president of TRG? |
Dave bell |
|
|
Who is the payroll and human resources director? |
Kathy French |
|
|
Who's the director of training? |
Kelly McAndrew |
|
|
Who is the director of operations? |
Rob Shelly |
|
|
Who is the chief operations officer? |
Scott Smit |
|
|
What four countries make up the United Kingdom? |
England, Scotland, Wales, Ireland |
|
|
What does the acronym E.A.R.N. stand for? |
Engaged Authentic responsible noteworthy |
|
|
What is the address of the pub in Naples? |
9118 Strada place 8160 Naples Florida 34108 |
|
|
What is the pubs telephone number in Naples? |
239-594-2748 |
|
|
Who is the general manager of the pub in Naples? |
Danielle Bergdorf |
|
|
Who is the management staff at the pub in Naples? |
James Gray, Chris Cahill, Mary Carr |
|
|
Who is the chef and sous chef at the pub in Naples? |
The chef is Nate Smith, the sushi chef is Jene Millord |
|
|
Who are the manager Assistance at the pub in Naples? |
Jake Flicker, Seth Rearick |
|
|
Who is the corporate chef for TRG? |
Paul P Diddy |
