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110 Cards in this Set

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What can you not do to a closed event?
Reopen it
How do you get ANI/ALI using the function keys
F8
If a citizen is demanding the police to respond, what is the appropriate terminology for the event?
RP REQ CNT
Do call takers ever provide RP's ETAs on officers?
NO
IF YOU ARE UNABLE TO TRANSFER AN EMS CALL TO THE FIRE DEPT. WHAT MUST YOU DO AND WHAT INFORMATION NEEDS TO BE INCLUDED IN THE EVENT?
- CREATE CALL
- GET LOCATION
- GET CHIEF COMPLAINT
- TRANSFER AGAIN
What are some priority 1 calls
211A
1071
1072
459 in progress
What are some priority 2 calls
1179
1183
415F
1066
415A
What are some priority 3 calls
1033A
484
415M
459R
1181 and 1182
T OR F:
2 MESSAGES CAN BE SENT AT SAME TIME, HOWEVER EMER MESSAGES DISPLAY AN IMMEDIIATE RESPONSE ON THE SCREEN
TRUE
T OR F:
YOU WILL BE NOTIFIED IF YOU HAVE ANY MAIL MESSAGES IMMEDIATELY UPON LOGGING ON TO CAD.
TRUE
CLOSED EVENTS CAN:
A. BE REOPENED IF CLOSED IN ERROR
B. BE REOPENED IF ONLY TO CHANGE DISPOSITION
C. NEVER BE REOPENED.
C. NEVER BE REOPENED.
T OR F:
THE SYSTEM WILL AUTOMATICALLY DISPLAY THE FIRE AND AMBULANCE EVENTS IN THE AGENCY CONTROL LOG?
TRUE
THE UP AND DOWN ARROWS KEYS WILL DISPLAY
PREVIOUS COMMANDS
WHEN A CALLTAKER CANCELS AN EVENT, IT IS IMPAIRATIVE THAT THE FOLLOWING STEPS ARE TAKEN…
A) A message is sent to all channel dispatchers and the call is updated.
B) A comment is entered into the remarks field as to why it is being cancelled and the channel dispatcher responsible for the call is also notified.
C) All call takers should be notified by sending a message.
B) A comment is entered into the remarks field as to why it is being cancelled and the channel dispatcher responsible for the call is also notified.
YOU CAN BRING UP THE MASK TO RUN A 1028 BY PRESSING WHICH FUNCTION KEY?
SHIFT F7
THE COMMAND USED TO VERIFY AN ADDRESS ON THE COMMAND LINE IS...
WINA, ADDRESS
THE "RO" IS USED TO WHAT?
REOPEN AN EVENT
WHICH OF THE FOLLOWING STEPS SHOULD BE TAKING IMMEDIATELY BEFORE LEAVING YOUR CAD TERMINAL?
A. MAKE A LIST OF ALL THE EVENTS YOU HAVE CREATED
B. USE THE APPROPRIATE COMMAND OR MENU OPTION TO SIGN OFF
C. TYPE WHO TO SEE WHO IS LOGGED ON
B. USE THE APPROPRIATE COMMAND OR MENU OPTION TO SIGN OFF
THE HOT KEY TO RETURN TO THE COMMAND LINE IS…
F12
LICENSE PLATES, 1028, 1029 CAN BE CHECKED USING THE COMMAND LINE.
TRUE
You can send a message to a dispatcher by name or employee ID using what format?
A. ES
B. MESSAGE
C. WHERE
D. US
B. MESSAGE
To find out where someone is logged on using his or her employee ID, use which of the following…
a. WHO
b. WHAT
c. WHERE
d. WHY
c. WHERE
T OR F:
THE F5 KEY PULLS OFF YOUR WAITING MESSAGES...
TRUE
T OR F:
TO CHANGE THE TYPE CODE OR PRIORITY OF AN EVENT, YOU MUST ONLY USE THE SEV COMMAND.
FALSE
T OR F:
CALLS CAN BE CANCELLED, CROSS REFERENCED AND DUPLICATED WITH A COMMAND LINE INSTRUCTION.
TRUE
THE DISPATCHERS ON THE CHANNEL MUST CLICK AN ICON TO BRING UP THE INFO INDEX. HOW DOES A CALL TAKER ACCESS THAT INFO ON THE IWS SCREEN?
