Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off
Reading...
Front

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key

image

Play button

image

Play button

image

Progress

1/35

Click to flip

35 Cards in this Set

  • Front
  • Back
What is communication completeness?
The ability to communicate in a personally effective and socially appropriate manner
What are the different group boundaries
Physical, Psychological, Linguistics, Rules, Roles, Networks
What is communication completeness?
The ability to communicate in a personally effective and socially appropriate manner
What are the different group boundaries
"Physical, Psychological, Linguistics, Rules, Roles, Networks"
What is Primary Tension?
The initial uneasiness associated with the group as they begin their task.
What is Seconday Tension?
The tension that occurs as the group begins to process.
Impediments to team empowerment
"Organizations can sabotage their own teams, Not everyone embraces empowerment of teams, rewards for team success that are individually based."
Three styles of group leadership
"Autocratic aka directive style, Democratic aka participative, and Laissez-faire "
Difference between competitive and cooperative groups
"Completition is defined as a process of mutually exclusive goal attainment, Cooperation is defined as mutually inclusive goal attainment"
Informal group roles
"Task Roles, Maintenance Role, Self Centered or Disruptive Roles"
How to develop a team identity
"Solidarity Symbols, Team Talk, Designate clear and appropriate roles, Formally designate roles of team members"
Stages of group development
"Forming, Storming, Norming, Performing"
Elements to consider when developing a team structure
"Interdependence has to be established, Appropriate goals, roles, a team identity, and empowering team members provide an interdependent structure for team effectiveness"
When is removing a team member necessary
"The principal candidates for expulsion from a team should be those who persistently display incompetent communication, especially if they show no interest in improving, and those with cynical attitudes that disrupt team relationships"
"What are the patterns of leader emergence, phase 1"
"Quite members eliminated, Members who express strong, unqualified assertions eliminated, Uninformed, unintelligent, and or unskilled eliminated"
"What are the patterns of leader emergence, phase 2"
"Members who provide solutions, exhibit effective listening skills considered Members who acquire a lieutenant are considered"
How to become a leader
"Manifest conformity to groups norms, values and goals Display proper motivation to lead Avoid thou shalt nots"
Leadership styles
"Telling, Selling, Participating, Delegating"
What are the task roles?
"Initiator-Contributor, Information Seeker, Opinion Seeker, Information Giver, Clarifier-Elaborator, Coordinator, Secretary-Recorder, Director, Devils Advocate"
What are the Maintenance roles?
"Supporter-Encourager, Harmonizer-Tension Reliever, Gatekeeper-Expediter, Feeling Expresser"
What are the Self Centered or Disruptive Roles?
"Stagehog, Isolate, Clown, Blocker, Fighter-Controller, Zealot, Cynic"
What are the different types of groups?
"Primary, Secondary, Decision Making, Study, Therapy, Committees"
What happens in the Forming Stage of Group Development?
"People try to determing their place in the group, Group may appear unwilling or insecrue, Group meeds to establish goals, Group needs to be open, friendly and interested, Group needs to be positive and express attitudes and feelings"
What happens in the Storming Stage of Group Development?
"Conflicts begin to arise, Primary and Secondary Tention, Competition for recognition and influcence"
What happens in the Norming Stage of Group Development?
"This stage occurs when the group establishes rules and regulations that are essential to the success of the overall group task, Norms can be implied or explicit, There is a sense of coming together"
What happens in the Performing Stage of Group Development?
"This stage is characterized by task accomplishment or movement toward accomplishment, Participatio is encouraged from all group members, Group tends to become self regulating"
What is effectiveness of communication?
Is decided as how well we have progressed toward achievement of goals.
What is the appropriateness of communication?
"Complying with the roles, norms and expectations of the audience, either the intended or unintended audience."
What is Communication?
A transactional process of sharing meanings with others.
Communication Process
"Occurs because there are changes in events and relationships, as the process changes the communication transaction must change"
Transaction Process
A person is a sender and reciever of information.
What are the elements of communication?
"Knowledge, Skills, Sensitivity, Commitment"
What are the communication myths?
"Can solve everything, communication breaks down, communication is not a skill."
What is communication completeness?
The ability to communicate in a personally effective and socially appropriate manner
What are the different group boundaries
"Physical, Psychological, Linguistics, Rules, Roles, Networks"