HELP BUTTON
ONCE THE ANI/ALI INFO IS TRANSFERRED INTO THE EVENT MASK WHILE CREATING A POLICE EVENT, THE NEXT STEP SHOULD BE TAKEN
A. ASK THE RP FOR THEIR PHONE NUMBER
B. VERIFY THE ADDRESS OF THE EMERGENCY
C. ENTER THE TYPR CODE THAT YOU FEEL IS MOST APPROPRIATE
B. VERIFY THE ADDRESS OF THE EMERGENCY
WHEN VERIFYING AN ADDRESS WHICH HAS MORE THAN ONE COMMON PLACE NAME, IT DOESN’T MATTER WHICH COMMON PLACE NAME YOU CHOOSE AS LOANG AS THE NUMERICAL ADDRESS IS CORRECT.
FALSE
IN ORDER TO SEARCH FOR ALL OF THE CALLS YOU HAVE CREATED DURING THE SHIFT, ENTER THE COMMAND TO BRING UP THE MASK REQUIRED:
A. UH
B. EVS
C. US
B. EVS
WHICH OF THE FOLLOWING TYPECODES WILL NOT GENERATE A COMBINED EVENT IN CAD?
A. 1032
B. 20001
C. 415F
D. 1065A
C. 415F
WHICH OF THE FOLLOWING TYPES OF INFORMATION SHOULD NOT BE ENTERED INTO THE LOC INFO FIELD.
A. BUSINESS NAME
B. APARTMENT COMPLEX NAME
C. DIRECTLY IN FRONT OF
D. RP CONTACT INFO
D. RP CONTACT INFO
IF YOU WANT TO SEND AN EVENT YOU JUST CREATED TO ALL OF THE CALL TAKERS IN THE CONTROL ROOM, YOU WOULD USE COMMAND TO SEND IT.
A. SEND EMER
B. TOD
A. SEND EMER
T OR F:
You should leave the priority section of the event mask blank when sending a call. It will default to the proper priority.
FALSE
XREF
TIES TWO EVENTS
WHO
WHO IS LOGGED ON
EMER
SEND MESSAGE, DISPLAYED IMMEDIATLY
UH
UNIT HISTORY
WINA
VERIFY ADDRESS ON THE MAP...DISPLAYS SPECIFIC ADDRESS ON THE MAP
EVCH
EVENT CHRONOLOGY - HISTORY DISPLAYS
WHERE
WHERE LOCATER, PERSONNEL BY NAME
US
UNIT SUMMARY
ES
EVENT SUMMARY
3 TYPES OF CALLS YOU WILL RECEIVE WHEN YOU ARE SITTING AT THE PRIMARY CALL POSITION:
1) 911
2) ALARM
3) AIRPORT RED
4) TRANSFERS FROM ANOTHER AGENCY, I.E. CHP
5) 311 OVERFLOW
6) 7-DIGIT EMERGENCY
WHEN RECEIVING A CALL FROM SONITROL OR PACIFIC WEST WHAT SPECIAL INFOR SHOULD BE OBTAINED BEFORE DISCONNECTING?
DO YOU HEAR OR SEE ANYTHING?
3 TYPES OF CALLS YOU WILL RECEIVE WHEN YOU ARE SITTING AT THE SECONDARY CALL POSITION:
1) 311
2) AUTO DESK
3) PAB LOBBY
4) 911 OVERFLOW
5) SEVEN DIGIT NON-EMERGENCY LINE
CALIFORNIA MANDATES 911 CALLS CAN BE TRANSFERRED HOW MANY TIMES FROM PSAP TO PSAP?
ONCE
IF THE PRIMARY CALL TAKER DETERMINES THE CALL IS A NON-EMERGENCY, WHAT SHOULD BE DONE WITH THE CALL?
RELEASE IT TO THE NON-EMERGENCY/SECONDARY (311) LINE.
You can send a message to a dispatcher by name or employee ID using what format?
A. ES
B. MESSAGE
C. WHERE
D. US
B. MESSAGE
To find out where someone is logged on using his or her employee ID, use which of the following…
a. WHO
b. WHAT
c. WHERE
d. WHY
c. WHERE
TYPE "TIMES" IN THE COMMAND LINE TO SEE...
THE CURRENT DATE AND TIME
T OR F:
THE F5 KEY PULLS OFF YOUR WAITING MESSAGES...
TRUE
T OR F:
TO CHANGE THE TYPE CODE OR PRIORITY OF AN EVENT, YOU MUST ONLY USE THE SEV COMMAND.
FALSE
T OR F:
CALLS CAN BE CANCELLED, CROSS REFERENCED AND DUPLICATED WITH A COMMAND LINE INSTRUCTION.
TRUE
WHEN ADDING REMARKS TO AN EVENT, YOU SHOULD ALWAYS USE WHAT MODE?
A. SELECT
B. UPDATE
C. CREATE
D. ACCEPT
A. SELECT
WHEN CREATING AN ADVISED EVENT, WHICH BUTTON SHOULD YOU USE?
ADVISED BUTTON
THE DISPATCHERS ON THE CHANNEL MUST CLICK AN ICON TO BRING UP THE INFO INDEX. HOW DOES A CALL TAKER ACCESS THAT INFO ON THE IWS SCREEN?
HELP BUTTON
ONCE THE ANI/ALI INFO IS TRANSFERRED INTO THE EVENT MASK WHILE CREATING A POLICE EVENT, THE NEXT STEP SHOULD BE TAKEN
A. ASK THE RP FOR THEIR PHONE NUMBER
B. VERIFY THE ADDRESS OF THE EMERGENCY
C. ENTER THE TYPR CODE THAT YOU FEEL IS MOST APPROPRIATE
B. VERIFY THE ADDRESS OF THE EMERGENCY
T OR F:
WHEN VERIFYING AN ADDRESS WHICH HAS MORE THAN ONE COMMON PLACE NAME, IT DOESN’T MATTER WHICH COMMON PLACE NAME YOU CHOOSE AS LOANG AS THE NUMERICAL ADDRESS IS CORRECT.
FALSE
IN ORDER TO SEARCH FOR ALL OF THE CALLS YOU HAVE CREATED DURING THE SHIFT, ENTER THE COMMAND TO BRING UP THE MASK REQUIRED:
A. UH
B. EVS
C. US
B. EVS
WHICH OF THE FOLLOWING TYPECODES WILL NOT GENERATE A COMBINED EVENT IN CAD?
A. 1032
B. 20001
C. 415F
D. 1065A
C. 415F
WHICH OF THE FOLLOWING TYPES OF INFORMATION SHOULD NOT BE ENTERED INTO THE LOC INFO FIELD.
A. BUSINESS NAME
B. APARTMENT COMPLEX NAME
C. DIRECTLY IN FRONT OF
D. RP CONTACT INFO
D. RP CONTACT INFO
IF YOU WANT TO SEND AN EVENT YOU JUST CREATED TO ALL OF THE CALL TAKERS IN THE CONTROL ROOM, YOU WOULD USE COMMAND TO SEND IT.
A. SEND EMER
B. TOD
A. SEND EMER
IF A CALLER IS REPORTING AN EMERGENGY DETAIL IN ANOTHER AGENCY’S JURISDICTION, WHAT SHOULD THE CALL TAKER DO WITH THE CALL?
1. STAY ON THE LINE AND SAY "I’M GOING TO TRANSFER YOU...
2. PROVIDE THE CALLER WITH THE PHONE NUMBER OF THE AGENCY OR GATHER INFORMATION AND RELAY IT TO THE AGENCY YOURSELF.
IF A CALLER IS REPORTING A NON-EMERGENGY DETAIL THAT IS OCCURING IN ANOTHER JURISDICTION, WHAT SHOULD THE CALL TAKER DO WITH THE CALL?
PROVIDE THE RP WITH THAT AGENCY’S PHONE NUMBER AND TRANSFER THEM OR ADVISE THEM TO CALL
HOW LONG DOES A CALL TAKER HAVE TO PROCESS THE INITIAL INFORMATION ON A 911 CALL?
90 SECONDS
HOW LONG DOES A CALL TAKER HAVE TO PROCESS THE INITIAL INFORMATION ON A 311 CALL?
3 MINUTES
HOW LONG DOES A CALL TAKER HAVE TO PROCESS THE INITIAL INFORMATION ON A 911 CALL DURING MANUAL MODE?
3 MINUTES
HOW LONG DOES A CALL TAKER HAVE TO PROCESS THE INITIAL INFORMATION ON A 311 CALL DURING MANUAL MODE?
5 MINUTES
T OR F:
It is okay to provide a citizen with the ETA once the officer is en route for a call for service?
FALSE
THE APT NUMBER SHOULD BE PLACED WHERE IN THE EVENT MASK?
LOC FIELD AND LOC INFO FIELD
WHAT ARE THE AGENCY IDENTIFIERS THAT SHOW UP IN THE EVENT CONTROL BOX?
SJPOL
SJFIR
COEMS
WHEN IT IS KNOWN FROM THE START OF THE CALL THAT ADDITIONAL DETAILS WILL BE ADDED TO THE EVENT, WHAT ACCRONYM DO YOU USE?
MTF
WHAT IS THE FOUR LETTERS THAT CAN BE PUT INTO THE CONTACT FIELD?
Y = yes contact
N = no contact
I = if needed
L = landline
LIST TWO CIRCUMSTANCES WHERE A CALLTAKER MAY CANCEL AN EVENT AFTER IT HAS BEEN CREATED.
1. CONTACT W/ THE ORIGINAL RP
2. SUPERVISOR APPROVAL
3. EVENT CREATED IN ERROR
WHICH OF THE FOLLOWING IS NOT CHP JURISDICTION
A. FREEWAYS INCLUDING ON AND OFF RAMPS
B. HIGHWAY 237
C. SCHOOL BUS ACCIDENTS W/ CHILDREN ON BOARD
D. ALMADEN EXPRESSWAY OVER 87
D. ALMADEN EXPRESSWAY OVER 87
WHO HAS JURISDICTION OVER CUPERTINO?
SHERRIFF
Name two instances when a call taker should attempt to remain on the phone with an RP during the call taking process.
- CHILD
- SUICIDE
- UNCERTAIN OF LOCATION
- HYSTERICAL RP
When an address for phone number listed is needed and the phone number is not listed in the cross directory, what steps should be taken?
Call the CHEIF SPECIAL AGENT for the phone company
Or try the DVR
The description format for obtain Vehicle description is…
C.Y.M.B.A.L.S.
COLOR
YEAR
MAKE
BODY STYLE
ACCESSORIES
LICENSE PLATE
STYLE
LIST TWO EXAMPLES OF MEDICAL CALLS THAT ARE CONSIDERED PAI HAZARD CALLS:
(this is where fire won't come out until police have cleared the scene.)
* 1071. 1072
* 273.5
* ASSAULT 240
* OVERDOSE
* SELF INFLICTED INJURY
LIST THREE THINGS THAT ARE SEEN WHEN ALI INFO IS RECEIVED...
- CITY
- STREET
- HOUSE #
- STATE
- ESN
- PHONE #
KIDNAPPING
207
ROBBERY
211
CHILD NEGLECT
270
CARJACKING
215
277
CHILD STEALING
273A
CHILD ABUSE
314
INDECENT EXPOSURE
911RESD
911 HANG UP AT A RESIDENCE
1035
OPEN WINDOW
1057
FIREARMS DISCHARGED
1070
PROWLER
1066P
SUSPICIOUS PACKAGE
415
DISTURBANCE
1154
SUSPICIOUS VEHICLE
1071
PERSON SHOT
1067X
FEMALE CALLING FOR HELP
1066
SUSPICIOUS PERSON
459
BURGLARY
1065
MISSING PERSON
487
GRAND THEFT
1062
MEET THE CITIZEN
1125
TRAFFIC HAZARD
1072
PERSON STABBED
22500
PARKING VIOLATION
10851
STOLEN VEHICLE
1124
ABANDONED VEHICLE
273.5
DOMESTIC VIOLENCE
WHO TAKES THS TYPE OF CALL:
SCHOOL BUS ACCIDENT W/ KIDS
CHP
WHO TAKES THS TYPE OF CALL:
SCHOOL BUS ACCIDENT W/O KIDS
JURISDICTION WHERE THE EVENT OCCURED